Network Performance Lead

Network Performance Lead

Full-Time 100000 - 120000 £ / year (est.) Home office (partial)
Set2Recruit

At a Glance

  • Tasks: Lead AI-driven automation projects to optimise internal operations and service delivery.
  • Company: Dynamic MSP focused on innovation and transformation.
  • Benefits: Competitive salary, private healthcare, training support, and generous leave policy.
  • Other info: High-impact role with excellent career progression opportunities.
  • Why this job: Shape the future of automation in a growing tech environment with cutting-edge tools.
  • Qualifications: Experience in MSP automation and strong skills in Microsoft Power Platform and AI technologies.

The predicted salary is between 100000 - 120000 £ per year.

A forward-thinking MSP is looking for an AI Automation Lead to play a key internal role in transforming how the business operates. This position focuses on automating and optimising internal service delivery, finance, operations, and sales functions, leveraging modern Microsoft and AI technologies. This is a hands-on role suited to someone who understands how an MSP operates and can design, build, and deploy automation at scale across internal teams.

Key Responsibilities

  • Lead the design and implementation of AI-driven automation across internal platforms and workflows
  • Automate and optimise processes across:
  • Service delivery
  • Finance and billing
  • Operations
  • Sales and commercial functions
  • Build solutions using Microsoft Power Platform and Microsoft 365, integrating modern AI capabilities including LLMs, agents, and prompt engineering
  • Drive automation across MSP tooling, including RMM, PSA, SOC/NOC, and project management platforms
  • Work closely with internal stakeholders to identify inefficiencies and translate them into scalable automation solutions
  • Own automation standards, best practices, and reusable components across the business
  • Remain technically hands-on while providing technical leadership and direction
  • Required Experience & Skills

    • Proven experience in MSP automation or a similar IT services environment
    • Strong expertise across:
    • Microsoft Power Platform (Power Automate, Power Apps, Power BI)
    • Microsoft 365
  • Background in modern AI engineering, including:
    • Large Language Models (LLMs)
    • AI agents
    • Prompt engineering
  • Solid working knowledge of RMM, PSA, SOC/NOC, and project management tools, with a clear understanding of MSP workflows
  • Highly technical and delivery-focused, with the ability to build solutions end-to-end
  • Strong stakeholder engagement skills with the ability to influence internal teams
  • What’s on Offer

    • Opportunity to shape and own automation strategy within a growing MSP
    • High-impact internal role with visibility across the entire business
    • Exposure to cutting-edge Microsoft and AI technologies
    • Competitive salary and long-term career progression
    • Training and certification support
    • Pension scheme
    • Private healthcare
    • 25 days annual leave + bank holidays + birthday leave

    Network Performance Lead employer: Set2Recruit

    Join a forward-thinking Managed Service Provider in Hertfordshire, where you will play a pivotal role in transforming internal operations through AI-driven automation. With a strong emphasis on employee growth, competitive salaries, and a supportive work culture, this hybrid position offers the chance to work with cutting-edge technologies while enjoying benefits like private healthcare and generous leave policies. Be part of a dynamic team that values innovation and collaboration, making it an excellent employer for those seeking meaningful and rewarding careers.
    Set2Recruit

    Contact Detail:

    Set2Recruit Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Network Performance Lead

    ✨Tip Number 1

    Network like a pro! Attend industry events, webinars, and meetups to connect with people in the MSP and AI automation space. You never know who might have the inside scoop on job openings or can refer you directly.

    ✨Tip Number 2

    Show off your skills! Create a portfolio showcasing your previous automation projects, especially those using Microsoft Power Platform and AI technologies. This will give potential employers a clear idea of what you can bring to the table.

    ✨Tip Number 3

    Don’t just apply; engage! When you find a role that excites you, reach out to current employees on LinkedIn. Ask them about their experiences and express your interest in the position. It’s a great way to get noticed!

    ✨Tip Number 4

    Keep it relevant! Tailor your conversations during interviews to highlight your experience with MSP workflows and automation solutions. Show how your background aligns perfectly with the company’s needs and goals.

    We think you need these skills to ace Network Performance Lead

    AI-driven automation
    Microsoft Power Platform
    Power Automate
    Power Apps
    Power BI
    Large Language Models (LLMs)
    AI agents
    Prompt engineering
    RMM tools
    PSA tools
    SOC/NOC tools
    Project management tools
    Stakeholder engagement
    Technical leadership
    Process optimisation

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Network Performance Lead role. Highlight your expertise in MSP automation and any relevant projects you've worked on, especially those involving Microsoft Power Platform and AI technologies.

    Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at StudySmarter. Don’t forget to mention specific examples of your experience with automation and stakeholder engagement.

    Showcase Your Technical Skills: Since this role is highly technical, be sure to detail your hands-on experience with tools like Power Automate, Power Apps, and any AI engineering work you've done. We want to see how you can drive automation across various functions!

    Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!

    How to prepare for a job interview at Set2Recruit

    ✨Know Your Tech Inside Out

    Make sure you’re well-versed in Microsoft Power Platform and AI technologies. Brush up on your knowledge of Power Automate, Power Apps, and LLMs. Being able to discuss specific projects or experiences where you've implemented these tools will show you're the right fit for the role.

    ✨Understand MSP Workflows

    Familiarise yourself with how Managed Service Providers operate. Be ready to discuss common inefficiencies in service delivery, finance, and operations, and how you can automate these processes. This will demonstrate your understanding of the industry and your ability to contribute effectively.

    ✨Prepare for Technical Questions

    Expect technical questions that assess your problem-solving skills and hands-on experience. Prepare examples of how you've designed and deployed automation solutions in previous roles. This is your chance to showcase your technical leadership and delivery focus.

    ✨Engage with Stakeholders

    Highlight your stakeholder engagement skills during the interview. Be prepared to discuss how you've influenced internal teams in past projects. Showing that you can communicate effectively and drive collaboration will set you apart as a candidate who can lead automation initiatives.

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