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- Tasks: Provide advanced technical support and troubleshoot complex IT issues.
- Company: Dynamic MSP in Preston known for its collaborative culture and technical expertise.
- Benefits: Competitive salary, flexible working, training support, and career growth opportunities.
- Why this job: Join a supportive team and enhance your skills in cutting-edge technologies.
- Qualifications: Experience in 3rd line support with strong knowledge of Azure and Microsoft 365.
- Other info: Exciting career path into professional services within a thriving environment.
The predicted salary is between 36000 - 60000 £ per year.
Location: Preston, UK
Salary: Up to £45,000
Benefits: Employment Type: Full Time
About the Company
Our client is a growing MSP based in Preston, providing managed IT, cloud, and security services to a wide range of clients. They are recognised for technical expertise, excellent client service, and a collaborative team culture.
Role Overview
We are seeking an experienced 3rd Line Support Engineer to provide senior-level technical support to the Infrastructure & Projects team. This role is hands-on, providing advanced troubleshooting and support for Microsoft 365, Azure, virtualization, Windows Server, networking, and Intune environments. You will ensure the smooth running of client infrastructure while supporting the team in day-to-day operational tasks.
Key Responsibilities
- Provide 3rd line support for escalated issues from the Infrastructure & Projects team.
- Troubleshoot and maintain Azure Virtual Desktop (AVD), Microsoft 365 / Office 365, and Intune environments.
- Support virtualisation platforms (VMware or Hyper-V) and Windows Server infrastructure.
- Assist with networking issues including TCP/IP, DHCP, DNS, routing, and firewall support.
- Collaborate with the team to ensure high availability and reliability of client systems.
- Document solutions and knowledge for the team to improve operational efficiency.
- Participate in day-to-day support tasks, including incident resolution, system health checks, and user support escalations.
Essential Skills & Experience
- Proven experience in a 3rd line support role within an MSP environment.
- Strong knowledge of Azure, AVD, Intune, and Microsoft 365 / Office 365.
- Experience with virtualisation platforms such as VMware or Hyper-V.
- Hands-on experience with Windows Server environments (2012/2016/2019/2022).
- Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, routing).
- Strong problem-solving skills and ability to handle escalated technical issues.
- Excellent communication skills for working with technical and non-technical colleagues.
Desirable Skills
- Microsoft certifications (AZ-104, MS-100, MS-500)
- PowerShell scripting or automation experience
- Familiarity with backup, security, or monitoring tools
Benefits
- Competitive salary with yearly bonus
- Flexible/hybrid working options
- Training and certification support
- Pension scheme
- Collaborative, supportive MSP environment with career opportunities into the professional services division
3rd Line Engineer in Preston employer: Set2Recruit
Contact Detail:
Set2Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Engineer in Preston
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common technical questions related to Azure, Microsoft 365, and networking. Practise your answers and be ready to showcase your problem-solving skills with real-life examples.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We’ve got a streamlined process that makes it easy for you to get noticed. Plus, we love seeing candidates who take the extra step to connect with us directly.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Just keep it short and sweet!
We think you need these skills to ace 3rd Line Engineer in Preston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 3rd Line Engineer role. Highlight your experience with Azure, Microsoft 365, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. We love seeing enthusiasm and personality!
Showcase Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled complex technical issues in the past. We value strong problem-solving skills, so let us know how you’ve made a difference!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Set2Recruit
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Azure, Microsoft 365, and virtualisation platforms like VMware or Hyper-V. Be ready to discuss specific scenarios where you've successfully troubleshot issues in these areas, as this will show your hands-on experience.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of complex technical problems you've solved in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical thinking and how you approach escalated issues.
✨Communicate Clearly and Confidently
Since you'll be working with both technical and non-technical colleagues, practice explaining technical concepts in simple terms. This will demonstrate your excellent communication skills and ability to collaborate effectively within a team.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their current projects, team dynamics, or how they handle ongoing training and certification support. This shows you're genuinely interested in contributing to their success.
