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For Companies At a Glance
- Tasks: Manage client relationships, solve problems, and ensure satisfaction in a fast-paced environment.
- Company: Join a rapidly growing company transforming the restaurant industry with innovative solutions.
- Benefits: Competitive salary, bonus, share options, and flexible remote work.
- Why this job: Be part of a dynamic team making a real impact in the food delivery sector.
- Qualifications: Strong communication skills and a customer-first mindset are essential.
- Other info: Enjoy a fun, ambitious culture with excellent career growth opportunities.
The predicted salary is between 28000 - 36000 £ per year.
£32,000 + Bonus + Share Options
London Based (Victoria Station) with Remote working available 2 days per week.
Who we are
- #31 - Fastest Growing UK Company (Sunday Times)
- #77 - Fastest Growing Europe Company (Sifted)
Sessions is building the operating model for the future of restaurants, giving consumers instant access to the brands they love, wherever they live. The Sessions distribution engine runs through 400+ delivery kitchens and 16 high street restaurants across the UK. Founded in 2020 and led by ex-Deliveroo MD Dan Warne, Sessions has grown 7x in three years. Our platform has processed over 5 million orders and reaches 60% of the UK population. Our team brings experience from Deliveroo, Amazon, BrewDog, and Gousto. We scale brands at a pace that redefines what’s possible in food. Examples include Miko’s Gyros, which went from launch to 100+ live sites in under two months and SoBe Burger, which is live in over 200 delivery locations and has opened 15 physical high street stores.
We are:
- Agile - Thrive in fast-pace. We sprint, adapt, and learn.
- Ambitious - Contribute to something big. Watch your career grow bigger.
- Fun - High performance, high fives. Join a team you’ll love.
- Data-Driven - Turn insights into action. We lead with evidence.
- Initiative - Anticipate problems. Drive the solution.
About the role
As part of our Operations Team, you will be the primary point of contact for a portfolio of clients, ensuring their needs are met through proactive communication and problem-solving. This position involves managing client relationships primarily over the phone, addressing inquiries, resolving issues, and providing expert guidance. You’ll use our data systems to evaluate the success of the hosts and hold them accountable for improving their scores and compliance. You’ll work closely with the Sales team and the field-based Trainers. Strong communication skills, a customer-first mindset, and the ability to thrive in a fast-paced environment are essential for success in this role.
What will you do?
- Customer Communication: The Operations team serves as the escalated point of contact for clients, addressing inquiries, resolving issues, and ensuring client satisfaction. This includes both the internal Sessions’ team and the external client success support team. A 'first line' support team manage more standard frequently asked questions vs the Operations Executives.
- Team Collaboration: Work closely with internal teams, including sales, marketing, and product to ensure client needs are met and exceeded. This is a large part of the role, applicants must enjoy collaborative working.
- Forecasting and Reporting: Provide regular reports and updates on...
Graduate Operations Executive in London employer: Sessions
Contact Detail:
Sessions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Operations Executive in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Sessions or similar companies. A friendly chat can lead to insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Sessions is all about agility and fun, so think of examples from your past that show you thrive in fast-paced environments and enjoy teamwork.
✨Tip Number 3
Show off your problem-solving skills during interviews! Think of times when you’ve turned challenges into opportunities, as this aligns perfectly with what Sessions is looking for in an Operations Executive.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Sessions team.
We think you need these skills to ace Graduate Operations Executive in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about joining our team and contributing to something big in the food industry.
Tailor Your CV: Make sure to customise your CV for the Graduate Operations Executive position. Highlight relevant experiences and skills that align with our fast-paced, data-driven environment. We love seeing how you can bring value to our team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for strong communication skills!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our awesome team!
How to prepare for a job interview at Sessions
✨Know the Company Inside Out
Before your interview, make sure you research Sessions thoroughly. Understand their business model, recent achievements, and the role they play in the restaurant industry. This will not only impress your interviewers but also help you tailor your answers to align with their values and goals.
✨Showcase Your Communication Skills
As a Graduate Operations Executive, strong communication is key. Prepare examples of how you've effectively communicated in past roles or projects. Think about times when you resolved issues or collaborated with others, as these stories will highlight your customer-first mindset.
✨Demonstrate Your Problem-Solving Ability
Be ready to discuss specific challenges you've faced and how you tackled them. Sessions values initiative and the ability to anticipate problems, so think of scenarios where you identified an issue before it escalated and what steps you took to resolve it.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you assess if Sessions is the right fit for you.
