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- Tasks: Join us as a Planning Administrator, coordinating repair and maintenance activities to keep our water supply running smoothly.
- Company: SES Water is a leading company using smart tech to provide reliable water to over 730,000 customers.
- Benefits: Enjoy a competitive salary, generous leave, health care perks, and a supportive work environment.
- Why this job: Be part of a collaborative team making a real impact in the community while developing your planning skills.
- Qualifications: Previous experience in customer service and planning/scheduling roles is essential; strong communication skills are a must.
- Other info: This is a 12-month fixed-term contract with opportunities for personal and professional growth.
The predicted salary is between 19500 - 26500 £ per year.
Planning Hub Planner (12 month FTC) About Us: SES Water are at the forefront of our industry with our smart technology rolled out across our entire network, helping us to identify and respond to leaks at speed. We are proud of our company and the work we carry out, providing a safe and reliable water supply to over 730,000 customers. We are committed to the communities we work in and are proud to hold two Biodiversity Awards and support our local communities by offering all colleagues the opportunity to Give A Day to a local charity or good cause. We have an inclusive environment and embrace our differences, recognising that we can only maintain our innovative approach by drawing on all our experiences. We encourage collaboration across teams and embrace new ideas and ways of working. The Role: Working on 12 month contract and providing planning and scheduling services to the SES Water repair and maintenance function, you will work collaboratively with other departments, our direct field teams and our third-party contractors to assist in the resolution of all operational and customer issues. You make decisions, prioritise your own workload and collaborate with teams across the business to schedule repair and maintenance activities with minimal disruption to our customers. You will be the expert in your area and provide specialist support to Network Customer Service Advisors regarding repair and maintenance works and re-instatement works. You will work as part of a small team within the wider operational team to: Plan and schedule repair and maintenance works Support functions across the business in resolving their queries Respond to customer enquiries relating to Repair and Maintenance function Coordinate and communicate with internal service providers and contracted service providers to deliver repair and maintenance works Support the operational business in the event of any incident that impacts on customer water supplies, communicating with and advising customers to keep them informed Work with the Customer Relations team to support with the resolution of customer complaints About You: You will already be experienced in dealing with customers over the telephone and have worked within a planning and scheduling role previously. You can communicate clearly and effectively both verbally and in written communications and should be able to build rapport with customers and colleagues alike. You are confident in re-prioritising your own workload and making effective decisions within set processes Calm under pressure, you can react to changing business and customer and customer requirements What We Offer: SES Water value our employees wellbeing and have created a package to care for both your financial and personal wellbeing: For your Financial Wellbeing: Salary of up to £26500 Employer contribution up to 10% on our Group Personal Pension Plan Life assurance Company bonus scheme Salary Finance: Financial education, loans and savings On site garage with service discount For your Personal Wellbeing: 25 days annual leave which will increase to 27 days with length of service Health care Cash back scheme and Surgical Choices Aqualibrium – On site Mental Health First-Aiders and free annual health checks Confidential crisis support, counselling and legal advice One day paid volunteering a year JBRP1_UKTJ
SES Water | Planning Administrator employer: SES Water
Contact Detail:
SES Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SES Water | Planning Administrator
✨Tip Number 1
Familiarize yourself with SES Water's smart technology and how it impacts planning and scheduling. Understanding the tools and systems we use will give you an edge in discussions during the interview.
✨Tip Number 2
Highlight your experience in customer service and planning roles. Be ready to share specific examples of how you've effectively managed workloads and resolved customer issues in the past.
✨Tip Number 3
Demonstrate your ability to work collaboratively by preparing examples of successful teamwork. SES Water values collaboration, so showing that you can work well with others will be crucial.
✨Tip Number 4
Prepare to discuss how you handle pressure and adapt to changing situations. Being calm under pressure is essential for this role, so think of scenarios where you've successfully navigated challenges.
We think you need these skills to ace SES Water | Planning Administrator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Planning Administrator position at SES Water. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in planning and scheduling roles, especially any customer service experience. Use specific examples that demonstrate your ability to manage workloads and communicate effectively.
Showcase Your Communication Skills: Since the role requires clear communication with customers and colleagues, provide examples in your application that showcase your verbal and written communication skills. Mention any relevant experiences where you successfully resolved customer queries.
Tailor Your Cover Letter: Write a personalized cover letter that reflects your understanding of SES Water's values and commitment to the community. Explain why you are passionate about the role and how your skills align with their mission.
How to prepare for a job interview at SES Water
✨Show Your Customer Service Skills
Since the role involves dealing with customers over the phone, be prepared to share examples of how you've successfully handled customer inquiries or complaints in the past. Highlight your ability to build rapport and communicate effectively.
✨Demonstrate Planning and Scheduling Experience
Make sure to discuss your previous experience in planning and scheduling roles. Be specific about the tools and methods you used to prioritize workloads and manage tasks efficiently.
✨Stay Calm Under Pressure
The job requires reacting to changing business and customer needs. Prepare to discuss situations where you had to remain calm and make quick decisions under pressure, showcasing your problem-solving skills.
✨Emphasize Collaboration and Teamwork
SES Water values collaboration across teams. Share examples of how you've worked with different departments or teams to achieve common goals, and express your enthusiasm for working in a team-oriented environment.
