At a Glance
- Tasks: Lead the design and implementation of AI-driven automation across internal platforms.
- Company: A forward-thinking Managed Service Provider (MSP) transforming business operations.
- Benefits: Competitive salary, 25 days leave, training support, and career progression.
- Other info: High-impact role with visibility across the entire business.
- Why this job: Shape the future of automation with cutting-edge Microsoft and AI technologies.
- Qualifications: Experience in MSP automation and strong skills in Microsoft Power Platform.
The predicted salary is between 60000 - 80000 € per year.
A forward-thinking MSP is looking for an AI Automation Lead to play a key internal role in transforming how the business operates. This position focuses on automating and optimising internal service delivery, finance, operations, and sales functions, leveraging modern Microsoft and AI technologies. This is a hands-on role suited to someone who understands how an MSP operates and can design, build, and deploy automation at scale across internal teams.
Key Responsibilities
- Lead the design and implementation of AI-driven automation across internal platforms and workflows
- Automate and optimise processes across: Finance and billing, Operations, Sales and commercial functions
- Build solutions using Microsoft Power Platform and Microsoft 365, integrating modern AI capabilities including LLMs, agents, and prompt engineering
- Drive automation across MSP tooling, including RMM, PSA, SOC/NOC, and project management platforms
- Work closely with internal stakeholders to identify inefficiencies and translate them into scalable automation solutions
- Own automation standards, best practices, and reusable components across the business
- Remain technically hands-on while providing technical leadership and direction
Required Experience & Skills
- Proven experience in MSP automation or a similar IT services environment
- Strong expertise across: Microsoft Power Platform (Power Automate, Power Apps, Power BI)
- Microsoft 365
- Background in modern AI engineering, including AI agents
- Solid working knowledge of RMM, PSA, SOC/NOC, and project management tools, with a clear understanding of MSP workflows
- Highly technical and delivery-focused, with the ability to build solutions end-to-end
- Strong stakeholder engagement skills with the ability to influence internal teams
What’s on Offer
- Opportunity to shape and own automation strategy within a growing MSP
- High-impact internal role with visibility across the entire business
- Exposure to cutting-edge Microsoft and AI technologies
- Competitive salary and long-term career progression
- Training and certification support
- 25 days annual leave + bank holidays + birthday leave
Automation Lead in St Albans employer: Set2Recruit
Join a forward-thinking Managed Service Provider (MSP) as an AI Automation Lead, where you will have the opportunity to shape and own the automation strategy that transforms internal operations. With a focus on leveraging cutting-edge Microsoft and AI technologies, this role offers a high-impact position with visibility across the business, competitive salary, and long-term career progression, all within a supportive work culture that prioritises employee growth and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Automation Lead in St Albans
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working in MSPs. Attend events, webinars, or even local meetups to connect with potential employers and get your name out there.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your automation projects, especially those using Microsoft Power Platform and AI technologies. This will give you an edge and demonstrate your hands-on experience.
✨Tip Number 3
Prepare for interviews by brushing up on common MSP workflows and automation challenges. Be ready to discuss how you've tackled inefficiencies in the past and how you can bring that expertise to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Automation Lead in St Albans
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Automation Lead. Highlight your experience with Microsoft Power Platform and any AI projects you've worked on. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for automation and how you can transform our internal processes. Be sure to mention specific examples of past successes in similar roles.
Showcase Your Technical Skills:Since this role is hands-on, don’t shy away from detailing your technical expertise. Talk about your experience with RMM, PSA, and other MSP tools. We love seeing candidates who can build solutions end-to-end!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Set2Recruit
✨Know Your Tech Inside Out
Make sure you’re well-versed in Microsoft Power Platform and AI technologies. Brush up on your knowledge of Power Automate, Power Apps, and how to integrate AI capabilities. Being able to discuss specific projects or experiences where you've used these tools will show you're the right fit for the role.
✨Understand MSP Workflows
Familiarise yourself with how Managed Service Providers operate. Be ready to discuss common inefficiencies in finance, operations, and sales functions, and think about how you would automate these processes. Showing that you understand the business model will impress your interviewers.
✨Prepare Real-World Examples
Have a few solid examples ready that demonstrate your experience in automation. Talk about specific challenges you faced, the solutions you implemented, and the impact they had. This will help you illustrate your hands-on approach and technical leadership skills.
✨Engage with Stakeholders
Since this role involves working closely with internal teams, be prepared to discuss how you’ve successfully engaged stakeholders in the past. Highlight your communication skills and how you’ve influenced others to adopt new automation strategies. This will show you can lead effectively in a collaborative environment.
