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- Tasks: Lead AI-driven automation projects to optimise internal operations and service delivery.
- Company: Dynamic MSP focused on innovation and growth.
- Benefits: Competitive salary, private healthcare, training support, and generous leave policies.
- Other info: Join a collaborative team with excellent career progression opportunities.
- Why this job: Shape the future of automation in a high-impact role with cutting-edge technology.
- Qualifications: Experience in MSP automation and strong skills in Microsoft Power Platform and AI engineering.
The predicted salary is between 100000 - 120000 £ per year.
A forward-thinking MSP is looking for an AI Automation Lead to play a key internal role in transforming how the business operates. This position focuses on automating and optimising internal service delivery, finance, operations, and sales functions, leveraging modern Microsoft and AI technologies. This is a hands-on role suited to someone who understands how an MSP operates and can design, build, and deploy automation at scale across internal teams.
Key Responsibilities
- Lead the design and implementation of AI-driven automation across internal platforms and workflows
- Automate and optimise processes across: Service delivery, Finance and billing, Operations, Sales and commercial functions
- Build solutions using Microsoft Power Platform and Microsoft 365, integrating modern AI capabilities including LLMs, agents, and prompt engineering
- Drive automation across MSP tooling, including RMM, PSA, SOC/NOC, and project management platforms
- Work closely with internal stakeholders to identify inefficiencies and translate them into scalable automation solutions
- Own automation standards, best practices, and reusable components across the business
- Remain technically hands-on while providing technical leadership and direction
Required Experience & Skills
- Proven experience in MSP automation or a similar IT services environment
- Strong expertise across: Microsoft Power Platform (Power Automate, Power Apps, Power BI), Microsoft 365
- Background in modern AI engineering, including: Large Language Models (LLMs), AI agents, Prompt engineering
- Solid working knowledge of RMM, PSA, SOC/NOC, and project management tools, with a clear understanding of MSP workflows
- Highly technical and delivery-focused, with the ability to build solutions end-to-end
- Strong stakeholder engagement skills with the ability to influence internal teams
What’s on Offer
- Opportunity to shape and own automation strategy within a growing MSP
- High-impact internal role with visibility across the entire business
- Exposure to cutting-edge Microsoft and AI technologies
- Competitive salary and long-term career progression
- Training and certification support
- Pension scheme
- Private healthcare
- 25 days annual leave + bank holidays + birthday leave
Field Performance Team Leader employer: Set2Recruit
Contact Detail:
Set2Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Performance Team Leader
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your experience with Microsoft Power Platform and AI technologies. We want to see how you can bring your skills to the table and make an impact!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for roles that excite you and fit your expertise in MSP automation.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Remind them why you’re the perfect fit for the role and how you can help drive their automation strategy.
We think you need these skills to ace Field Performance Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the AI Automation Lead role. Highlight your expertise in Microsoft Power Platform and any relevant MSP automation experience to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about automation and how your background makes you the perfect fit for this position. Don’t forget to mention specific projects or achievements that showcase your skills.
Showcase Your Technical Skills: Since this role is highly technical, be sure to detail your experience with AI technologies, LLMs, and prompt engineering. We want to see how you've applied these skills in real-world scenarios, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Set2Recruit
✨Know Your Tech Inside Out
Make sure you’re well-versed in Microsoft Power Platform and AI technologies. Brush up on your knowledge of Power Automate, Power Apps, and LLMs. Being able to discuss specific projects or experiences where you've implemented these tools will show you're not just familiar but truly capable.
✨Understand the MSP Landscape
Familiarise yourself with how Managed Service Providers operate. Be ready to discuss common inefficiencies in service delivery, finance, and operations, and how automation can address these. This shows you understand the business and can hit the ground running.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to automation. Think about past experiences where you identified inefficiencies and implemented solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Engage with Stakeholders
Demonstrate your stakeholder engagement skills by preparing examples of how you've influenced teams in the past. Discuss how you’ve collaborated with different departments to drive automation initiatives. This will highlight your ability to work cross-functionally, which is crucial for this role.