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- Tasks: Join us as a Plumbing Technician, installing and maintaining water meters while delivering top-notch customer service.
- Company: SES Water is a forward-thinking utility company committed to sustainable practices and exceptional service in the Southeast.
- Benefits: Enjoy a competitive salary, generous leave, pension contributions, and perks like discounts and a cycle-to-work scheme.
- Why this job: Be part of a team that values innovation, community impact, and personal growth in a supportive environment.
- Qualifications: You need a City & Guilds Level 2 in Plumbing and at least 5 years of plumbing experience.
- Other info: We celebrate diversity and inclusion, ensuring everyone feels valued and supported.
The predicted salary is between 26000 - 29000 £ per year.
Salary: £31,000-£34,000 dependent upon experience
Location: Redhill
SES Water (part of the Pennon Group) is a local water company dedicated to providing high-quality water and exceptional service to our customers. With a rich history of serving communities in the Southeast of England, we are committed to delivering a reliable and sustainable water supply, ensuring that our customers have access to safe and clean water every day.
A forward-thinking utility company, SES Water is driven by innovation and environmental responsibility. We continuously invest in cutting-edge technologies and sustainable practices to protect and preserve our precious water resources while meeting the evolving needs of our customers.
As a Plumbing Technician, you will play a vital role in ensuring the accurate installation, replacement, and maintenance of water meters, both domestic and commercial. You will work within our dedicated Metering Department, directly contributing to essential services for our customers.
This is more than just a plumbing job; it’s about delivering excellent service, solving problems, and upholding our values of:
- Be Rock Solid: Build trust and be trusted
- Be You: Bring your best every day
- Be the Future: Embrace change and drive progress
What We Offer:
- Generous salary, dependent upon experience.
- Group personal pension plan with up to 10% employer contribution.
- Life assurance for peace of mind.
- Financial education, savings, and loans support.
- Perkbox for discounts and perks.
- Shares scheme.
- Cycle to Work and Car Share Schemes for eco-conscious commuting.
- 25 days of annual leave for work-life balance.
- Simply Health healthcare cashback scheme and Surgical Choices.
- Service and MOT discounts at our on-site garage.
- One paid day per year for volunteering in the community.
Key Responsibilities:
- Install and replace domestic and commercial water meters externally and internally.
- Work in a two-man team for large diameter meter replacements.
- Diagnose and repair internal plumbing faults and leaks.
- Investigate high water consumption and troubleshoot plumbing issues.
- Maintain accurate records of work and update internal systems.
- Program AMI/AMR meters using IT equipment.
- Collaborate with internal teams to resolve customer issues.
- Deliver outstanding customer service at every interaction.
- Work outdoors and within customer premises, often lifting heavy covers.
What We’re Looking For:
- Essential Requirements:
- City & Guilds Level 2 or equivalent NVQ Level 2 in Plumbing.
- Minimum of 5 years plumbing experience.
- Excellent customer service and problem-solving skills.
- Experience in plumbing/heating and a customer-facing role.
- Understanding of smartphones, apps, and IT systems for work updates.
- Ability to work independently and as part of a team.
- Full clean driving licence.
- Physically fit to meet job demands.
- Desirable Skills:
- City & Guilds Level 3 or NVQ Level 3 in Plumbing.
- Water Regulations Certificate.
- National Water Hygiene certification.
- NRSWA Qualification.
- Gas Safety Certificate.
- Experience in programming smart water meters.
- Experience within the utilities sector.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Please let us know if we can support you during the interview process.
Plumbing Technician employer: SES Water
Contact Detail:
SES Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Plumbing Technician
✨Tip Number 1
Familiarise yourself with the latest plumbing technologies and practices, especially those related to water meters. Being knowledgeable about smart water meters and their programming can set you apart from other candidates.
✨Tip Number 2
Highlight your customer service skills during any interactions. Since this role involves direct customer engagement, demonstrating your ability to solve problems and communicate effectively will be crucial.
✨Tip Number 3
Network with professionals in the plumbing and utilities sector. Attend local industry events or join relevant online forums to connect with others who may provide insights or referrals for the position.
✨Tip Number 4
Prepare to discuss your experience with both domestic and commercial plumbing systems. Be ready to share specific examples of how you've tackled challenges in previous roles, as this will demonstrate your hands-on expertise.
We think you need these skills to ace Plumbing Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your plumbing qualifications, such as City & Guilds Level 2 or equivalent NVQ Level 2, and emphasises your five years of experience. Include any relevant certifications like the Water Regulations Certificate or Gas Safety Certificate.
Craft a Strong Cover Letter: In your cover letter, express your passion for providing excellent customer service and problem-solving. Mention specific experiences where you successfully diagnosed and repaired plumbing issues, showcasing your ability to work independently and as part of a team.
Showcase Relevant Skills: Highlight your understanding of IT systems and smartphone applications, as these are essential for programming AMI/AMR meters. Make sure to mention any experience you have with smart water meters or within the utilities sector.
Prepare for the Interview: Research SES Water's commitment to sustainability and innovation. Be ready to discuss how you can contribute to their mission of delivering high-quality water services while upholding their values of trust, individuality, and progress.
How to prepare for a job interview at SES Water
✨Showcase Your Technical Skills
Make sure to highlight your plumbing qualifications, especially your City & Guilds Level 2 or equivalent NVQ Level 2. Be prepared to discuss specific plumbing projects you've worked on and any relevant certifications you hold, such as the Water Regulations Certificate.
✨Demonstrate Customer Service Excellence
Since this role involves direct interaction with customers, be ready to share examples of how you've provided outstanding customer service in the past. Discuss any challenges you faced and how you resolved them to ensure customer satisfaction.
✨Emphasise Problem-Solving Abilities
Prepare to talk about your experience diagnosing and repairing plumbing issues. Use specific examples to illustrate your problem-solving skills, particularly in high-pressure situations where quick thinking was required.
✨Familiarise Yourself with Technology
As the role involves programming AMI/AMR meters and using IT systems for work updates, demonstrate your comfort with technology. Mention any experience you have with smartphones, apps, or other tech tools that could be relevant to the job.
