Performance Improvement Manager in Redhill

\u003cfigure data-alignment=\"center\" class=\"relative\" no-style=\"width:fit-content;margin-left:auto;margin-right:auto;\"\u003e\u003cimg src=\" alt=\"SES_Water_FINAL (002).png\" title=\"\" width=\"153\" height=\"72\" data-alignment=\"center\" no-style=\"width:153px;max-width:153px;height:72px;\"\u003e\u003c/figure\u003e\u003cp\u003e\u003cstrong\u003ePowered by Water, Driven by Purpose\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eSES Water has a rich history of serving communities in the South East of England. Water plays an important role in our lives, which is why we're committed to supplying our customers with access to 160 million litres of safe, reliable, clean water every day.\u003c/p\u003e\u003cp\u003eWe're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we're working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.\u003c/p\u003e\u003cp\u003eWhether you're starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.\u003c/p\u003e\u003cp\u003eReady to make a splash? \u003cstrong\u003eJoin our team today.\u003c/strong\u003e\u003c/p\u003e\u003chr\u003e\u003ch3\u003eAbout the Role\u003c/h3\u003e\u003cp\u003eAs Performance Improvement Manager, you will play a pivotal role in driving operational excellence across SES Water's Production function. Reporting to the Head of Production, you will lead business improvement initiatives, strengthen governance and performance management processes, and provide specialist support that enables the Production team to deliver safe, reliable, efficient and continuously improving operations.\u003c/p\u003e\u003cp\u003eWorking closely with Production Managers, Maintenance, Finance, Water Quality, Asset Management and Capital Delivery teams, you will identify opportunities to improve productivity, planning, financial control, project delivery and performance reporting. As a trusted partner to the Head of Production, you will ensure departmental priorities are coordinated, tracked and delivered, helping to create a culture of accountability, collaboration and continuous improvement.\u003c/p\u003e\u003ch3\u003eWhat You'll Be Doing\u003c/h3\u003e\u003cul\u003e\u003cli\u003e\u003cp\u003eLead business process improvement activity across the Production function.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eDevelop and maintain performance dashboards, KPIs and management reporting.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eCoordinate and manage departmental action plans, ensuring actions are progressed and delivered.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eSupport Production Managers to improve productivity, planning, governance and operational performance.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eDrive improvements in the interface between Production and Maintenance teams.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eIdentify and deliver opportunities for cost control, efficiency improvements and financial performance.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eLead and support operational improvement projects and change initiatives.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eFacilitate governance forums, performance reviews and leadership routines.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eUse performance data and trend analysis to provide insight, challenge and recommendations.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eWork collaboratively with internal stakeholders to deliver business-wide improvement objectives.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eSupport compliance with health, safety, environmental and quality standards across the business.\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003ch3\u003eWhat We're Looking For\u003c/h3\u003e\u003ch4\u003eEssential Experience\u003c/h4\u003e\u003cul\u003e\u003cli\u003e\u003cp\u003eSignificant experience in operational performance improvement, business process improvement, project delivery or operational management support.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eExperience using performance data to identify trends, risks and opportunities.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eExperience developing dashboards, action trackers and performance reporting tools.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eExperience influencing change and driving improvements without direct line management authority.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eExperience working collaboratively across operational, technical and support functions.\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003ch4\u003eEssential Skills\u003c/h4\u003e\u003cul\u003e\u003cli\u003e\u003cp\u003eStrong analytical and problem-solving capability.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eExcellent communication and stakeholder management skills.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eAbility to manage multiple priorities and workstreams simultaneously.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eStrong understanding of performance management, governance and continuous improvement.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eAbility to translate complex issues into practical and achievable solutions.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eAdvanced Microsoft Office skills, including reporting and data analysis.\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003ch4\u003eDesirable\u003c/h4\u003e\u003cul\u003e\u003cli\u003e\u003cp\u003eExperience within water, utilities, infrastructure or other regulated industries.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eLean, continuous improvement or project management qualifications.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eKnowledge of maintenance planning, operational productivity and management systems.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eExperience supporting budget reporting, cost control or benefits tracking.\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003ch3\u003eLocation\u003c/h3\u003e\u003cp\u003eThis is a predominantly site-based hybrid role requiring regular travel across the SES Water operational region. A visible presence across operational sites and stakeholder teams is essential to success in the role.\u003c/p\u003e\u003ch2\u003eWhy Join SES Water?\u003c/h2\u003e\u003cp\u003eAt \u003cstrong\u003eSES Water\u003c/strong\u003e, our people are at the heart of everything we do. We believe in creating an environment where everyone can thrive, bring their best every day and feel genuinely valued. That's why we offer a comprehensive benefits package designed to support your wellbeing, finances and work-life balance.\u003c/p\u003e\u003ch3\u003eOur Benefits Include\u003c/h3\u003e\u003cul\u003e\u003cli\u003e\u003cp\u003e25 days annual leave (plus bank holidays), increasing with length of service\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eHoliday buy and sell scheme\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eCompany bonus scheme\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eCompetitive pension scheme with company contribution matching\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eLife assurance\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eEnhanced family leave provisions\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eShare save and share matching schemes\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eHealth cash plan\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eFree annual flu vaccination\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eEmployee Assistance Programme with 24/7 support\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eFree on-site parking at Head Office\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eCycle to Work scheme\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eCar share scheme\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eGive As You Earn charity scheme\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eOne paid volunteering day each year\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eAccess to a wide range of retail discounts and offers\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003c/p\u003e\u003chr\u003e\u003cp\u003e\u003cstrong\u003eClosing Date: 13th November 2026\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eWe may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.\u003c/p\u003e\u003cp\u003e\u003cem\u003ePlease note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.\u003c/em\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eBe yourself, we like it that way.\u003c/strong\u003e Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eOur core values, which are essential to our success, are:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eBe Rock Solid\u003c/strong\u003e - Build trust and be trusted. Be the one we all look to and can depend on.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eBe You \u003c/strong\u003e- We want you to bring your best everyday. Be yourself and make your mark in your individual way.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eBe the Future\u003c/strong\u003e - Embrace change. Drive Progress. Own the challenge.\u003c/p\u003e\u003cfigure data-alignment=\"left\" class=\"relative\" no-style=\"width:fit-content;margin-left:0px;margin-right:auto;\"\u003e\u003cimg src=\" alt=\"Values\" title=\"\" width=\"467\" height=\"117\" data-alignment=\"left\" no-style=\"width:467px;max-width:467px;height:117px;\"\u003e\u003c/figure\u003e\u003cp\u003e\u003c/p\u003e
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