At a Glance
- Tasks: Provide 2nd line support and troubleshoot diverse client issues in a fast-paced environment.
- Company: Fast-growing Managed Service Provider based in Central London.
- Benefits: Competitive salary, pension scheme, gym membership, and free lunch Fridays.
- Other info: Opportunities for training, certifications, and career growth in a dynamic setting.
- Why this job: Join a supportive team and make an immediate impact on client success.
- Qualifications: 4+ years IT support experience, strong knowledge of Microsoft Azure and networking.
The predicted salary is between 42000 - 42000 £ per year.
We are a fast-growing Managed Service Provider (MSP) based in Central London, looking for a confident and capable 2nd Line Support Engineer to join our team. This role is ideal for someone with strong MSP experience who can hit the ground running, take ownership of escalations, and deliver high-quality technical support across a diverse client base.
You’ll be working alongside a highly experienced senior leadership and technical team, supporting a wide range of technologies and environments while continuing to develop your skills.
Key Responsibilities- Provide 2nd line support for a variety of clients, resolving escalated issues efficiently
- Troubleshoot and maintain Microsoft 365 and Azure environments
- Support and manage Windows Server infrastructure
- Diagnose and resolve networking issues (routing, switching, firewalls, VPNs)
- Assist with onboarding new clients and projects where required
- Ensure high levels of customer service and communication at all times
- Work closely with 1st and 3rd line teams to resolve complex issues
- Maintain accurate documentation and update ticketing systems
- Minimum 4+ years’ IT support experience, ideally within an MSP environment
- Strong knowledge of Microsoft Azure and Microsoft 365 (O365)
- Networking expertise is essential (TCP/IP, DNS, DHCP, VLANs, firewalls)
- Experience with Windows Server (Active Directory, Group Policy, etc.)
- Good understanding of IT security principles (endpoint security, MFA, backups)
- Proven ability to troubleshoot and resolve issues independently
- Excellent communication and customer service skills
- Experience with RMM tools and PSA systems
- Exposure to virtualization technologies (e.g. Hyper-V, VMware)
- Previous involvement in projects or migrations
- Competitive salary up to £44,000
- Pension Scheme
- 24 days annual leave + bank holidays
- Fully funded training and certifications
- Gym membership
- Free Lunch Fridays
- Team social events
- Monthly KPI-based cash bonus
You’re proactive, technically strong, and comfortable working in a fast-paced MSP environment. You enjoy solving problems, supporting clients, and continuously improving your skillset. Most importantly, you’re ready to make an immediate impact.
If you’re looking to take the next step in your IT career within a supportive and ambitious MSP, we’d love to hear from you.
2nd Line Engineer in Stoke-on-Trent employer: Set2Recruit
Join a dynamic and rapidly expanding Managed Service Provider in Central London, where you will be part of a collaborative team that values your expertise and fosters professional growth. With competitive salaries, generous annual leave, and fully funded training opportunities, we prioritise employee development and well-being, ensuring a rewarding work culture. Experience the excitement of working in a vibrant city while enjoying unique perks like free lunch Fridays and monthly bonuses, making this an exceptional place to advance your IT career.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Engineer in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in London to connect with other IT professionals. You never know who might be looking for a 2nd Line Engineer just like you!
✨Tip Number 2
Show off your skills! Consider creating a personal project or contributing to open-source work that showcases your expertise in Microsoft Azure and networking. This can really set you apart from the crowd.
✨Tip Number 3
Prepare for interviews by brushing up on common troubleshooting scenarios. Be ready to demonstrate your problem-solving skills, especially with Windows Server and Microsoft 365 issues. Practice makes perfect!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 2nd Line Engineer in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your MSP experience and any relevant technical skills, like Microsoft Azure and networking expertise, to show us you’re the right fit.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've tackled similar challenges in the past, and let your personality shine through to make a memorable impression.
Showcase Your Problem-Solving Skills:In your application, don’t just list your skills—demonstrate them! Include examples of how you’ve resolved complex issues or improved processes in previous roles. We love seeing candidates who can think on their feet!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Set2Recruit
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and networking fundamentals. Be ready to discuss specific scenarios where you've successfully resolved issues in these areas, as this will show your hands-on experience.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of complex problems you've tackled in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting how you took ownership and delivered results.
✨Communicate Clearly and Confidently
Since excellent communication is key in this role, practice explaining technical concepts in simple terms. This will demonstrate your ability to connect with clients and team members alike, ensuring everyone is on the same page.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared about the company culture, team dynamics, or upcoming projects. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
