At a Glance
- Tasks: Resolve 2nd line support tickets and provide expert IT solutions.
- Company: Established Managed Service Provider in Brighton with a collaborative culture.
- Benefits: Up to £40,000 salary, hybrid working, and training support.
- Other info: Great progression opportunities and supportive team environment.
- Why this job: Join a dynamic team and make a real impact in IT support.
- Qualifications: 5+ years IT support experience and strong Microsoft 365 knowledge.
The predicted salary is between 38250 - 46750 £ per year.
A well-established Managed Service Provider based in Brighton, delivering high-quality IT support and cloud solutions to a diverse portfolio of business clients. With a collaborative team culture and a strong focus on technical excellence, they are looking for an experienced 2nd Line Support Engineer to join the team and make an immediate impact.
This is a key technical role within the support team, handling escalated tickets from 1st line and providing expert-level resolution across Microsoft 365, Azure, Intune, Windows Server and networking environments. You will be working in a fast-paced MSP environment, supporting multiple clients simultaneously and taking ownership of complex issues through to resolution.
What You'll Be Doing:
- Handling escalated 2nd line support tickets across a varied client base, resolving issues efficiently and to a high standard.
- Providing expert support across Microsoft 365 including Exchange Online, Teams, SharePoint and OneDrive.
- Managing and supporting Azure environments including virtual machines, Entra ID and cloud infrastructure.
- Administering and troubleshooting Intune device enrolment, policy management, compliance and app deployment.
- Supporting Windows Server environments including Active Directory, Group Policy, DNS and DHCP.
- Diagnosing and resolving networking issues TCP/IP, VLANs, firewalls, switches and routing.
- Managing user accounts, permissions and security across Microsoft environments.
- Keeping tickets well-documented and clients updated throughout the resolution process.
- Escalating to 3rd line where required and contributing to knowledge base documentation.
- Occasionally attending client sites to deliver on-site support where needed.
What We're Looking For:
- 5+ years of IT support experience, with solid 2nd line experience within an MSP environment.
- Strong working knowledge of Microsoft 365 Exchange Online, Teams, SharePoint, OneDrive.
- Hands-on Azure experience virtual machines, Entra ID, cloud infrastructure support.
- Proven Intune experience device management, compliance policies, app deployment.
- Windows Server administration Active Directory, Group Policy, DNS, DHCP.
- Good networking fundamentals TCP/IP, VLANs, firewalls, routing and switching.
- Excellent communication skills confident with both technical and non-technical stakeholders.
- A methodical, calm approach to problem-solving under pressure.
- Microsoft certifications (AZ-104, MS-102 or similar) are advantageous.
The Package:
- Up to £40,000 depending on experience.
- Brighton based with hybrid working.
- Supportive team environment with genuine progression opportunities.
- Training and certification support.
2nd Line Engineer in Eastbourne employer: Set2Recruit
As a Systems Integration Engineer in Southampton, you will join a forward-thinking company that values innovation and collaboration. With a strong emphasis on employee development, the company offers extensive training opportunities and a supportive work culture that encourages creativity and teamwork. Enjoy competitive salaries and the chance to work on cutting-edge maritime technologies in a vibrant coastal city.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Engineer in Eastbourne
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We think you need these skills to ace 2nd Line Engineer in Eastbourne
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Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Set2Recruit.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
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How to prepare for a job interview at Set2Recruit
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
