At a Glance
- Tasks: Manage customer relationships and ensure compliance in water connection projects.
- Company: SES Water, part of Pennon Group, committed to a greener future.
- Benefits: Generous leave, bonus plan, health support, and development opportunities.
- Other info: Inclusive culture valuing diversity and personal growth.
- Why this job: Join a team making a real impact on communities and the environment.
- Qualifications: Experience in Developer Services or utilities, strong project management skills.
The predicted salary is between 40000 - 50000 € per year.
Powered by Water, Driven by Purpose SES Water has a rich history of serving communities in the South East of England. Water plays an important role in our lives, which is why we're committed to supplying our customers with access to 160 million litres of safe, reliable, clean water every day. We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future.
Our goals? As well as lowering our carbon footprint, we're working with partners to plant 300,000 trees, restore peatlands and support farmers and landowners to improve water quality and wildlife. Whether you're starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career. Ready to make a splash? Join our team today.
We're looking for a Developer Services Compliance Manager to join our Wholesale team and play a key role in delivering an industry-leading customer experience for our Self Lay Providers (SLPs) and NAV customers. This is a highly collaborative, customer-facing role where you'll combine account management, compliance oversight, and project delivery to ensure excellence across our Developer Services function. You'll be instrumental in maintaining high-quality standards, driving efficiency, and supporting the continued evolution of our performance and service offerings.
What you'll be doing:
- Building strong, trusted relationships with SLPs and NAV customers, delivering a best-in-class customer experience
- Managing non-contestable mains connection projects from end to end
- Ensuring compliance with legislative, industry, and company standards across constructed and adopted assets
- Developing and managing asset adoption and bulk supply agreements using standard industry templates
- Acting as a key escalation point for customers and internal teams
- Designing and quoting non-contestable water connections
- Conducting internal and external audits to ensure adherence to construction specifications and policies
- Driving improvements and owning workstreams within the Developer Services performance plan
- Collaborating with industry groups and representing the business at external events
- Supporting continuous improvement by streamlining processes and meeting key SLAs.
What we are looking for:
We're keen to hear from candidates who bring:
- Experience in Developer Services, utilities, construction, or infrastructure environments
- Strong knowledge of compliance, contracts, and regulatory frameworks
- Demonstrable experience in project management and stakeholder engagement
- Ability to manage customer relationships and provide effective escalation handling
- Analytical skills with attention to detail, particularly in audits and data management
- A proactive, solutions-focused mindset with the ability to drive improvements
What's in it for you:
We know our people drive our success - so we're committed to offering an excellent range of benefits, including:
- Generous annual leave & bank holidays
- Bonus Plan
- Company car
- Competitive contributory pension
- Share-save scheme
- Health benefits & wellbeing support programmes
- Group discounts
- Cycle to Work scheme
- Financial support services
- Development and training opportunities and much more!
Closing Date: 5th June 2026. We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible. Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Our core values, which are essential to our success, are:
- Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
- Be You - We want you to bring your best every day. Be yourself and make your mark in your individual way.
- Be the Future - Embrace change. Drive Progress. Own the challenge.
Developer Services Compliance Manager employer: SES Water
At SES Water, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values diversity and encourages personal growth. With a commitment to sustainability and community service, our employees enjoy generous benefits, including competitive pensions, health support, and extensive training opportunities, all while contributing to a greener future in the South East of England. Join us as a Developer Services Compliance Manager and be part of a team that not only drives excellence in customer service but also makes a meaningful impact on the environment.
StudySmarter Expert Advice🤫
We think this is how you could land Developer Services Compliance Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Developer Services Compliance Manager role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in project management and compliance. When you get the chance to chat with potential employers, let them see what you can bring to the table.
✨Tip Number 3
Be proactive! If you see a job opening that excites you, don’t wait for the closing date. Apply through our website as soon as possible. We love candidates who take the initiative and show genuine interest in joining our team.
✨Tip Number 4
Prepare for interviews by researching SES Water and our values. Understand our commitment to sustainability and customer service. When you align your answers with our goals, you'll stand out as a candidate who truly gets us!
We think you need these skills to ace Developer Services Compliance Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Developer Services Compliance Manager role. Highlight your experience in compliance, project management, and customer relationships to show us you're the perfect fit!
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your skills. Use numbers and examples to illustrate how you've driven improvements or managed successful projects in the past.
Be Authentic:We want to see the real you! Let your personality shine through in your application. Share your passion for water services and how you align with our values of trust, individuality, and progress.
Apply Through Our Website:For the best chance of success, apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at SES Water
✨Know Your Compliance Inside Out
Make sure you brush up on your knowledge of compliance, contracts, and regulatory frameworks relevant to Developer Services. Being able to discuss specific legislation and how it impacts the role will show that you're not just familiar with the basics but are ready to dive deep into the details.
✨Showcase Your Project Management Skills
Prepare examples from your past experiences where you've successfully managed projects, especially in utilities or construction environments. Highlight your ability to handle end-to-end project management and how you’ve navigated challenges along the way.
✨Build Rapport with Stakeholders
Since this role involves a lot of customer interaction, think about how you can demonstrate your relationship-building skills. Prepare anecdotes that showcase your ability to manage customer relationships and handle escalations effectively.
✨Emphasise Your Solutions-Focused Mindset
Be ready to discuss times when you've driven improvements in processes or performance. This could be through streamlining workflows or enhancing service offerings. Showing that you have a proactive approach will resonate well with the interviewers.
