At a Glance
- Tasks: Lead a dynamic billing team and ensure top-notch customer service.
- Company: SES Water, part of Pennon Group, committed to a greener future.
- Benefits: Competitive salary, bonus scheme, healthcare benefits, and generous annual leave.
- Other info: Join a diverse team that values inclusion and personal growth.
- Why this job: Shape the future of billing excellence and drive meaningful change.
- Qualifications: Experience in billing management and strong leadership skills required.
The predicted salary is between 43000 - 45500 £ per year.
SES Water has a rich history of serving communities in the South East of England. Water plays an important role in our lives, which is why we're committed to supplying our customers with access to 160 million litres of safe, reliable, clean water every day. We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future.
Billing Team Manager Location: Redhill, Surrey (Hybrid - 1-2 days per week in the office) Salary: £43,000 - £45,500 per annum + excellent benefits Basis: Permanent | Full Time | 40 Hours Per Week
Are you an experienced billing professional with a passion for leading teams and driving operational excellence? SES Business Water is looking for a Billing Team Manager to lead our Billing Team, ensuring accurate, timely and compliant billing services for our customers. This is a fantastic opportunity to take ownership of a critical function, develop a high-performing team and play a key role in improving customer outcomes.
As Billing Team Manager, you'll oversee day-to-day billing operations, manage team performance, resolve complex billing issues and drive continuous improvement across processes, systems and controls.
What You'll Be Doing
- Leading and developing a team of Billing Advisors, creating a culture of accountability, collaboration and excellence.
- Managing the billing portfolio, including unbilled accounts, billing exceptions, failed bills, rebilling activity and aged billing actions.
- Overseeing billing runs and ensuring robust controls and quality checks are in place.
- Acting as the escalation point for complex billing queries, complaints and operational risks.
- Monitoring performance against KPIs and producing insightful management reporting.
- Identifying process improvements and supporting system enhancements, automation and AI-driven solutions.
- Working closely with Customer Service, Credit Control, Key Accounts, Sales, Metering, Wholesale and IT teams to resolve issues and improve customer experience.
- Coaching and mentoring team members to build capability and support career development.
- Ensuring billing processes remain compliant, controlled and consistently followed.
What We're Looking For
- Essential Experience leading or managing a billing team in a customer-focused environment.
- Strong understanding of billing processes, controls and performance management.
- Proven ability to manage workloads, priorities and service delivery targets.
- Experience dealing with complex billing queries and customer issues.
- Excellent people leadership, coaching and communication skills.
- Strong analytical and problem-solving abilities.
- High attention to detail and commitment to accuracy.
- Good working knowledge of Microsoft Office, particularly Excel.
- GCSE Maths and English (or equivalent).
Desirable
- Experience within the utilities sector, particularly water billing.
- Knowledge of wholesale market processes and utility billing systems.
- Experience with process improvement, automation or AI-enabled solutions.
- Understanding of regulatory and compliance requirements within utilities.
Why Join SES Business Water?
We're building a high-performing, customer-focused business where innovation, continuous improvement and teamwork are at the heart of what we do. If you're looking for an opportunity to lead, influence and drive change within a growing organisation, we'd love to hear from you.
At SES Business Water, we believe in rewarding our people for their hard work and dedication. As our Billing Team Manager you'll enjoy:
- Competitive Salary- Based on experience and skills
- Bonus Scheme- Rewarding your performance
- Pension Scheme- Helping you plan for your future
- Healthcare Benefits- Access to employee assistance programs
- Professional Development- Support for career growth with training opportunities
- Employee Discounts- On various products and services
- Generous Annual Leave- Take time to recharge with our holiday entitlement
Closing Date: 24th July 2026. We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values, which are essential to our success, are:
- Be Rock Solid- Build trust and be trusted. Be the one we all look to and can depend on.
- Be You- We want you to bring your best every day. Be yourself and make your mark in your individual way.
- Be the Future- Embrace change. Drive Progress. Own the challenge.
Billing Team Manager in London employer: SES Water
At Bristol Water, we pride ourselves on being an exceptional employer, offering a collaborative and purpose-driven work culture that prioritises the health of our communities and the environment. Our commitment to employee growth is evident through our diverse career opportunities and support for continuous learning, all while working in the vibrant city of Bristol, where you can enjoy a fulfilling career in water quality science alongside a passionate team dedicated to making a positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land Billing Team Manager in London
✨Get Involved with Industry Events
The energy and utilities sector is always buzzing with events, trade shows, and networking opportunities. We should hit up conferences and exhibitions like Energy UK or Utility Week Live—these are prime spots to mingle with industry professionals and even snag some insider info on job openings!
✨Join Energy-focused Online Communities
Let's tap into online platforms and forums like LinkedIn groups or Reddit communities specifically for energy and utilities. Not only can we showcase our knowledge, but we can also stay updated on company announcements or job leads from people already in the know.
✨Consider Industry Certifications
Pushing ahead with certifications like the NEBOSH National Certificate in Occupational Safety and Health (if you’re into safety) can give us a leg up in this competitive field. It not only builds our credibility but also shows employers that we’re serious about our career in energy and utilities.
✨Apply ThroughSES Water's Website
Don’t forget to apply directly through SES Water's website for the full-time Billing Team Manager role. Many companies prioritise candidates who show initiative by going straight to the source. Make sure we tailor our application to highlight our passion for the energy sector!
We think you need these skills to ace Billing Team Manager in London
Some tips for your application 🫡
Show Off Your Energy Knowledge:When crafting your CV and cover letter, make sure you highlight any knowledge or experience related to the energy-utilities sector. Whether it’s coursework, internships, or projects that showcase your understanding of energy management, sustainability, or regulatory frameworks, we want to see that passion and expertise shine through.
Quantify Your Achievements:In our field, numbers speak volumes! Don’t just tell us about your previous roles; quantify your achievements where possible. For instance, mention how you improved energy efficiency by a percentage or contributed to cost savings. This makes your application more compelling and shows us just how impactful you can be.
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at SES Water. Tailor it to reflect how your values align with our mission in the energy sector. Share why you're excited about this specific role and how you envision contributing to our goals.
Demonstrate Your Team Spirit:Collaboration is key in the energy-utilities industry. In your application, emphasise any team projects or experiences where you worked effectively with others, especially on sustainability initiatives or technical projects. We're looking for someone who can mesh well with our team!
How to prepare for a job interview at SES Water
✨Show Your Passion for Renewable Energy
In the energy-utilities sector, it’s vital to demonstrate your enthusiasm for sustainable practices and innovations. Share experiences where you've worked on or studied renewable energy projects, whether that’s through coursework, past internships, or personal initiatives. Let us see how your passion aligns with the ethos of SES Water.
✨Brush Up on Industry Regulations
Being familiar with industry standards and regulations is crucial in energy-utilities interviews. Make sure to know the basics of relevant policies and frameworks, like the Energy Act or environmental legislation. This will not only show you’ve done your homework but will also prepare you for potential technical questions about compliance during your interview.
✨Highlight Teamwork and Project Management Skills
Most roles in the energy sector involve collaboration with diverse teams. Be ready to discuss examples where you’ve successfully worked in teams or led projects, especially those involving energy initiatives. This is particularly important for a full-time position, as employers want to see you bring a collaborative spirit to SES Water.
✨Prepare for Technical Assessments
Expect some technical questions or even practical assessments during your interview, especially about energy efficiency methodologies or basic engineering principles relevant to the role. It’s a good idea to brush up on key concepts and be prepared to explain them clearly, as this will demonstrate your technical proficiency and readiness to jump into your new role.
