At a Glance
- Tasks: Provide 2nd line support, troubleshoot issues, and manage client environments.
- Company: Fast-growing Managed Service Provider in Central London.
- Benefits: Competitive salary, pension scheme, gym membership, and free lunch Fridays.
- Other info: Enjoy team social events and monthly cash bonuses.
- Why this job: Join a dynamic team and make an immediate impact in IT support.
- Qualifications: 4+ years IT support experience, strong knowledge of Microsoft Azure and networking.
The predicted salary is between 42000 - 42000 £ per year.
We are a fast-growing Managed Service Provider (MSP) based in Central London, looking for a confident and capable 2nd Line Support Engineer to join our team. This role is ideal for someone with strong MSP experience who can hit the ground running, take ownership of escalations, and deliver high-quality technical support across a diverse client base.
You’ll be working alongside a highly experienced senior leadership and technical team, supporting a wide range of technologies and environments while continuing to develop your skills.
Key Responsibilities
- Provide 2nd line support for a variety of clients, resolving escalated issues efficiently
- Troubleshoot and maintain Microsoft 365 and Azure environments
- Support and manage Windows Server infrastructure
- Diagnose and resolve networking issues (routing, switching, firewalls, VPNs)
- Assist with onboarding new clients and projects where required
- Ensure high levels of customer service and communication at all times
- Work closely with 1st and 3rd line teams to resolve complex issues
- Maintain accurate documentation and update ticketing systems
Required Skills & Experience
- Minimum 4+ years’ IT support experience, ideally within an MSP environment
- Strong knowledge of Microsoft Azure and Microsoft 365 (O365)
- Networking expertise is essential (TCP/IP, DNS, DHCP, VLANs, firewalls)
- Experience with Windows Server (Active Directory, Group Policy, etc.)
- Good understanding of IT security principles (endpoint security, MFA, backups)
- Proven ability to troubleshoot and resolve issues independently
- Excellent communication and customer service skills
Desirable Skills
- Experience with RMM tools and PSA systems
- Exposure to virtualization technologies (e.g. Hyper-V, VMware)
- Previous involvement in projects or migrations
What We Offer
- Competitive salary up to £44,000
- Pension Scheme
- 24 days annual leave + bank holidays
- Fully funded training and certifications
- Gym membership
- Free Lunch Fridays
- Team social events
- Monthly KPI-based cash bonus
You’re proactive, technically strong, and comfortable working in a fast-paced MSP environment. You enjoy solving problems, supporting clients, and continuously improving your skillset. Most importantly, you’re ready to make an immediate impact.
If you’re looking to take the next step in your IT career within a supportive and ambitious MSP, we’d love to hear from you.
2nd Line Engineer in Brighton employer: Set2Recruit
Join a dynamic and expanding engineering group in Bridgwater, Somerset, where your expertise as a Senior Electrical Design Engineer will be valued and impactful. With a focus on innovation and hands-on design, you'll enjoy a collaborative work culture that encourages technical ownership and offers opportunities for professional growth. Benefit from a competitive salary, generous holiday allowance, and additional perks like free electric vehicle charging, all while contributing to exciting projects that shape the future of engineering.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Engineer in Brighton
✨Tip Number 1
Network like a pro! Attend industry meetups, tech events, or even local coffee catch-ups. You never know who might be looking for a 2nd Line Engineer just like you!
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source work that showcases your expertise in Microsoft Azure and networking. This can really make you stand out.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from proactive candidates ready to make an impact!
We think you need these skills to ace 2nd Line Engineer in Brighton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your MSP experience and any relevant technical skills, like Microsoft Azure and networking expertise, to show us you’re the right fit.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've tackled similar challenges in the past and how you can contribute to our team’s success.
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your ability to communicate effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Set2Recruit
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and networking principles. Be ready to discuss specific scenarios where you've successfully resolved issues in these areas, as this will show your hands-on experience.
✨Showcase Your Customer Service Skills
Since this role involves a lot of client interaction, prepare examples that highlight your communication skills and how you've maintained high levels of customer service in previous roles. Think about times when you turned a frustrated client into a satisfied one.
✨Prepare for Technical Questions
Expect to face technical questions or even practical tests during the interview. Brush up on troubleshooting methods for common issues related to Windows Server, firewalls, and VPNs. Practising with real-world scenarios can give you an edge.
✨Demonstrate Your Proactivity
Be ready to discuss how you've taken ownership of escalated issues in the past. Highlight any instances where you've gone above and beyond to ensure a smooth onboarding process for new clients or projects, as this shows your commitment to excellence.
