Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st line IT support and troubleshoot client issues via phone, email, or ticketing system.
- Company: A growing MSP in Preston known for technical expertise and a collaborative culture.
- Benefits: Competitive salary, yearly bonus, training support, and a pension scheme.
- Why this job: Kickstart your IT career in a friendly environment with great progression opportunities.
- Qualifications: 1+ years of IT support experience and good communication skills.
- Other info: Join a dynamic team and learn from senior engineers while making a real impact.
The predicted salary is between 27000 - 29000 £ per year.
Location: Preston, UK (Office based)
Salary: £27,000- £29,000 DOE + Benefits
Employment Type: Full Time
All applicants must have the right to work in the UK, our client cannot provide sponsorship.
About the Company
Our client is a growing MSP based in Preston, delivering managed IT, cloud, and security services to a variety of clients. They are recognised for technical expertise, excellent client service, and a collaborative team culture.
Role Overview
We are seeking a 1st Line Support Engineer to join a busy service desk team. This is an early-career role for someone with 1+ years IT support experience, providing technical assistance to clients and escalating more complex issues to 2nd Line engineers.
Key Responsibilities
- Provide 1st line support for client IT issues via phone, email, or ticketing system.
- Troubleshoot and resolve basic issues with Microsoft 365 / Office 365, Windows PCs, laptops, and endpoint devices.
- Assist with password resets, account management, and software installations.
- Escalate more complex issues to 2nd Line engineers as appropriate.
- Maintain accurate ticket documentation and keep clients updated on progress.
- Ensure SLAs are met and provide excellent customer service.
Essential Skills & Experience
- 1+ years experience in IT support, helpdesk, or 1st line support, ideally within an MSP or managed IT environment.
- Basic knowledge of Windows desktop and server environments.
- Familiarity with Microsoft 365 / Office 365.
- Good communication and customer service skills.
- Ability to learn quickly and follow guidance from senior engineers.
Desirable Skills
- Basic understanding of networking (TCP/IP, DNS, DHCP).
- Exposure to Intune, Azure, or virtualisation (VMware / Hyper-V) is advantageous.
- Relevant IT certifications (e.g., CompTIA A+, Microsoft Fundamentals).
Benefits
- Competitive salary with a yearly performance-related bonus.
- Training and career development support.
- Pension scheme.
- Friendly and collaborative MSP environment with great progression opportunities.
1st Line Support Engineer employer: Set2Recruit
Contact Detail:
Set2Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you feel more confident. Focus on common questions for 1st Line Support roles and be ready to showcase your troubleshooting skills.
✨Tip Number 3
Tailor your approach! When applying through our website, make sure to highlight your relevant experience with Microsoft 365 and customer service. Show them why you're the perfect fit for their team!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace 1st Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT support experience and skills. We want to see how your background fits with the 1st Line Support Engineer role, so don’t be shy about showcasing your knowledge of Microsoft 365 and customer service.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team in Preston. Share specific examples of how you've tackled IT issues in the past and how you can contribute to our collaborative culture.
Show Off Your Communication Skills: As a 1st Line Support Engineer, you'll be interacting with clients regularly. Make sure your written application reflects your ability to communicate clearly and effectively. We love candidates who can convey technical information in an easy-to-understand way!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Set2Recruit
✨Know Your Tech Basics
Brush up on your knowledge of Windows desktop and server environments, as well as Microsoft 365 / Office 365. Be ready to discuss how you've used these tools in your previous roles, as this will show your familiarity and readiness for the position.
✨Show Off Your Customer Service Skills
Since this role involves a lot of client interaction, prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or helped clients feel supported.
✨Practice Troubleshooting Scenarios
Get comfortable with common IT issues that a 1st Line Support Engineer might face. Practise explaining your thought process when troubleshooting problems, as this will demonstrate your problem-solving skills during the interview.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and growth opportunities within the MSP environment. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
