At a Glance
- Tasks: Support and maintain cloud environments, troubleshoot complex issues, and mentor junior engineers.
- Company: Dynamic Managed Service Provider with a focus on innovation and client satisfaction.
- Benefits: Salary up to £60,000, private healthcare, 25 days annual leave, and training support.
- Other info: Flexible remote work with opportunities for career progression.
- Why this job: Join a growing team and make a real impact in cloud infrastructure and security.
- Qualifications: 3+ years in an MSP environment, strong Azure and Microsoft 365 experience.
The predicted salary is between 47181 - 60000 £ per year.
Location: Bristol (1 day per week in office, remainder remote/hybrid)
Sector: Managed Service Provider (MSP)
All applicants must have the right to work in the UK; unfortunately, my client cannot provide sponsorship.
About the Role
We're working with a growing Managed Service Provider looking to appoint an experienced Infrastructure / 3rd Line Engineer to join their technical team. This role is ideal for someone with a strong all-round MSP background who's comfortable working across cloud, security, infrastructure, and networking, and who enjoys resolving complex, escalated support issues for a broad client base.
Key Responsibilities
- Act as a senior escalation point for complex technical support and maintain cloud environments across Microsoft Azure and Microsoft 365.
- Support and maintain client infrastructure, including servers, virtualisation, and storage.
- Support networking environments: switches, firewalls, routing, VPNs.
- Support security-related issues across client environments: endpoint security, patching, identity/access management, and general security best practice.
- Diagnose and resolve root-cause issues rather than just symptoms, reducing recurring tickets.
- Document technical solutions, processes, and configurations clearly for internal knowledge base and client records.
- Mentor and support junior engineers (1st/2nd line), helping to develop their technical knowledge.
- Liaise directly with clients on more complex or sensitive technical matters, ensuring clear communication throughout.
What We're Looking For
- Proven experience working within an MSP environment at 3rd line level for 3 years + essential.
- Strong hands-on experience with Microsoft Azure architecture and services including Azure Landing Zones, Azure Virtual Desktop, Azure Site Recovery, and Azure Local, and Microsoft 365 (Entra ID, Intune, Exchange Online, SharePoint, etc.).
- Solid understanding of IT security fundamentals: endpoint protection, identity/access management, patching, and general best practice.
- Infrastructure experience: servers, virtualisation (e.g. VMware/Hyper-V), storage, backups.
- Networking knowledge: firewalls, switches, VPNs, routing/switching fundamentals.
- Strong troubleshooting and problem-solving skills, comfortable owning complex escalations end-to-end.
- Excellent communication skills, confident dealing directly with clients.
- Relevant certifications desirable (e.g. Microsoft Azure/365 certifications, networking certs) but not essential if experience is strong.
What's On Offer
- Salary up to £60,000 DOE.
- Great training and progression, with certification support.
- Private healthcare.
- 25 days annual leave.
Infrastructure Engineer - Cloud in London employer: Set2Recruit
As a Systems Integration Engineer in Southampton, you will join a forward-thinking company that values innovation and collaboration. With a strong emphasis on employee development, the company offers extensive training opportunities and a supportive work culture that encourages creativity and teamwork. Enjoy competitive salaries and the chance to work on cutting-edge maritime technologies in a vibrant coastal city.
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We think this is how you could land Infrastructure Engineer - Cloud in London
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We think you need these skills to ace Infrastructure Engineer - Cloud in London
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When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
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Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
