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- Tasks: Provide hands-on 2nd line support and troubleshoot technical issues.
- Company: Dynamic IT team in Swindon with a focus on collaboration.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Join a vibrant team and tackle exciting tech challenges every day.
- Qualifications: 5+ years IT support experience and strong knowledge of key technologies.
- Other info: Enjoy occasional customer site visits for added variety in your role.
The predicted salary is between 36000 - 60000 £ per year.
A busy IT team in Swindon is looking for a 2nd Line Engineer to take on a varied, hands-on support role. You will work across internal systems and client environments, tackling a steady mix of technical issues and getting involved in day-to-day problem-solving. There will also be occasional visits to customer sites, adding some variety to your week without taking you away from core support work.
Responsibilities
- Provide 2nd line support for Windows Server, Active Directory, Windows 11, and Microsoft 365 / O365
- Troubleshoot networking, security, and endpoint management issues
- Manage tickets and SLAs using Datto Autotask (ITSM)
- Assist with Intune / device management
- Support IT service implementation projects and helpdesk processes
- Perform occasional on-site visits to customer environments
Required Skills
- 5+ years IT support experience (MSP experience desirable)
- Strong knowledge of Windows Server, Active Directory, Windows 11, and Microsoft 365 / O365
- Networking and security fundamentals
- Experience with Datto Autotask and Intune / device management
- Strong problem-solving skills and ability to work independently and as part of a team
2nd Line Support Engineer in Swindon employer: Set2Recruit
Contact Detail:
Set2Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer in Swindon
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT industry. Attend local meetups or tech events in Swindon to meet potential employers and fellow engineers. You never know who might have a lead on your next role!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements in IT support. This is a great way to demonstrate your hands-on experience with Windows Server, Active Directory, and Microsoft 365.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to 2nd line support. Practice troubleshooting scenarios and be ready to discuss your experience with ticket management systems like Datto Autotask. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a straightforward way to get your application noticed by the right people.
We think you need these skills to ace 2nd Line Support Engineer in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows Server, Active Directory, and Microsoft 365. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how your problem-solving skills can benefit our team. Keep it friendly and professional – we love a good story!
Show Off Your Technical Skills: In your application, mention specific tools and technologies you’ve worked with, like Datto Autotask and Intune. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Set2Recruit
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Active Directory, and Microsoft 365. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show that you’re not just familiar with the tech but can also apply it effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of challenging technical problems you've faced and how you solved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical thinking and ability to tackle issues head-on.
✨Familiarise Yourself with Datto Autotask
Since managing tickets and SLAs using Datto Autotask is part of the role, it’s a good idea to get acquainted with this tool if you haven’t used it before. Mentioning your willingness to learn or any similar tools you’ve used can also be a plus.
✨Be Ready for On-Site Scenarios
Since the job involves occasional visits to customer sites, think about how you would handle on-site support. Prepare to discuss your approach to customer service and how you ensure a positive experience while solving technical issues in person.
