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For Companies At a Glance
- Tasks: Lead the technical services function and drive innovative solutions in a dynamic MSP environment.
- Company: Join a forward-thinking Managed Service Provider in Hertfordshire with a people-first culture.
- Benefits: Up to £90,000 salary, electric car scheme, 26 days leave, and hybrid working.
- Why this job: Shape the future of technical services and grow into a Director role.
- Qualifications: 8+ years in MSP leadership, strong technical background, and excellent people management skills.
- Other info: Opportunity for career growth and to make a real impact in a collaborative team.
The predicted salary is between 72000 - 108000 £ per year.
Location: Hertfordshire (3–4 days per week in the office)
Salary: Up to £90,000
Reporting to: Managing Director
Overview
We are partnering with a Hertfordshire-based Managed Service Provider seeking a Head of Technical Services to take full ownership of the end-to-end technical function across the business. This is a senior leadership role responsible for technical strategy, service delivery, platform ownership and team development. The successful candidate will be both strategic and hands-on — comfortable setting direction, owning platforms and workflows, and stepping into complex technical and delivery challenges when required.
Key Responsibilities
- Own and lead the Technical Services function across the organisation
- Line-manage and develop the Cyber Security, Service Desk and Professional Services teams
- Take full ownership of the technical services platform, including N-able RMM and associated tooling
- Design, implement and continuously improve Halo PSA workflows, automation and reporting
- Lead the design and launch of new managed services, ensuring technical and commercial viability
- Scope, troubleshoot and resolve complex technical challenges across customer environments
- Act as the senior technical escalation point
- Lead and attend client meetings, technical reviews and leadership calls
- Ensure services are scalable, secure and aligned with SLAs and growth objectives
- Drive a culture of accountability, empathy and continuous improvement
- Support recruitment, mentoring and long-term team development
- Partner closely with the Managing Director and leadership team on strategy, delivery and growth initiatives
About You
- Proven experience in a senior technical leadership role within an MSP (essential)
- Strong technical background across Microsoft infrastructure, cloud and security
- Hands-on experience with N-able RMM in an MSP environment (desirable)
- Strong experience designing and optimising Halo PSA workflows (desirable)
- Confident operating in senior client-facing situations
- Able to work at both strategic and operational levels
- Empathetic leader with strong people management skills
- Commercially minded, with a focus on service growth and scalability
- Comfortable rolling up your sleeves and getting hands-on when required
Cultural Fit
- Empathetic, approachable and people-first
- Strategic thinker with a strong delivery mindset
- Leads by example and enjoys building high-performing teams
- Takes ownership and drives measurable outcomes
Up to £90,000 basic salary
Electric car scheme
26 days annual leave plus bank holidays
Hybrid working (3–4 days per week in the office)
Clear progression pathway to Director level
Head of Technical Services employer: Set2Recruit
Contact Detail:
Set2Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Technical Services
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their technical services and think about how your experience aligns with their needs. We want you to walk in feeling confident and ready to showcase your skills!
✨Tip Number 3
Practice your pitch! Be ready to explain your leadership style and how you've tackled complex challenges in the past. We suggest rehearsing with a friend or in front of a mirror to nail that delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our platform. Let’s get you that Head of Technical Services role!
We think you need these skills to ace Head of Technical Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences mentioned in the job description. Highlight your MSP leadership experience and any relevant technical expertise to show us you're the right fit for the Head of Technical Services role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about this position and how your background aligns with our needs. Be sure to mention your hands-on experience and strategic thinking, as these are key for the role.
Showcase Your Leadership Style: In your application, give us a glimpse of your leadership style. We’re looking for someone who is empathetic and people-first, so share examples of how you've developed teams and driven accountability in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to the right place and allows us to review your details efficiently. Plus, it’s super easy!
How to prepare for a job interview at Set2Recruit
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around Microsoft infrastructure, cloud, and security. Be ready to discuss your hands-on experience with N-able RMM and Halo PSA workflows, as these are key areas for the role.
✨Show Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you’ve developed team members or driven a culture of accountability and continuous improvement. This will demonstrate your empathetic leadership style.
✨Be Strategic Yet Hands-On
This role requires a balance between strategic thinking and operational execution. Be prepared to discuss how you can set direction while also rolling up your sleeves to tackle complex technical challenges when needed.
✨Engage with the Company Culture
Research the company’s values and culture. Be ready to explain how your approach aligns with their people-first mindset and how you can contribute to building high-performing teams. This will show that you’re not just a fit for the role, but for the company as well.
