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- Tasks: Provide advanced IT support and troubleshoot issues for clients using Microsoft 365 and Azure.
- Company: Leading IT service provider in Preston with a collaborative culture.
- Benefits: Competitive salary, training support, and a supportive work environment.
- Why this job: Join a dynamic team and enhance your IT skills while making a real difference.
- Qualifications: Experience in IT support, strong troubleshooting skills, and excellent communication.
- Other info: Opportunity for career growth in a fast-paced environment.
The predicted salary is between 30000 - 34000 £ per year.
A leading IT service provider in Preston is seeking a 2nd Line Support Engineer to provide advanced support to client IT users. In this role, you will troubleshoot issues across Microsoft 365, Azure, and virtualization platforms while ensuring service desk SLA targets are met.
Ideal candidates have experience in a similar role, strong troubleshooting skills, and excellent communication abilities.
This role offers a competitive salary between £30,000-£34,000, along with benefits such as training support and a collaborative work environment.
2nd Line IT Support Engineer – MSP, Preston (Onsite) employer: Set2Recruit
Contact Detail:
Set2Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Engineer – MSP, Preston (Onsite)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work in MSPs. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the technical interview! Brush up on your troubleshooting skills, especially with Microsoft 365 and Azure. Practising common scenarios can help you shine during the interview.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to explain your thought process clearly when solving problems. This will demonstrate your ability to support clients effectively.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that 2nd Line IT Support Engineer role. Plus, it’s a great way to show your enthusiasm for joining our team.
We think you need these skills to ace 2nd Line IT Support Engineer – MSP, Preston (Onsite)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365, Azure, and virtualization platforms. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the 2nd Line Support Engineer role. Share specific examples of how you've met service desk SLA targets in the past.
Show Off Your Communication Skills: Since this role requires excellent communication abilities, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Preston!
How to prepare for a job interview at Set2Recruit
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and virtualization platforms. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them. This will show that you’re not just familiar with the tools but can also apply your knowledge effectively.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user with an issue. Clear and concise communication can set you apart from other candidates.
✨Familiarise Yourself with SLAs
Understand what service level agreements (SLAs) are and how they impact your work as a 2nd Line Support Engineer. Be prepared to discuss how you would ensure that SLA targets are met while providing quality support. This shows that you’re serious about maintaining high standards.
✨Show Enthusiasm for Continuous Learning
This role offers training support, so express your eagerness to learn and grow within the company. Mention any relevant certifications or courses you’ve completed, and talk about your plans for future development. Employers love candidates who are proactive about their professional growth!
