Sesame Bankhall Group is seeking a skilled Complaints Investigator to manage complex FCA complaints, PBRs and UA cases. You will lead investigations, analyse evidence, prepare clear reports and liaise with stakeholders including The Financial Ombudsman Service where required.
The role requires thorough understanding of FCA rules, experience in quality checking regulated complaints, and the ability to deliver accurate management information and improvements to processes while meeting deadlines.
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Senior Complaints Investigator – FCA & FOS employer: Sesame Bankhall Group
As a Regulatory Assurance Consultant at SBG, you will join a dynamic team dedicated to maintaining high-quality compliance standards in the financial services sector. Our supportive work culture fosters continuous learning and professional growth, with opportunities for training and development tailored to your career aspirations. Located in a vibrant area, we offer a collaborative environment where your contributions directly impact our commitment to delivering excellent customer outcomes.
