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- Tasks: Support customers with enquiries and complaints about their water supply in a friendly, professional manner.
- Company: Join Bristol Water, a leader in the UK water sector with a commitment to sustainability.
- Benefits: Competitive salary, potential bonuses, flexible working hours, and career development opportunities.
- Other info: Be part of a supportive team with opportunities for growth and a greener future.
- Why this job: Make a real difference in your community while gaining valuable customer service experience.
- Qualifications: Friendly attitude and strong communication skills are essential.
The predicted salary is between 27566 - 28566 £ per year.
Powered by Water, Driven by Purpose. At Bristol Water, we’ve been serving generations of families since 1846. Ensuring people in our communities have access to healthy water is paramount, which is why we work around the clock testing our water hundreds of times a day. We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future.
Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and support farmers and landowners to improve water quality and wildlife. Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career. Ready to make a splash? Join our team today.
We’re looking for friendly, proactive people to join our Operational Customer Services team based onsite in Bristol. You’ll be part of a small, supportive team working within a larger customer hub. As the first point of contact for our customers, you’ll support them with enquiries and complaints about their water supply. Your role is all about delivering a helpful, professional service and making things as easy as possible for our customers.
You’ll work across a range of contact channels, aiming to resolve issues at the first point of contact wherever you can, while keeping customers updated every step of the way. The role involves some flexibility in working patterns with one late shift (until 8pm) per week and one weekend shift every 3 weeks. We also operate a standby rota and this is scheduled for 2 weeks out of every 7.
What you’ll be doing:
- Handling customer enquiries and complaints across multiple contact channels in line with service targets while maintaining a positive, friendly and customer‑focused approach at all times.
- Providing clear, accurate advice and signposting customers to self‑service options where appropriate.
- Progressing enquiries through to resolution, either directly or by working with the appropriate internal teams.
- Keeping customers informed at all stages and setting realistic expectations for resolution.
- Accurately recording customer interactions in line with OFWAT regulations.
- Resolving complaints at the first point of contact wherever possible.
- Processing Guaranteed Standards Scheme (GSS) and Bristol Customer Promise payments accurately and on time.
- Maintaining and updating the Priority Services Register.
- Using proactive communications to keep customers informed of interruptions to water supply.
- Working closely with teams across the business, including Customer Teams, Operations, Planning.
Operational Customer Service Advisor employer: SES Water
Contact Detail:
SES Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bristol Water and their mission. Understanding their goals, like lowering carbon footprints and supporting local communities, will help you connect your values with theirs during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you’d handle enquiries and complaints, which is key for the Operational Customer Service Advisor role.
✨Tip Number 3
Show off your soft skills! During interviews, highlight your friendly and proactive approach. Share examples of how you've successfully resolved issues in the past, as this will demonstrate that you can deliver the helpful, professional service Bristol Water is looking for.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Operational Customer Service Advisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words. Remember, we’re looking for proactive and friendly folks to join our team!
Tailor Your Application: Make sure to tailor your application specifically for the Operational Customer Service Advisor role. Highlight your relevant experience and skills that match the job description. This shows us that you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, especially since you’ll be helping customers with their enquiries. Avoid jargon and make sure your key points stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at SES Water
✨Know Your Stuff
Before the interview, make sure you understand Bristol Water's mission and values. Familiarise yourself with their commitment to sustainability and community service. This will help you connect your answers to their goals and show that you're genuinely interested in being part of their team.
✨Show Off Your People Skills
As an Operational Customer Service Advisor, you'll be the first point of contact for customers. Prepare examples of how you've handled customer enquiries or complaints in the past. Highlight your ability to stay calm under pressure and your knack for resolving issues quickly and effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like dealing with a frustrated customer. Practice your responses to these types of questions, focusing on how you would maintain a positive attitude and keep the customer informed throughout the process.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company culture is a good fit for you.