Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide advanced IT support and troubleshoot Microsoft 365 and Azure issues.
- Company: Rapidly growing Managed Service Provider with a focus on client satisfaction.
- Benefits: Competitive salary, training support, and clear career progression opportunities.
- Why this job: Join a dynamic team and enhance your IT skills while making a real impact.
- Qualifications: Strong troubleshooting abilities and excellent communication skills required.
- Other info: Opportunity to progress into 3rd line divisions in a supportive environment.
The predicted salary is between 30000 - 34000 £ per year.
A rapidly growing MSP is seeking a 2nd Line Support Engineer for their service desk in Preston. The role includes providing advanced support to clients, troubleshooting issues with Microsoft 365 and Azure, and maintaining SLA targets.
The ideal candidate will have strong troubleshooting abilities and excellent communication skills.
Competitive salary of £30,000-£34,000, with various benefits including training support and clear career progression into 3rd line divisions.
2nd Line IT Engineer (MSP) – Training & Certification employer: Set2Recruit
Contact Detail:
Set2Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Engineer (MSP) – Training & Certification
✨Tip Number 1
Network like a pro! Reach out to current employees at the MSP or join relevant online communities. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills, especially with Microsoft 365 and Azure. We want to show them we’re not just good on paper but can solve real problems too!
✨Tip Number 3
Don’t forget to showcase your communication skills! Practice explaining complex tech issues in simple terms. This will help us stand out as someone who can connect with clients effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of your progress and provide tips along the way.
We think you need these skills to ace 2nd Line IT Engineer (MSP) – Training & Certification
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365 and Azure. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. Keep it friendly and professional – we love a good personality!
Show Off Your Communication Skills: Since this role involves client interaction, make sure to demonstrate your excellent communication skills in your application. Whether it’s through your writing style or examples of past experiences, let us know you can connect with clients effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Set2Recruit
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and Azure. Be prepared to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience and problem-solving skills.
✨Show Off Your Communication Skills
Since the role requires excellent communication, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a client with a common issue, so think about how to convey your thoughts clearly and effectively.
✨Understand SLA Targets
Familiarise yourself with what SLA (Service Level Agreement) targets mean in an MSP context. Be ready to discuss how you would prioritise tasks to meet these targets while ensuring high-quality support for clients.
✨Express Your Desire for Growth
This position offers clear career progression into 3rd line divisions, so make sure to express your enthusiasm for training and certification opportunities. Share your long-term goals and how they align with the company's growth, showing that you're committed to developing your skills.
