At a Glance
- Tasks: Support daily operations in music distribution and client support.
- Company: Join AudioSalad, a fast-growing music tech company in London.
- Benefits: Hybrid work model, professional growth opportunities, and a vibrant team culture.
- Other info: Exciting chance to learn and grow in a dynamic environment.
- Why this job: Be part of the music industry and help deliver high-quality content.
- Qualifications: 1-3 years in music distribution or customer support preferred.
The predicted salary is between 36000 - 44000 £ per year.
Audio Salad is seeking a Customer Success Coordinator to support day-to-day operational workflows across digital distribution, DSP operations, customer support, rights management, and catalog onboarding.
This role will work closely with clients, DSP partners, and internal teams to help ensure high-quality content delivery, metadata accuracy, operational efficiency, and strong client support across Audio Salad’s growing distribution and supply chain business.
This position is ideal for someone who is highly organized, detail-oriented, operationally minded, and excited to grow within a fast-paced music technology and digital distribution environment.
What You Will Be Doing
- Support day-to-day operational workflows across DSP delivery, metadata quality control, rights management, client onboarding, and catalog migrations.
- Handle inbound client support requests related to distribution, content delivery, platform issues, and operational troubleshooting.
- Review and troubleshoot metadata issues, delivery errors, ownership conflicts, and DSP platform rejections.
- Assist with client onboarding and catalog migration projects from external distribution partners.
- Monitor operational queues, support inboxes, and workflow backlogs to help ensure timely issue resolution and SLA adherence.
- Maintain internal SOPs, workflow documentation, and operational tracking systems.
- Coordinate with internal teams on high-priority operational issues and client escalations.
- Assist with platform compliance reviews, catalog audits, and quality control initiatives.
What Makes You Qualified
- 1–3 years of related professional experience in music distribution, digital operations, content operations, customer support, or rights management preferred.
- Familiarity with digital music distribution workflows, DSP ecosystems, metadata standards, and digital supply chain operations preferred.
- Strong organizational skills with exceptional attention to detail and the ability to effectively prioritize work in a fast-paced environment.
- Comfort working with spreadsheets, operational systems, support platforms, and large content catalogs.
- Strong written and verbal communication skills with a client-service mindset.
- Ability to troubleshoot operational issues independently and escalate appropriately when needed.
- Self-motivated, collaborative, and eager to learn within a growing and evolving business function.
- Professional proficiency in Spanish preferred.
This is a hybrid role that will require you to commute to our London office a minimum of three days a week.
Customer Success Coordinator- AudioSalad (London) employer: SESAC Rights Management
Audio Network is an exceptional employer that fosters a vibrant culture of creativity and collaboration, allowing Video Producers to thrive in a dynamic environment. With opportunities to work alongside world-class artists and a commitment to employee growth, you will have the chance to shape compelling visual narratives while enjoying a competitive salary, hybrid working options, and a range of benefits that support your well-being. Join us in London to be part of a globally recognised music company where your unique contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Coordinator- AudioSalad (London)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SESAC Rights Management. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SESAC Rights Management before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Coordinator- AudioSalad (London)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SESAC Rights Management:Your cover letter is your chance to shine! Tell us why you want to work at SESAC Rights Management specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SESAC Rights Management!
How to prepare for a job interview at SESAC Rights Management
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
