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- Tasks: Handle customer enquiries and complaints while providing top-notch service.
- Company: SES Water, a leading water provider with a focus on customer satisfaction.
- Benefits: Competitive salary, standby earnings, pension scheme, and holiday perks.
- Other info: Flexible shifts and opportunities for career growth await you!
- Why this job: Join a supportive team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 27566 - 27566 £ per year.
SES Water is seeking an Operational Customer Service Advisor in Bristol. This role offers a full-time, permanent or a 12-month fixed-term contract with a competitive salary of £27,566 per annum, plus the chance to earn up to £1,000 yearly through standby arrangements.
You will handle customer enquiries and complaints, providing excellent service and support. The position includes structured training and offers various employee perks including a pension scheme and holiday benefits.
Customer Experience Advisor – Flexible Shifts & Growth employer: SES Water
Contact Detail:
SES Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor – Flexible Shifts & Growth
✨Tip Number 1
Research SES Water and their customer service approach. Knowing their values and how they handle customer enquiries will help you tailor your responses during interviews.
✨Tip Number 2
Practice common interview questions related to customer service. Think about scenarios where you've handled complaints or provided excellent support, as these examples will showcase your skills.
✨Tip Number 3
Network with current or former employees of SES Water. They can provide insider tips on the interview process and what the company really values in a Customer Experience Advisor.
✨Tip Number 4
Apply through our website for a smoother application process. We want to see your enthusiasm for the role, so make sure to highlight your flexibility and willingness to grow within the company!
We think you need these skills to ace Customer Experience Advisor – Flexible Shifts & Growth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Advisor role. Highlight your relevant experience in customer service and how you can contribute to SES Water's mission of providing excellent support.
Showcase Your Skills: Don’t forget to mention any specific skills that align with the job description, like handling enquiries or resolving complaints. We want to see how you can bring your unique talents to our team!
Be Genuine: Let your personality shine through in your application. We appreciate authenticity, so share your passion for customer service and why you’re excited about the opportunity at SES Water.
Apply Through Our Website: For a smooth application process, make sure to apply directly through our website. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at SES Water
✨Know the Company Inside Out
Before your interview, take some time to research SES Water. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Customer Scenarios
As a Customer Experience Advisor, you'll be dealing with enquiries and complaints. Think of examples from your past experiences where you've successfully handled difficult situations or provided excellent service. Be ready to share these stories during the interview.
✨Showcase Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training structure, growth opportunities, or what a typical day looks like for a Customer Experience Advisor. This shows that you're engaged and thinking about your future with the company.