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- Tasks: Manage and grow established customer relationships while mentoring junior team members.
- Company: Leading Microsoft-focused Managed Service Provider in Hertfordshire.
- Benefits: Up to £70k salary, private healthcare, 26 days leave, and performance bonuses.
- Why this job: Join a respected MSP and make a real impact on customer success and growth.
- Qualifications: Experience in MSP sales and strong understanding of Microsoft cloud solutions required.
- Other info: Collaborative culture with excellent career progression opportunities.
The predicted salary is between 70000 - 70000 £ per year.
A leading Microsoft-focused Managed Service Provider based in Hertfordshire is seeking a Senior Account Manager to take ownership of an established customer portfolio. This is not a new business role — it is a strategic, relationship‑centric position focused on customer success, retention, and growth within an existing account base.
The Senior AM will also act as a mentor to two junior Account Managers, providing guidance, support, and technical oversight to ensure outstanding service delivery across the team.
Key Responsibilities- Account Ownership & Customer Success
- Manage and develop long-standing customer relationships within an established portfolio.
- Conduct technical reviews, QBRs and service improvement sessions, identifying opportunities to enhance customer outcomes.
- Drive customer satisfaction, renewal rates and overall account health.
- Retention & Upsell
- Focus on protecting recurring revenue through exceptional service and engagement.
- Identify upsell and cross-sell opportunities across Microsoft cloud, managed services, cyber solutions, professional services, and support offerings.
- Develop account strategies that maximise value for both customer and MSP.
- Technical & Commercial Insight
- Carry out detailed technical/commercial reviews to ensure solutions remain aligned with business needs and MSP best practice.
- Work closely with technical teams to translate customer requirements into clear deliverables.
- Maintain a strong understanding of modern Microsoft technologies, cloud services, and MSP service models.
- Leadership & Mentoring
- Mentor and support two junior Account Managers, ensuring consistent standards across customer engagement.
- Provide guidance on account planning, customer conversations, and commercial best practice.
- Act as a senior point of escalation for complex customer scenarios.
- Proven success in an Account Manager / Senior Account Manager role within an MSP, IT services provider, or similar technical environment.
- Strong understanding of Microsoft cloud solutions (M365, Azure, Modern Workplace, Security).
- Experience delivering customer success, retention, and growth in an existing account base.
- Comfortable conducting technical reviews and translating technical concepts to commercial outcomes.
- Experience mentoring or supporting junior team members (formal line management not essential).
- Excellent relationship management and communication skills.
- Up to £70k basic salary DOE
- Private health care
- 26 days annual leave + bank holidays
- Commission structure based on upsell/expansion within existing accounts
- Annual EBITDA(R) performance bonus
- Opportunity to take ownership of a warm, established customer portfolio
- Key senior role within a highly respected Microsoft MSP
- Collaborative, supportive culture with strong progression potential
Senior Account Manager employer: Set2Recruit
Contact Detail:
Set2Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially since this role is all about customer success and relationship management. Be ready to discuss how your experience aligns with their needs and how you can drive value.
✨Tip Number 3
Showcase your mentoring skills! Since this role involves guiding junior Account Managers, think of examples where you've supported others. Highlighting your leadership abilities can set you apart from other candidates.
✨Tip Number 4
Apply through our website! We love seeing applications directly from our site, and it shows you're genuinely interested in joining our team. Plus, it makes it easier for us to keep track of your application!
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Account Manager role. Highlight your MSP sales experience and any relevant achievements that showcase your ability to manage customer relationships and drive success.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of how you've successfully managed accounts and driven customer satisfaction in the past.
Showcase Your Technical Knowledge: Since this role requires a strong understanding of Microsoft cloud solutions, be sure to mention any relevant technical skills or certifications you have. This will help us see how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Set2Recruit
✨Know Your Microsoft Stuff
Make sure you brush up on your knowledge of Microsoft cloud solutions like M365 and Azure. Be ready to discuss how these technologies can benefit customers and enhance their experience. This will show that you’re not just familiar with the products, but that you can also translate technical concepts into real-world benefits.
✨Showcase Your Relationship Skills
Since this role is all about managing and developing long-standing customer relationships, prepare examples of how you've successfully built rapport and trust with clients in the past. Think about specific situations where you’ve turned a challenging relationship into a success story.
✨Prepare for Technical Reviews
Get ready to talk about how you conduct technical reviews and QBRs. Have a few examples in mind where you identified opportunities for service improvement or upselling. This will demonstrate your proactive approach to customer success and retention.
✨Mentorship Mindset
Even if you haven’t formally managed a team, think about how you’ve supported or mentored junior colleagues. Be prepared to discuss your approach to guiding others and ensuring consistent standards across customer engagement. This will highlight your leadership potential in the role.