At a Glance
- Tasks: Provide advanced IT support and troubleshoot technical issues for clients.
- Company: Fast-growing MSP in Preston known for technical expertise and collaboration.
- Benefits: Competitive salary, yearly bonus, training support, and career growth opportunities.
- Other info: Onsite role with flexible work-from-home options and a supportive environment.
- Why this job: Join a dynamic team and enhance your IT skills while making a real impact.
- Qualifications: Experience in 2nd Line support and knowledge of Microsoft 365 and Azure.
The predicted salary is between 30000 - 42000 £ per year.
Location: Preston, UK (Onsite role- two days a week WFH)
Employment Type: Full Time
All applicants must have the right to work in the UK, our client cannot provide sponsorship.
About the Company
Our client is a fast-growing MSP based in Preston, providing managed IT, cloud, and security services to a diverse client base. They are known for their technical expertise, collaborative culture, and commitment to high-quality client support.
Role Overview
We are seeking an experienced 2nd Line Support Engineer to join a busy service desk environment, providing advanced support to client IT users. You will be responsible for troubleshooting and resolving technical issues across Microsoft 365, Azure, Windows Server, virtualization, networking, and endpoint devices, escalating complex issues to 3rd Line engineers as required.
Key Responsibilities
- Provide 2nd line support for client IT systems, handling escalated tickets from 1st Line.
- Troubleshoot and resolve issues with Microsoft 365 / Office 365, Azure, Intune, and Windows Server.
- Support virtualization platforms (VMware or Hyper-V) and endpoint devices.
- Assist with basic networking troubleshooting, including TCP/IP, DNS, DHCP, and routing.
- Maintain clear and accurate ticket documentation, providing timely updates to clients.
- Escalate complex or high-priority issues to 3rd Line engineers as needed.
- Contribute to a busy service desk environment, maintaining SLA targets and quality standards.
Qualifications and Benefits
- Experience in a 2nd Line support role, ideally within an MSP or managed IT environment.
- Knowledge of Microsoft 365, Azure, Intune, and Windows Server environments.
- Familiarity with virtualization technologies (VMware or Hyper-V).
- Understanding of basic networking concepts (TCP/IP, DNS, DHCP).
- Strong troubleshooting skills and ability to work in a fast-paced service desk environment.
- Excellent communication skills, capable of assisting both technical and non-technical users.
- Microsoft certifications (MS-100, MS-500, AZ-104).
- Experience with PowerShell or basic scripting.
- Familiarity with monitoring, backup, or security tools.
- Competitive salary with yearly bonus.
- Training and certification support.
- Collaborative, supportive MSP environment with career opportunities into the 3rd line division.
2nd Line Engineer in Preston employer: Set2Recruit
Join a dynamic and fast-growing Managed Service Provider in Preston, where your expertise as a 2nd Line Support Engineer will be valued in a collaborative and supportive environment. With competitive salaries, yearly bonuses, and robust training and certification support, this role offers excellent opportunities for career advancement into the 3rd line division, all while maintaining a healthy work-life balance with two days of remote work each week.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Engineer in Preston
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that 2nd Line Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Make sure you can confidently discuss your experience with Microsoft 365, Azure, and networking concepts. We want you to shine when they ask about your past challenges!
✨Tip Number 3
Showcase your soft skills! Being a 2nd Line Support Engineer isn’t just about technical know-how; it’s also about communication. Practice explaining complex issues in simple terms, as you’ll need to assist both tech-savvy and non-tech users.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals to join our collaborative team, so make sure you get your name in the mix!
We think you need these skills to ace 2nd Line Engineer in Preston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 2nd Line support and any relevant technologies like Microsoft 365 and Azure. We want to see how your skills match up with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about IT support and how you can contribute to our collaborative culture. Keep it friendly and professional.
Show Off Your Troubleshooting Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing real-life scenarios where you've made a difference for users!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Set2Recruit
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and Windows Server. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience and problem-solving skills.
✨Showcase Your Communication Skills
Since you'll be dealing with both technical and non-technical users, practice explaining complex concepts in simple terms. During the interview, demonstrate your ability to communicate clearly and effectively, as this is crucial for a 2nd Line Support Engineer.
✨Familiarise Yourself with Networking Basics
Brush up on your understanding of TCP/IP, DNS, and DHCP. You might be asked to troubleshoot basic networking issues, so having a solid grasp of these concepts will help you stand out as a candidate who can handle the role's responsibilities.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and opportunities for growth within the 3rd line division. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
