Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage retailer and customer requests while ensuring timely responses and resolving complex queries.
- Company: Join a leading utilities company with a focus on customer service and teamwork.
- Benefits: Competitive salary, flexible holiday options, employee share schemes, and wellness support.
- Other info: Enjoy a supportive environment with opportunities for personal and professional growth.
- Why this job: Be a key player in improving customer experiences and driving operational excellence.
- Qualifications: Strong IT skills, analytical mindset, and excellent communication abilities.
The predicted salary is between 30000 - 40000 £ per year.
We’re now looking for a Wholesale Technical Advisor to join our Customer Hub on a 12‑month fixed‑term basis. This full‑time role (38 hours per week, Monday to Friday, 9:00 am–5:00 pm) includes participation in a standby rota.
What you’ll be doing:
- Managing retailer and customer requests across multiple systems, ensuring accurate and timely responses
- Monitoring and processing market transactions and data updates with the Market Operator
- Tracking jobs and coordinating with internal teams to ensure SLA targets are met
- Investigating and resolving complex queries across systems and operational teams
- Maintaining accurate property, supply point and billing records, including updates and corrections
- Producing performance reports and supporting continuous improvement of SLAs and OLAs
- Building strong relationships with retailers and acting as a key point of contact
- Participating in the standby rota to support out‑of‑hours requirements
- Supporting wider Customer Hub activity where required
What we’re looking for:
- Strong IT and systems skills, with confidence working across multiple platforms
- An analytical mindset with experience using data and spreadsheets to solve problems
- Excellent organisational skills and the ability to prioritise workload effectively
- Strong communication skills and a customer‑focused approach
- Ability to investigate issues and drive them through to resolution
- Experience in water, utilities or regulated environments is helpful but not essential
What’s In It For You?
- A competitive salary
- 23 days holiday rising to 27 over 5 years service
- Opportunity to buy or sell annual leave for added flexibility
- Opportunity to invest in Pennon Group plc through employee share schemes
- Support with wellbeing, including a free, confidential Employee Assistance Programme
- Flexible benefits scheme
- Access to thousands of discounts and offers via Pennon Perks
- Competitive contributory pension scheme
- And much more
Wholesale and Supply Queries Advisor in Bristol employer: SES Water
Contact Detail:
SES Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wholesale and Supply Queries Advisor in Bristol
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role is all about managing queries and building relationships, make sure you can articulate your thoughts clearly and confidently during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which can boost your chances.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Wholesale and Supply Queries Advisor in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Wholesale Technical Advisor role. Highlight your relevant skills, especially in IT and systems, and show how your experience aligns with what we’re looking for.
Show Off Your Analytical Skills: Since we value an analytical mindset, don’t shy away from sharing examples of how you've used data and spreadsheets to solve problems in your previous roles. This will help us see your problem-solving abilities in action!
Keep It Clear and Concise: When writing your application, be clear and to the point. Use bullet points where possible to make it easy for us to read through your experiences and skills quickly. We appreciate straightforward communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at SES Water
✨Know Your Systems
Since the role involves managing requests across multiple systems, make sure you brush up on your IT skills. Familiarise yourself with common platforms used in wholesale and supply chain management, and be ready to discuss how you've used technology to solve problems in the past.
✨Show Off Your Analytical Skills
This position requires an analytical mindset, so prepare to showcase your experience with data and spreadsheets. Bring examples of how you've used data to investigate issues or improve processes, and be ready to explain your thought process during the interview.
✨Prioritisation is Key
With a busy workload, strong organisational skills are essential. Think about times when you've had to juggle multiple tasks and how you prioritised them. Be prepared to share specific strategies you use to stay organised and meet deadlines.
✨Communicate Like a Pro
As a key point of contact for retailers, excellent communication skills are a must. Practice articulating your thoughts clearly and concisely. Consider role-playing common scenarios you might encounter in the role, focusing on how you'd handle complex queries and maintain strong relationships.