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- Tasks: Manage client relationships and ensure their needs are met through proactive communication.
- Company: Join Sessions, a fast-growing food tech company with a mission for originality.
- Benefits: Enjoy hybrid working, competitive pay, bonuses, and a fun, dog-friendly office.
- Why this job: Be part of an innovative team shaping the future of food brands in the UK.
- Qualifications: Degree from a top university and excellent communication skills required.
- Other info: Great career progression opportunities and work with industry legends.
The predicted salary is between 28800 - 43200 £ per year.
This range is provided by Sessions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
OPERATIONS/PARTNER SUCCESS EXECUTIVE
🚊 London Based (Victoria Station) with Remote working available 2 days per week.
WHO ARE WE?
At Sessions, we’re on a mission to bring non-stop originality to every table.
Since launching in 2020, we’ve created and scaled 10 food brands, partnered with 300+ kitchens, and delivered over 3 million orders. Now, we’re taking things further—expanding into franchising, new markets and using our own tech to bring bold, creative food to high streets across the UK.
Our portfolio is as diverse as it is exciting: from cult favourites like SoBe Burger and Little Bao Boy, to internationally acclaimed brands like Ivan Ramen, and even collaborations with Netflix to serve up menus inspired by Squid Game and Stranger Things.
We’re a team led by former leaders from Deliveroo, BrewDog and Soho House, and backed by industry‑leading investors Imbiba and Guinness Ventures. Together, we’re building the next generation of food brands—fast, fresh, and full of flavour.
ABOUT THE ROLE
As part of our Operations Team, you will be the primary point of contact for a portfolio of clients, ensuring their needs are met through proactive communication and problem‑solving. This position involves managing client relationships primarily over the phone, addressing inquiries, resolving issues, and providing expert guidance.
You’ll use our data systems to evaluate the success of the hosts and hold them accountable for improving their scores and compliance.
You’ll work closely with the Sales team and the field based Trainers. Strong communication skills, a customer‑first mindset, and the ability to thrive in a fast‑paced environment are essential for success in this role.
WHAT WILL YOU DO?
- Customer Communication: The Operations team serves as the escalated point of contact for clients, addressing inquiries, resolving issues, and ensuring client satisfaction. This includes both the internal Sessions’ team and the external client success support team. A \’first line\’ support team manage more standard frequently asked questions vs the Operations Executives.
- Team Collaboration: Work closely with internal teams, including sales, marketing, and product to ensure client needs are met and exceeded. This is a large part of the role, applicants must enjoy collaborative working.
- Forecasting and Reporting: Provide regular reports and updates on account performance and revenue forecasts to senior management using our systems.
- Administration: Provide administrative support for the \’UK Core\’ team in many forms.
- Technology – Use various systems including our own Platform – Serve, Monday.com, Looker to name a few
- Host Induction & Performance: You will hold introduction meetings with partners as well as monitor their compliance, performance and off boarding.
- Account Management: Once you are settled in, you will develop towards direct account management.
REQUIREMENTS
- Degree from a top university
- Excellent customer‑facing and communication skills, both written and verbal.
- Proficiency in software and other relevant tools.
- Experience working with data systems such as Looker or equivalent is preferred.
- Strong organisational and time‑management skills.
- Resilient and loyal
- Expert level of English language
- Right to work in the UK
BENEFITS
Financial Wellbeing
💰 Bonus Scheme – All Sessions headquarters employees are given OKRs, understand exactly what is expected of you to reach your 6 month bonus.
🤑 Share Options – Receive an amount of share options for Sessions upon passing probation
💸 Pay day on demand – Choose a payday that suits you best, with the ability to transfer salary for days already worked whenever you like.
💳 Expense card – Don\’t find yourself short whilst waiting for expenses to be paid, the majority of our headquarters staff will be given their own Soldo company card.
🏠 Finance Platform – Access to \’Mintago\’, Financial Wellbeing Platform giving access to free financial advice, pension hunter, discounts portal and a range of salary sacrifice schemes
Social, Mental & Physical Wellbeing
🏘 Hybrid Working – We offer the option for work from home days for most head office roles.
🏖 Holidays – We offer 25 days holiday + bank holidays, celebrate different bank holidays? fine by us! Let us know and we\’ll distribute them as suits you best
👨 ⚕️ Healthcare – Sessions operate a Healthcare Cash Plan scheme that covers medical, optical and dental expenses
😇 Volunteering Day – Take a day at full pay to support one of our partner charities
🚨 Employee Assistance Programme – Support for mental health and legal services for you and your direct family.
🥳 Socials – Sessions run optional monthly social activities, everything from drinks on us, theatre trips, karaoke, art classes, team lunches and even events such as Halloween movie nights!
🐶 Dog Friendly – We love our fluffy pals, they\’re welcome in the office!
👘 Wear what you like – No suits and ties please, that\’s so 18th century….
💻 Laptop – Apple Mac or Windows Laptop? Your choice! and most of us don\’t judge…
📱 Phone – Apple iPhone and company sim provided where necessary for the role
📺 Additional – Need another screen? Keyboard? Footstool? Our office manager can provide you with an ergonomics assessment to prevent workplace injuries.
Progression & Development
📈 High Growth Start Up– This is a great chance to be part of a growing company with plenty of progression opportunities and examples of where our people have progressed as fast as we have
🚀 Management & Leadership Programme – Sessions runs a Management & Leadership Programme covering a range of topics and classes
🪄 Be Inspired – Work with industry legends such as the Ex MD of Deliveroo, ex CFO Soho House and ex Global Growth Director of Brewdog.
✏️ Membership & Qualifications – Sessions have helped support a number of our employees by providing funds for work‑based qualifications and memberships to relevant associations such as AAT and CIPD.
Sessions are a living wage and equal opportunity employer.
All applicants are reviewed \’anonymously\’ where only work experience and education will be available for the hiring manager to view – all applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender, family or parental status, national origin, veteran, neurodiversity status or disability status.
Seniority level
- Not Applicable
Employment type
- Full-time
Job function
- Management and Manufacturing
Industries
- Technology, Information and Internet
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Graduate Operations Executive employer: Sessions Market Limited
Contact Detail:
Sessions Market Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Operations Executive
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with alumni from your university. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially since Sessions is all about creativity and originality. Tailor your answers to show how you fit into their vision.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Graduate Operations Executive
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and don’t be afraid to share a bit about your passions and interests.
Tailor Your Application: Make sure to customise your application for the Graduate Operations Executive role. Highlight relevant experiences and skills that match what we’re looking for, especially in customer communication and teamwork.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant, and make sure to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Sessions Market Limited
✨Know the Company Inside Out
Before your interview, take some time to research Sessions thoroughly. Understand their mission, values, and the brands they operate. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Graduate Operations Executive, strong communication is key. Prepare examples of how you've successfully communicated with clients or resolved issues in the past. Practise articulating your thoughts clearly and confidently during the interview.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've tackled challenges or improved processes. Be ready to discuss these examples, as the role involves proactive problem-solving and client management. Highlight your ability to think on your feet!
✨Ask Insightful Questions
Prepare thoughtful questions about the role, team dynamics, and company culture. This shows that you're engaged and serious about the position. It’s also a great way to determine if Sessions is the right fit for you!