At a Glance
- Tasks: Provide top-notch IT support and manage complex technical issues for clients.
- Company: Established MSP in Gloucester with a focus on cloud technologies and digital transformation.
- Benefits: Up to £45,000 salary, private health cover, hybrid working, and generous holiday allowance.
- Other info: Great culture with opportunities for professional growth and development.
- Why this job: Join a collaborative team and make a real impact in the tech industry.
- Qualifications: Experience in IT support, cloud technologies, and strong problem-solving skills.
The predicted salary is between 45000 - 45000 £ per year.
We are working with a well-established MSP based in Gloucester that provides managed IT services and consultancy to businesses across the UK. They focus on Cloud technologies across multiple vendors, networking and digital transformation — wrapped in a world-class service approach. A genuinely great culture with a collaborative team that believes in rewarding hard work and loyalty.
Role: This is a technically hands-on 3rd Line Modern Workplace Engineer role working in partnership with clients to deliver first-class support both remotely and on site. You'll be involved in complex escalations, project delivery and direct client engagement at all levels. Hybrid working — 2 days a week in the Gloucester office with approximately one client site visit per month.
Key Responsibilities- Handle 3rd line escalations from the Service Desk and direct client requests.
- Identify root causes and deliver appropriate solutions.
- Work alongside the project team on IT project delivery.
- Support knowledge transfer to 1st and 2nd line teams.
- Maintain accurate documentation and records.
- Manage your own workload against SLAs and deadlines.
- Participate in out of hours on-call rota.
- Microsoft Azure and AWS public cloud.
- Windows Server 2016+
- Office 365, Exchange Online and MS Exchange Server.
- Virtualisation — VMware / Hyper-V.
- Information Security best practices.
- ITIL aware.
- Cloud Antivirus, managed networks or telephony experience.
- MSP background.
- Cloud migration experience.
- Up to £45,000.
- 40 hours — Monday to Friday, 08:30 – 17:30.
- 23 days holiday + birthday off + bank holidays, rising with service.
- Private health cover.
- Pension.
- Death in service cover.
- Hybrid working.
- Full UK driving licence and own transport required.
3rd Line Engineer in Gloucester employer: Set2Recruit
Join a dynamic and supportive team at a leading Managed Service Provider in Gloucester, where your expertise as a 3rd Line Modern Workplace Engineer will be valued and rewarded. With a strong focus on employee growth, you will benefit from hybrid working arrangements, competitive salary, and comprehensive health coverage, all within a culture that prioritises collaboration and innovation. This role offers the unique opportunity to engage directly with clients while working on exciting projects in a thriving tech environment.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Engineer in Gloucester
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including Set2Recruit, love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
Make sure your LinkedIn and any professional profiles reflect your cybersecurity expertise. Share your projects, whether they’re personal or from a previous role, to catch the eye of hiring managers. This is how they’ll find your passion and commitment to the field!
✨Apply Directly Through Set2Recruit
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at Set2Recruit. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
We think you need these skills to ace 3rd Line Engineer in Gloucester
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at Set2Recruit insight into your practical problem-solving abilities and makes your application memorable.
Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to Set2Recruit that you’re committed to staying ahead in the game.
How to prepare for a job interview at Set2Recruit
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
✨Prepare for Scenario-Based Questions
Expect the interviewers at Set2Recruit to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.
✨Highlight Your Certifications
Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at Set2Recruit.
✨Show Your Passion for Cybersecurity
Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
