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- Tasks: Install and maintain water meters, troubleshoot plumbing issues, and deliver top-notch customer service.
- Company: SES Water is a forward-thinking utility company committed to sustainable water supply and exceptional service.
- Benefits: Enjoy a competitive salary, generous leave, pension contributions, and discounts through Perkbox.
- Why this job: Join a team that values innovation, community impact, and personal growth in a supportive environment.
- Qualifications: Must have City & Guilds Level 2 in Plumbing and at least 5 years of experience.
- Other info: Embrace diversity and inclusion; we celebrate uniqueness and support you throughout the interview process.
The predicted salary is between 26000 - 29000 £ per year.
Salary: £31,000-£34,000 dependent upon experience
Location: Redhill
SES Water (part of the Pennon Group) is a local water company dedicated to providing high-quality water and exceptional service to our customers. With a rich history of serving communities in the Southeast of England, we are committed to delivering a reliable and sustainable water supply, ensuring that our customers have access to safe and clean water every day.
A forward-thinking utility company, SES Water is driven by innovation and environmental responsibility. We continuously invest in cutting-edge technologies and sustainable practices to protect and preserve our precious water resources while meeting the evolving needs of our customers.
As a Plumbing Technician, you will play a vital role in ensuring the accurate installation, replacement, and maintenance of water meters, both domestic and commercial. You’ll work within our dedicated Metering Department, directly contributing to essential services for our customers.
This is more than just a plumbing job - it’s about delivering excellent service, solving problems, and upholding our values of:
- Be Rock Solid - Build trust and be trusted
- Be You - Bring your best every day
- Be the Future - Embrace change and drive progress
What We Offer
- Generous salary, dependent upon experience.
- Group personal pension plan with up to 10% employer contribution.
- Life assurance for peace of mind.
- Financial education, savings, and loans support.
- Perkbox for discounts and perks.
- Shares scheme.
- Cycle to Work and Car Share Schemes for eco-conscious commuting.
- 25 days of annual leave for work-life balance.
- Simply Health healthcare cashback scheme and Surgical Choices.
- Service and MOT discounts at our on-site garage.
- One paid day per year for volunteering in the community.
Key Responsibilities
- Install and replace domestic and commercial water meters externally and internally.
- Work in a two-man team for large diameter meter replacements.
- Diagnose and repair internal plumbing faults and leaks.
- Investigate high water consumption and troubleshoot plumbing issues.
- Maintain accurate records of work and update internal systems.
- Program AMI/AMR meters using IT equipment.
- Collaborate with internal teams to resolve customer issues.
- Deliver outstanding customer service at every interaction.
- Work outdoors and within customer premises, often lifting heavy covers.
What We're Looking For
Essential Requirements
- City & Guilds Level 2 or equivalent NVQ Level 2 in Plumbing.
- Minimum of 5 years’ plumbing experience.
- Excellent customer service and problem-solving skills.
- Experience in plumbing/heating and a customer-facing role.
- Understanding of smartphones, apps, and IT systems for work updates.
- Ability to work independently and as part of a team.
- Full clean driving licence.
- Physically fit to meet job demands.
Desirable Skills
- City & Guilds Level 3 or NVQ Level 3 in Plumbing.
- Water Regulations Certificate.
- National Water Hygiene certification.
- NRSWA Qualification.
- Gas Safety Certificate.
- Experience in programming smart water meters.
- Experience within the utilities sector.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Please let us know if we can support you during the interview process.
Plumbing Technician employer: SES Water
Contact Detail:
SES Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Plumbing Technician
✨Tip Number 1
Familiarise yourself with the latest plumbing technologies and smart water meters. Being knowledgeable about these innovations will not only impress your interviewers but also show that you are proactive and ready to embrace change, which aligns with SES Water's values.
✨Tip Number 2
Highlight your customer service skills during any discussions or interviews. Since this role involves direct interaction with customers, demonstrating your ability to solve problems and deliver excellent service will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience in a team environment. SES Water values collaboration, so be ready to share examples of how you've successfully worked with others to resolve plumbing issues or improve service delivery.
✨Tip Number 4
Research SES Water’s commitment to sustainability and community service. Showing that you understand and appreciate their mission can help you connect with the company culture and demonstrate that you’re a good fit for their team.
We think you need these skills to ace Plumbing Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant plumbing experience, especially any roles that involved customer service or problem-solving. Include specific examples of your work with water meters and any certifications you hold.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for plumbing and customer service. Mention how your values align with SES Water's commitment to innovation and environmental responsibility. Be sure to address the key responsibilities listed in the job description.
Highlight Relevant Skills: In your application, emphasise your technical skills, such as your City & Guilds qualifications and experience with smart water meters. Also, showcase your ability to work both independently and as part of a team, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is essential in the plumbing industry.
How to prepare for a job interview at SES Water
✨Showcase Your Plumbing Expertise
Make sure to highlight your qualifications, especially your City & Guilds Level 2 or equivalent NVQ Level 2 in Plumbing. Discuss your five years of plumbing experience and any specific projects that demonstrate your skills in installation, maintenance, and troubleshooting.
✨Emphasise Customer Service Skills
SES Water values excellent customer service, so be prepared to share examples of how you've successfully resolved customer issues in the past. Highlight your problem-solving abilities and how you maintain a positive attitude while working with clients.
✨Demonstrate Teamwork and Independence
As a Plumbing Technician, you'll often work in teams but also need to be self-sufficient. Share experiences where you've effectively collaborated with others, as well as instances where you've taken initiative and worked independently to solve problems.
✨Familiarise Yourself with Technology
Since the role involves programming AMI/AMR meters and using IT systems for updates, brush up on your tech skills. Be ready to discuss your experience with smartphones, apps, and any relevant software that could aid in your work.
