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For Companies At a Glance
- Tasks: Lead a team of engineers and provide technical support for IT issues.
- Company: Growing Managed Service Provider based in Swindon.
- Benefits: Competitive salary up to £40,000 and opportunities for career advancement.
- Why this job: Be a key player in a dynamic team and mentor the next generation of engineers.
- Qualifications: Strong 2nd Line Engineer experience and leadership skills.
- Other info: On-site role with a focus on professional growth.
Location: Swindon (On-site)
Salary: Up to £40,000 (DOE)
Sector: Managed Service Provider (MSP)
Overview
We are working with a growing Managed Service Provider based in Swindon who are looking to appoint a Service Desk Lead. This role is ideal for a strong 2nd Line Engineer who enjoys being the technical escalation point, mentoring engineers.
IT Service Desk Team Leader in Swindon employer: Set2Recruit
Contact Detail:
Set2Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Team Leader in Swindon
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in Managed Service Providers. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your achievements as a 2nd Line Engineer. This will help you stand out during interviews and show that you're ready to take on the Service Desk Lead role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on scenarios where you've mentored others or solved complex technical issues, as these are key for the role.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for jobs that match your skills. Plus, it shows you're serious about joining our team and helps us get to know you better.
We think you need these skills to ace IT Service Desk Team Leader in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a 2nd Line Engineer and any leadership roles you've had. We want to see how you can bring your technical skills and mentoring abilities to the table!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about leading a Service Desk team and how your background makes you the perfect fit for this role. Keep it engaging and personal!
Showcase Your Technical Skills: In your application, don’t forget to mention specific technologies or tools you’ve worked with. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Set2Recruit
✨Know Your Tech Inside Out
As a potential IT Service Desk Team Leader, you need to be well-versed in the technical aspects of the role. Brush up on common 2nd line issues and solutions, and be ready to discuss your experience with various technologies. This will show that you're not just a leader but also a hands-on expert.
✨Showcase Your Mentoring Skills
Since mentoring is a key part of this role, prepare examples of how you've successfully guided junior engineers in the past. Think about specific situations where your support made a difference, and be ready to share these stories during the interview.
✨Understand the Company Culture
Research the Managed Service Provider's values and culture. Tailor your responses to reflect how your personal values align with theirs. This will demonstrate that you're not only a fit for the role but also for the team.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the team's current challenges, future projects, or the company's growth plans. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
