Powered by Water, Driven by Purpose SES Water has a rich history of serving communities in the South East of England. Water plays an important role in our lives, which is why we're committed to supplying our customers with access to 160 million litres of safe, reliable, clean water every day. We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we're working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife. Whether you're starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career. Ready to make a splash? Join our team today. Customer Service Advisor £29,241.71 | Redhill Are you looking for a rewarding customer service role where no two days are the same? As part of our exciting programme to bring our contact centre operations back to the UK, SES Water is looking for enthusiastic, customer-focused individuals to join our team as Customer Service Advisors . You will work on a shift basis between 8:00am and 6:00pm At SES Water, we are proud to deliver high-quality drinking water and exceptional customer service to communities across the South East of England. With a strong heritage and a focus on innovation, sustainability, and environmental responsibility, we are committed to meeting the changing needs of our customers while safeguarding this essential resource for future generations. What We Offer At SES Water, we recognise that our people are our greatest asset. That's why we offer a comprehensive benefits package designed to support your financial wellbeing, health, and work-life balance. The Opportunity As a Customer Service Advisor , you will play a vital role in representing SES Water and delivering an outstanding customer experience. Reporting to a Team Supervisor and Manager, you will be responsible for resolving customer queries, providing expert support, and ensuring every interaction reflects our values of Service, Integrity, Collaboration, Commitment, Compassion, and Innovation . Key Responsibilities Resolve customer enquiries efficiently and professionally. Collaborate with colleagues across the organisation to ensure the best outcomes for customers. Deliver excellent service across multiple communication channels, including telephone, email, and live chat. Provide accurate information and tailored advice to customers. Build positive customer relationships and promote high levels of satisfaction. Identify and support vulnerable customers, including those experiencing financial hardship. Look for opportunities to exceed customer expectations and improve service delivery. Share ideas and best practices to support continuous improvement. Participate in ongoing training, coaching, and quality assurance activities. Embrace and champion business change initiatives. This is a busy, office-based contact centre role where you will thrive in a collaborative and fast-paced environment. What We're Looking For Skills
Customer Service Advisor in Surrey employer: SES Water
SES Water is an exceptional employer, dedicated to providing a supportive and inclusive work environment where employees can thrive. With a strong focus on professional development, competitive salaries, and comprehensive benefits, including healthcare and generous annual leave, we empower our team members to make a meaningful impact on public health through safe drinking water. Join us in our mission to create a greener future while enjoying the opportunity to grow your career in the vibrant South East of England.
