At a Glance
- Tasks: Manage customer relationships and ensure compliance in Developer Services for a top water supplier.
- Company: SES Water, part of Pennon Group, committed to a greener future.
- Benefits: Generous leave, bonus plan, health support, and development opportunities.
- Other info: Inclusive culture valuing diversity and personal growth.
- Why this job: Join a mission-driven team making a real impact on communities and the environment.
- Qualifications: Experience in utilities or construction, strong compliance knowledge, and project management skills.
The predicted salary is between 40000 - 50000 € per year.
Powered by Water, Driven by Purpose SES Water has a rich history of serving communities in the South East of England. Water plays an important role in our lives, which is why we're committed to supplying our customers with access to 160 million litres of safe, reliable, clean water every day. We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we're working with partners to plant 300,000 trees, restore peatlands and support farmers and landowners to improve water quality and wildlife.
We're looking for a Developer Services Compliance Manager to join our Wholesale team and play a key role in delivering an industry-leading customer experience for our Self Lay Providers (SLPs) and NAV customers. This is a highly collaborative, customer-facing role where you'll combine account management, compliance oversight, and project delivery to ensure excellence across our Developer Services function. You'll be instrumental in maintaining high-quality standards, driving efficiency, and supporting the continued evolution of our performance and service offerings.
What you'll be doing:
- Building strong, trusted relationships with SLPs and NAV customers, delivering a best-in-class customer experience
- Managing non-contestable mains connection projects from end to end
- Ensuring compliance with legislative, industry, and company standards across constructed and adopted assets
- Developing and managing asset adoption and bulk supply agreements using standard industry templates
- Acting as a key escalation point for customers and internal teams
- Designing and quoting non-contestable water connections
- Conducting internal and external audits to ensure adherence to construction specifications and policies
- Driving improvements and owning workstreams within the Developer Services performance plan
- Collaborating with industry groups and representing the business at external events
- Supporting continuous improvement by streamlining processes and meeting key SLAs.
What we are looking for:
- Experience in Developer Services, utilities, construction, or infrastructure environments
- Strong knowledge of compliance, contracts, and regulatory frameworks
- Demonstrable experience in project management and stakeholder engagement
- Ability to manage customer relationships and provide effective escalation handling
- Analytical skills with attention to detail, particularly in audits and data management
- A proactive, solutions-focused mindset with the ability to drive improvements
What's in it for you:
- Generous annual leave + bank holidays
- Bonus Plan
- Company car
- Competitive contributory pension
- Share-save scheme
- Health benefits & wellbeing support programmes
- Group discounts
- Cycle to Work scheme
- Financial support services
- Development and training opportunities... and much more!
Closing Date: 5th June 2026. We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible. Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Our core values, which are essential to our success, are: Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on. Be You - We want you to bring your best every day. Be yourself and make your mark in your individual way. Be the Future - Embrace change. Drive Progress. Own the challenge.
Developer Services Compliance Manager in Guildford employer: SES Water
SES Water is an exceptional employer, dedicated to fostering a collaborative and inclusive work environment where employees can thrive. With a strong commitment to employee development, generous benefits, and a focus on sustainability, SES Water empowers its team members to make a meaningful impact in the community while enjoying a fulfilling career in the water sector.
StudySmarter Expert Advice🤫
We think this is how you could land Developer Services Compliance Manager in Guildford
✨Tip Number 1
Network like a pro! Reach out to current employees at SES Water on LinkedIn or through industry events. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research SES Water’s projects and values, especially around compliance and customer service. Show us you’re passionate about making a difference in the water sector.
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. We want to hear about specific situations where you’ve demonstrated your skills in project management and stakeholder engagement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and making a splash in the Developer Services space.
We think you need these skills to ace Developer Services Compliance Manager in Guildford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Developer Services Compliance Manager role. Highlight your experience in compliance, project management, and customer relationships, as these are key aspects of the job.
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your skills. Use numbers or examples to show how you’ve driven improvements or managed successful projects in the past.
Be Authentic:We want to see the real you! Let your personality shine through in your application. Share why you’re passionate about the water sector and how you align with our values of trust, individuality, and progress.
Apply Through Our Website:For the best chance of success, apply directly through our website. This ensures your application is seen by the right people and helps us get to know you better from the start!
How to prepare for a job interview at SES Water
✨Know Your Compliance Inside Out
Make sure you brush up on your knowledge of compliance, contracts, and regulatory frameworks relevant to the water industry. Being able to discuss specific legislation and how it impacts Developer Services will show that you're not just familiar with the role but also passionate about it.
✨Showcase Your Project Management Skills
Prepare examples from your past experiences where you've successfully managed projects, especially in utilities or construction. Highlight your ability to handle non-contestable mains connection projects and how you ensured compliance throughout the process.
✨Build Rapport with Stakeholders
Since this role is highly collaborative, think of ways to demonstrate your relationship-building skills. Be ready to share instances where you've effectively engaged with customers or internal teams, and how you handled escalations to maintain strong partnerships.
✨Emphasise Continuous Improvement
Be prepared to discuss how you've driven improvements in previous roles. Whether it's streamlining processes or enhancing service offerings, showing a proactive mindset will resonate well with the interviewers, especially given their focus on efficiency and performance.
