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For Companies At a Glance
- Tasks: Provide advanced IT support and troubleshoot technical issues for clients.
- Company: Fast-growing MSP in Preston with a collaborative culture.
- Benefits: Competitive salary, yearly bonus, training support, and pension scheme.
- Why this job: Join a dynamic team and enhance your tech skills while making a real impact.
- Qualifications: Experience in 2nd Line support and knowledge of Microsoft 365 and Azure.
- Other info: Great career growth opportunities into the 3rd line division.
The predicted salary is between 30000 - 34000 £ per year.
Location: Preston, UK
Salary: £30,000- £34,000 DOE
Employment Type: Full Time
About the Company
Our client is a fast-growing MSP based in Preston, providing managed IT, cloud, and security services to a diverse client base. They are known for their technical expertise, collaborative culture, and commitment to high-quality client support.
Role Overview
We are seeking an experienced 2nd Line Support Engineer to join a busy service desk environment, providing advanced support to client IT users. You will be responsible for troubleshooting and resolving technical issues across Microsoft 365, Azure, Windows Server, virtualization, networking, and endpoint devices, escalating complex issues to 3rd Line engineers as required.
Key Responsibilities
- Provide 2nd line support for client IT systems, handling escalated tickets from 1st Line.
- Troubleshoot and resolve issues with Microsoft 365 / Office 365, Azure, Intune, and Windows Server.
- Support virtualization platforms (VMware or Hyper-V) and endpoint devices.
- Assist with basic networking troubleshooting, including TCP/IP, DNS, DHCP, and routing.
- Maintain clear and accurate ticket documentation, providing timely updates to clients.
- Escalate complex or high-priority issues to 3rd Line engineers as needed.
- Contribute to a busy service desk environment, maintaining SLA targets and quality standards.
Essential Skills & Experience
- Experience in a 2nd Line support role, ideally within an MSP or managed IT environment.
- Knowledge of Microsoft 365, Azure, Intune, and Windows Server environments.
- Familiarity with virtualization technologies (VMware or Hyper-V).
- Understanding of basic networking concepts (TCP/IP, DNS, DHCP).
- Strong troubleshooting skills and ability to work in a fast-paced service desk environment.
- Excellent communication skills, capable of assisting both technical and non-technical users.
Desirable Skills
- Microsoft certifications (MS-100, MS-500, AZ-104)
- Experience with PowerShell or basic scripting
- Familiarity with monitoring, backup, or security tools
Benefits
- Competitive salary with yearly bonus
- Training and certification support
- Pension scheme
- Collaborative, supportive MSP environment with career opportunities into the 3rd line division
2nd Line Support Engineer in Preston employer: Set2Recruit
Contact Detail:
Set2Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer in Preston
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in MSPs. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or a casual coffee, bring along examples of your troubleshooting successes. Real-life stories can make you stand out from the crowd.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications with a quick email or call. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to ask any questions you might have about the position.
✨Tip Number 4
Use our website to apply! We’ve got loads of resources to help you prepare for interviews and ace those technical questions. Plus, applying through us means you’ll be in the loop for all the latest job opportunities in the field.
We think you need these skills to ace 2nd Line Support Engineer in Preston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd Line support and showcases your skills with Microsoft 365, Azure, and networking. We want to see how your background fits the role, so don’t be shy about making it relevant!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about joining our team and how your skills can contribute to our collaborative culture. Keep it friendly and professional – we love a good story!
Show Off Your Troubleshooting Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for those strong troubleshooting skills, so share specific scenarios where you’ve resolved problems effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Set2Recruit
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and Windows Server. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience and problem-solving skills.
✨Showcase Your Communication Skills
As a 2nd Line Support Engineer, you'll need to communicate effectively with both technical and non-technical users. Practice explaining complex concepts in simple terms, and be prepared to demonstrate how you’ve successfully assisted clients in the past.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-world situations, like how you'd handle a high-priority ticket or troubleshoot a networking issue. Think through your approach to these scenarios beforehand so you can respond confidently during the interview.
✨Highlight Your Team Spirit
This role is all about collaboration, so be ready to talk about your experiences working in a team environment. Share examples of how you've contributed to a busy service desk and maintained SLA targets while supporting your colleagues.
