At a Glance
- Tasks: Manage customer requests and resolve queries while ensuring timely responses.
- Company: Join a leading utilities company with a focus on customer service.
- Benefits: Competitive salary, flexible holiday options, and employee share schemes.
- Other info: Enjoy a supportive work environment with opportunities for personal growth.
- Why this job: Be a key contact for retailers and make a real difference in customer satisfaction.
- Qualifications: Strong IT skills, analytical mindset, and excellent communication abilities.
The predicted salary is between 30000 - 40000 € per year.
We’re now looking for a Wholesale Technical Advisor to join our Customer Hub on a 12‑month fixed‑term basis. This full‑time role (38 hours per week, Monday to Friday, 9:00 am–5:00 pm) includes participation in a standby rota.
What you’ll be doing:
- Managing retailer and customer requests across multiple systems, ensuring accurate and timely responses
- Monitoring and processing market transactions and data updates with the Market Operator
- Tracking jobs and coordinating with internal teams to ensure SLA targets are met
- Investigating and resolving complex queries across systems and operational teams
- Maintaining accurate property, supply point and billing records, including updates and corrections
- Producing performance reports and supporting continuous improvement of SLAs and OLAs
- Building strong relationships with retailers and acting as a key point of contact
- Participating in the standby rota to support out‑of‑hours requirements
- Supporting wider Customer Hub activity where required
What we’re looking for:
- Strong IT and systems skills, with confidence working across multiple platforms
- An analytical mindset with experience using data and spreadsheets to solve problems
- Excellent organisational skills and the ability to prioritise workload effectively
- Strong communication skills and a customer‑focused approach
- Ability to investigate issues and drive them through to resolution
- Experience in water, utilities or regulated environments is helpful but not essential
What’s In It For You?
- A competitive salary
- 23 days holiday rising to 27 over 5 years service
- Opportunity to buy or sell annual leave for added flexibility
- Opportunity to invest in Pennon Group plc through employee share schemes
- Support with wellbeing, including a free, confidential Employee Assistance Programme
- Flexible benefits scheme
- Access to thousands of discounts and offers via Pennon Perks
- Competitive contributory pension scheme
- And much more
Customer Service Advisor – Wholesale & Supply Queries employer: SES Water
Join our dynamic Customer Hub as a Customer Service Advisor, where you'll be part of a supportive and collaborative work culture that prioritises employee wellbeing and growth. With competitive benefits including a flexible holiday scheme, access to discounts, and opportunities for professional development, we are committed to fostering a rewarding environment for our team members. Located in a thriving sector, this role offers the chance to make a meaningful impact while enjoying a balanced work-life schedule.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor – Wholesale & Supply Queries
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about managing customer queries, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and makes it easier for us to find you.
We think you need these skills to ace Customer Service Advisor – Wholesale & Supply Queries
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills that match what we're looking for, like your IT prowess and customer-focused approach.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled complex queries or issues in the past. We love seeing an analytical mindset in action, so don’t hold back on sharing those success stories!
Keep It Clear and Concise:When writing your application, be straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at SES Water
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like managing retailer requests and processing market transactions. This will help you demonstrate how your skills align with what they’re looking for.
✨Show Off Your IT Skills
Since strong IT and systems skills are crucial for this role, be prepared to discuss your experience with various platforms. Bring examples of how you've used data and spreadsheets to solve problems in previous roles, as this will showcase your analytical mindset.
✨Communicate Clearly and Confidently
Strong communication skills are a must for a Customer Service Advisor. Practice articulating your thoughts clearly and confidently. Think about how you can convey complex information simply, especially when discussing how you’ve resolved queries in the past.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, the standby rota, or how they measure success in the role. This shows your genuine interest and helps you assess if the company is the right fit for you.
