At a Glance
- Tasks: Be the first point of contact for IT issues and resolve support tickets.
- Company: Join a well-established Managed IT Service Provider in Central London.
- Benefits: Enjoy hybrid working, private healthcare, and fully funded Microsoft certifications.
- Other info: Great opportunity for career growth in a dynamic team.
- Why this job: Develop your skills in a supportive environment with senior engineers guiding you.
- Qualifications: Experience with Microsoft O365 and strong communication skills required.
The predicted salary is between 30000 - 32000 £ per year.
Location: Central London
Salary: £30,000 - £32,000 (depending on experience)
Onsite: Hybrid (3 days a week in office, 2 days a week from home)
We’re working with a well-established Managed IT Service Provider, supporting a portfolio of professional clients across London. They’re looking to add a personable, client-facing 1st Line Support Engineer to their team. This is a great role for someone who enjoys variety, values face-to-face client interaction, and wants to develop within a Microsoft-centric environment supported by senior engineers from day one.
The Environment
- Microsoft-first organisation
- Managed IT Services, Security & Automation
- Strong emphasis on customer experience
- You’ll be partnered with a senior engineer from the outset for support and progression
Key Responsibilities:
- First point of contact for customer IT issues
- Logging, triaging and resolving 1st line support tickets
- Basic troubleshooting across Microsoft technologies
- Occasional client site visits to resolve issues in person (hybrid role requiring 3 days a week on client visits or in office and 2 days a week working from home).
Technical Requirements
- Strong experience with Microsoft O365
- Azure fundamentals
- Active Directory
- Windows 11
- Experience working in an MSP environment.
What We’re Looking For
- Clear communication skills and good diction
- Confident, personable and professional with clients
- Comfortable attending customer sites when required
- Someone who can “hold their own” in client-facing situations
- A genuine interest in developing technical and customer-facing skills
Desirable (not essential):
- Exposure to Networking or Security
Benefits:
- Hybrid working (office / client sites approx. 3 days, home 2 days)
- Private healthcare
- Fully funded Microsoft certifications
- Annual leave 21 days rising to 25 days + bank holidays
- Supportive, collaborative team environment
1st Line It Support employer: Set2Recruit
Join a well-established Managed IT Service Provider in Central London, where you will thrive in a supportive and collaborative team environment. With a strong emphasis on customer experience and opportunities for professional growth through fully funded Microsoft certifications, this role offers a unique blend of face-to-face client interaction and hybrid working flexibility. Enjoy a competitive salary, private healthcare, and an annual leave package that rewards your commitment as you develop your technical and customer-facing skills.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line It Support
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is client-facing, being able to articulate your thoughts clearly is key. Try role-playing common support scenarios with a friend to build your confidence.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and potentially a referral, which can really boost your chances.
✨Tip Number 4
Apply through our website! We want to see your application directly, and it shows you're keen. Plus, it’s a great way to ensure your CV lands in the right hands for this exciting 1st Line Support role.
We think you need these skills to ace 1st Line It Support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft technologies and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your 1st Line Support experience!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Share why you’re excited about this role and how you can contribute to our team. We love seeing genuine enthusiasm and a bit of personality in your application.
Showcase Your Communication Skills:Since this role involves client interaction, it’s crucial to demonstrate your clear communication skills. Use straightforward language and keep it professional but friendly – we want to see that you can 'hold your own' in client-facing situations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Set2Recruit
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft O365, Azure fundamentals, and Active Directory. Be ready to discuss how you've used these technologies in past roles or projects, as this will show your familiarity and confidence with the tools they'll expect you to use.
✨Practice Your Communication Skills
Since this role is client-facing, practice clear and concise communication. You might want to role-play common support scenarios with a friend to ensure you can explain technical issues in a way that’s easy for clients to understand.
✨Show Your Personable Side
This company values a personable approach, so be yourself! Share examples of how you've built rapport with clients in the past. Highlighting your ability to connect with people will set you apart from other candidates.
✨Prepare Questions for Them
Have a few thoughtful questions ready about the team dynamics, training opportunities, or the types of clients you'll be working with. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
