At a Glance
- Tasks: Own the live experience for 400+ restaurant partners and solve real-time issues.
- Company: Join one of the fastest-growing tech companies in the UK, redefining food delivery.
- Benefits: Enjoy competitive pay, share options, hybrid work, and a fun, dog-friendly office.
- Other info: Flexible hours, great career growth, and a supportive team culture.
- Why this job: Make a real impact from day one in a fast-paced, innovative environment.
- Qualifications: Degree from a top university and a passion for problem-solving.
The predicted salary is between 32000 - 35000 £ per year.
Reporting to the Live Operations Lead, this role offers a salary of £32-35k base plus bonus and share options. Working days are mainly Monday to Friday, with flexibility needed for occasional weekend shifts. The position is hybrid, based in London (Victoria Station) with 1 or 2 days remote work per week.
Sessions is building the operating model for the future of restaurants, giving consumers instant access to the brands they love. Founded in 2020, Sessions has grown significantly, processing over 5 million orders and reaching 60% of the UK population.
ABOUT THE ROLE:
You will own the live experience of our 400+ restaurant partners. This is a junior role with significant ownership, ideal for a recent graduate or someone early in their career. You will be on the front line with partners, identifying system failures and building tools, automations, and processes to fix them permanently. The role sits inside the Product & Tech team, and you are expected to bring a product mindset from day one.
RESPONSIBILITIES:
- Run the front line for our restaurant partners, owning queries end-to-end.
- Own outbound communications to partners to support internal teams.
- Build an excellent customer experience by capturing user pain and making it disappear.
- Manage onboarding end-to-end, supporting Sales and Culinary teams on new partner launches.
- Work closely with technical teams to resolve issues and design improvements.
- Support the team lead on cross-functional projects and streamline operational processes.
REQUIREMENTS:
- Degree from a top university or equivalent, 2:1 or higher.
- An owner's mentality with a strong work ethic.
- Ambitious and willing to join a fast-paced, high-growth company.
- A quick learner interested in understanding multiple areas of the business.
- Charismatic and energetic with a passion for food.
- Expert level of English language.
- Right to work in the UK.
- Experience within the hospitality industry is preferable but not required.
BENEFITS & PERKS:
- Share options and payday on demand.
- Hybrid working with up to 2 days remote work per week.
- 25 days holiday plus bank holidays and birthday off.
- Healthcare benefits and employee assistance programme.
- Monthly socials and a dog-friendly office.
- Apple Mac laptop and iPhone provided.
- Opportunities for progression and development.
Sessions is a living wage and equal opportunity employer, reviewing all applicants anonymously.
Graduate Operations Executive Tech Team · Head Office, Victoria - London · employer: Sessionsmarket
Sessionsmarket is an exceptional employer, offering a dynamic work culture that thrives on innovation and collaboration. With a strong focus on employee growth, we provide ample opportunities for professional development and career advancement within the fast-paced QSR sector. Located in the vibrant UK market, our team enjoys a supportive environment that values creativity and efficiency, making it a rewarding place to contribute to the success of over 20 brands.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Operations Executive Tech Team · Head Office, Victoria - London ·
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sessionsmarket. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sessionsmarket before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Graduate Operations Executive Tech Team · Head Office, Victoria - London ·
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sessionsmarket:Your cover letter is your chance to shine! Tell us why you want to work at Sessionsmarket specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sessionsmarket!
How to prepare for a job interview at Sessionsmarket
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
