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- Tasks: Own customer queries and complaints, ensuring timely resolutions and updates.
- Company: Join Bristol Water, a leader in the UK water sector with a purpose-driven mission.
- Benefits: Competitive salary, supportive team, and opportunities for personal growth.
- Why this job: Make a real impact on customer experience while working towards a greener future.
- Qualifications: Experience in customer service, strong communication, and problem-solving skills.
- Other info: Be part of a diverse culture that values inclusion and celebrates uniqueness.
The predicted salary is between 13 - 16 £ per hour.
Powered by Water, Driven by Purpose. At Bristol Water, we’ve been serving generations of families since 1846. Ensuring people in our communities have access to healthy water is paramount, which is why we work around the clock testing our water hundreds of times a day. We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future.
Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and support farmers and landowners to improve water quality and wildlife. Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career. Ready to make a splash? Join our team today.
When something goes wrong for a customer, you make it right. At Bristol Water, delivering great service isn’t optional — it’s essential. We’re looking for a Customer Care Advisor who can take ownership of customer issues, keep people informed, and drive problems through to resolution. If you’re calm under pressure, organised and genuinely care about doing right by customers, you’ll fit straight in.
What you’ll be doing:
- Owning customer queries and complaints end-to-end, no passing the buck.
- Keeping customers updated so they always know what’s happening and what comes next.
- Tracking jobs and chasing internal teams to ensure SLA targets are met.
- Managing complaints in line with C-MeX, CCW and regulatory standards.
- Spotting patterns in complaints and helping drive service improvements.
- Handling escalations, preventing repeat contacts and reducing customer frustration.
- Working across operational teams to get answers and resolve issues quickly.
- Supporting wider Customer Hub activity when needed.
What we’re looking for:
- Experience handling customer queries or complaints in a fast-paced environment.
- Someone who takes real ownership - you don’t wait, you chase and resolve.
- Clear, confident communication - especially when things are complex or sensitive.
- Strong organisation - able to juggle multiple cases without dropping the ball.
- Resilience and professionalism when dealing with challenging situations.
- A genuine focus on doing the right thing for the customer.
What’s in it for you:
- A role where your work has visible impact on customer experience every day.
- A supportive, collaborative team that values accountability and improvement.
- Opportunities to build experience in a regulated, operational environment.
- Competitive salary and benefits as part of the Pennon Group.
Closing Date: 3rd April 2026. Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process. Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Our core values, which are essential to our success, are: Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on. Be You - We want you to bring your best every day. Be yourself and make your mark in your individual way. Be the Future - Embrace change. Drive Progress. Own the challenge.
Part Time Customer Care Advisor - 12 month FTC Bristol Water · Customer and Community · Bristol employer: SES Water
Contact Detail:
SES Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Care Advisor - 12 month FTC Bristol Water · Customer and Community · Bristol
✨Tip Number 1
Get to know the company! Research Bristol Water and its values. When you understand their mission, you can tailor your conversations to show how you align with their goals. This will make you stand out as a candidate who truly cares about their purpose.
✨Tip Number 2
Practice your communication skills! As a Customer Care Advisor, clear and confident communication is key. Role-play common customer scenarios with a friend or family member to get comfortable handling tricky situations and showcasing your problem-solving abilities.
✨Tip Number 3
Be proactive during interviews! Don’t just wait for questions; ask insightful ones about the team dynamics and how they handle customer complaints. This shows you're genuinely interested in the role and ready to take ownership of customer issues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Bristol Water team. Don’t miss out on the chance to make a real impact in the community!
We think you need these skills to ace Part Time Customer Care Advisor - 12 month FTC Bristol Water · Customer and Community · Bristol
Some tips for your application 🫡
Show Your Customer Care Skills: Make sure to highlight any experience you have in handling customer queries or complaints. We want to see how you've taken ownership of issues and resolved them, so share specific examples that showcase your skills!
Keep It Clear and Confident: When writing your application, use clear and confident language. We’re looking for someone who can communicate effectively, especially when things get tricky. Don’t be afraid to show your personality while keeping it professional!
Organise Your Thoughts: Strong organisation is key in this role, so make sure your application reflects that. Structure your responses well, and don’t forget to mention how you manage multiple cases without dropping the ball. We love a good multitasker!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at Bristol Water!
How to prepare for a job interview at SES Water
✨Know Your Stuff
Before the interview, make sure you understand Bristol Water's mission and values. Familiarise yourself with their commitment to customer service and environmental initiatives. This will help you align your answers with what they care about.
✨Show Ownership
During the interview, highlight your experience in taking ownership of customer issues. Share specific examples where you resolved complaints or queries without passing them on. This demonstrates that you embody the proactive attitude they’re looking for.
✨Communicate Clearly
Practice clear and confident communication. Since the role involves handling complex situations, be prepared to explain how you would keep customers informed during a problem. Use examples to show how you’ve communicated effectively in past roles.
✨Stay Calm Under Pressure
Prepare for questions that assess your resilience. Think of scenarios where you managed challenging situations calmly and professionally. This will show that you can handle the fast-paced environment at Bristol Water without losing your cool.