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For Companies At a Glance
- Tasks: Manage client relationships and ensure their needs are met through proactive communication.
- Company: Join a fast-growing tech company revolutionising the restaurant industry.
- Benefits: Enjoy competitive salary, bonuses, share options, and flexible remote work.
- Why this job: Be part of an innovative team making a real impact in the food delivery space.
- Qualifications: Degree from a top university and excellent communication skills required.
- Other info: Dynamic environment with great career progression and a fun, collaborative culture.
The predicted salary is between 28000 - 36000 £ per year.
Overview
Operations Executive (Partner Success) £32,000+ Bonus + Share Options London Based (Victoria Station) with Remote working available 2 days per week.
About Sessions
Sessions is building the operating model for the future of restaurants, giving consumers instant access to the brands they love, wherever they live. The Sessions distribution engine runs through 400+ delivery kitchens and 16 high street restaurants across the UK. Founded in 2020 and led by ex-Deliveroo MD Dan Warne, Sessions has grown 7x in three years. Our platform has processed over 5 million orders and reaches 60% of the UK population. Our team brings experience from Deliveroo, Amazon, BrewDog, and Gousto. We scale brands at a pace that redefines what’s possible in food.
Culture - Thrive in fast-paced environments. We are Agile, Ambitious, Fun, Data-Driven, and Proactive.
About the Role
As part of our Operations Team, you will be the primary point of contact for a portfolio of clients, ensuring their needs are met through proactive communication and problem-solving. This role involves managing client relationships primarily over the phone, addressing inquiries, resolving issues, and providing expert guidance. You will use our data systems to evaluate the success of the hosts and hold them accountable for improving their scores and compliance. You will work closely with the Sales team and the field-based Trainers. Strong communication skills, a customer-first mindset, and the ability to thrive in a fast-paced environment are essential.
What will you do?
- Customer Communication: The Operations team serves as the escalated point of contact for clients, addressing inquiries, resolving issues, and ensuring client satisfaction.
- Team Collaboration: Work closely with internal teams, including sales, marketing, and product to ensure client needs are met and exceeded.
- Forecasting and Reporting: Provide regular reports and updates on account performance and revenue forecasts to senior management using our systems.
- Administration: Provide administrative support for the 'UK Core' team in many forms.
- Technology: Use various systems including our own Platform - Serve, Monday.com, Looker to name a few.
- Host Induction & Performance: Hold introduction meetings with partners as well as monitor their compliance, performance and offboarding.
- Account Management: Once settled in, you will develop towards direct account management.
Requirements
- Degree from a top university
- Excellent customer-facing and communication skills, both written and verbal.
- Proficiency in software and other relevant tools.
- Experience working with data systems such as Looker or equivalent is preferred.
- Strong organisational and time-management skills.
- Resilient and loyal
- Expert level of English language
- Right to work in the UK
Does this sound like you?
- Excellent problem-solving and analytical skills
- Street hustler with lots of tenacity, capable of ‘getting stuck in’ and delivering results in a start-up environment
- Enjoys a fast paced ever changing environment
- Excited to collaborate and tackle problems outside of one's comfort zone
- Well-rounded and willing to flex to take ownership where necessary beyond core responsibilities
- Tenacious and assertive
- Enthusiastic and natural problem solver
- Enjoys working with people (facilitating and collaborating)
- Excited by the end game and motivated by building an enormous enterprise
- Resilient and loyal
- Charismatic and energetic with a passion for food
Benefits & Perks
- Financial: Bonus Scheme - Paid out every 6 months, Share Options - Receive an amount of share options for Sessions Market Ltd, Pay day on demand - Access to pay whenever needed, Expense card - Company Card, Finance Platform - Access to Mintago, Financial Wellbeing Platform
- Social, Mental & Physical Wellbeing: Hybrid Working - up to 2 days working remotely per week, Holidays - 25 days + bank holidays + Birthday Off, Healthcare - Healthcare CashPlan scheme, Employee Assistance Programme - Support for mental health and legal services, Socials - Monthly socials, Dog Friendly - We love our fluffy pals, they’re welcome in the office!, Wear what you like - No suits and ties please.
- Technology Perks: Laptop - Apple Mac, Phone - Apple iPhone and company sim provided
- Progression & Development: High Growth Start Up - This is a great chance to be part of a growing company with plenty of progression opportunities, Management & Leadership Programme - Sessions runs a Management & Leadership Programme, Be Inspired - Learn from a team that’s scaled some of the UK’s biggest consumer companies, Membership & Qualifications - Sessions have helped support a number of our employees by providing funds for work-based qualifications and memberships.
Sessions are a living wage and equal opportunity employer. The employer conducts anonymised reviews where only work experience and education are available for the hiring manager to view; all applicants will be considered without regard to ethnicity, religion, sexual orientation, gender, family or parental status, national origin, veteran, neurodiversity status or disability status.
Graduate Operations Executive Delivery Kitchens · Head Office · in City of Westminster employer: Sessionsmarket
Contact Detail:
Sessionsmarket Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Operations Executive Delivery Kitchens · Head Office · in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Sessions or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Sessions, their culture, and recent news. Show them you’re not just another candidate but someone who’s genuinely excited about what they do.
✨Tip Number 3
Practice your communication skills. Since this role is all about client interaction, being able to articulate your thoughts clearly and confidently will set you apart. Try mock interviews with friends or use online resources.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Sessions.
We think you need these skills to ace Graduate Operations Executive Delivery Kitchens · Head Office · in City of Westminster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Executive role. Highlight your relevant experience and skills that match what we're looking for, like strong communication and problem-solving abilities.
Show Your Passion: Let your enthusiasm for the food industry and our mission shine through in your application. We love candidates who are excited about building something great and can convey that energy in their writing.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate applicants who can communicate effectively, just like we do with our clients.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Sessionsmarket
✨Know the Company Inside Out
Before your interview, make sure you research Sessions thoroughly. Understand their business model, recent achievements, and the culture they promote. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Show Off Your Communication Skills
As a Graduate Operations Executive, strong communication is key. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your delivery and ensure you can handle client interactions smoothly.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've tackled challenges in the past. Sessions values tenacity and problem-solving skills, so think of specific situations where you’ve successfully resolved issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready to Collaborate
Since teamwork is crucial at Sessions, be prepared to discuss your experiences working in teams. Highlight instances where you’ve collaborated with others to achieve a common goal, and express your enthusiasm for working closely with various departments like sales and marketing.
