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For Companies At a Glance
- Tasks: Lead a team of engineers and provide technical support for IT issues.
- Company: Growing Managed Service Provider based in Swindon.
- Benefits: Competitive salary up to £40,000 and opportunities for career advancement.
- Why this job: Be the go-to expert and mentor while shaping the future of IT support.
- Qualifications: Strong 2nd Line Engineer experience and leadership skills.
- Other info: On-site role with a dynamic team environment.
The predicted salary is between 28800 - 48000 £ per year.
Location: Swindon (On-site)
Salary: Up to £40,000 (DOE)
Sector: Managed Service Provider (MSP)
Overview
We are working with a growing Managed Service Provider based in Swindon who are looking to appoint a Service Desk Lead. This role is ideal for a strong 2nd Line Engineer who enjoys being the technical escalation point, mentoring engineers, and ...
It Service Desk Team Leader employer: Set2Recruit
Contact Detail:
Set2Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land It Service Desk Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT sector, especially those who work in Managed Service Providers. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and leadership qualities. Be ready to share examples of how you've mentored others or handled tough situations in your previous roles.
✨Tip Number 3
Showcase your passion for IT! During interviews, let your enthusiasm shine through. Talk about the latest tech trends or projects you've worked on that excite you—this can set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles like the Service Desk Lead. Plus, it shows you're serious about joining our team!
We think you need these skills to ace It Service Desk Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a 2nd Line Engineer and any leadership roles you've had. We want to see how you can bring your technical skills and mentoring abilities to the table!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about the Service Desk Lead role and how your background makes you the perfect fit for our team in Swindon.
Showcase Your Technical Skills: Don’t forget to mention specific technologies and tools you’ve worked with. We’re looking for someone who can be the technical escalation point, so let us know what you’ve got!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Set2Recruit
✨Know Your Tech Inside Out
As a Service Desk Lead, you'll need to demonstrate your technical expertise. Brush up on common 2nd Line issues and solutions, and be ready to discuss your experience with specific technologies relevant to the role.
✨Showcase Your Leadership Skills
Since this role involves mentoring engineers, prepare examples of how you've successfully led a team or resolved conflicts. Highlight your ability to motivate others and share your approach to fostering a collaborative environment.
✨Understand the Company Culture
Research the Managed Service Provider's values and mission. Be prepared to explain how your personal values align with theirs, and think of ways you can contribute to their culture and goals.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team's challenges, growth opportunities, and what success looks like in this role. This shows your genuine interest and helps you assess if it's the right fit for you.
