Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer requests and resolve queries while ensuring timely responses.
- Company: Join a leading utilities company with a focus on customer service.
- Benefits: Competitive salary, flexible leave options, and employee share schemes.
- Other info: Enjoy a supportive work environment with opportunities for personal growth.
- Why this job: Be a key contact for retailers and make a real difference in customer satisfaction.
- Qualifications: Strong IT skills, analytical mindset, and excellent communication abilities.
The predicted salary is between 30000 - 40000 £ per year.
We’re now looking for a Wholesale Technical Advisor to join our Customer Hub on a 12‑month fixed‑term basis. This full‑time role (38 hours per week, Monday to Friday, 9:00 am–5:00 pm) includes participation in a standby rota.
What you’ll be doing:
- Managing retailer and customer requests across multiple systems, ensuring accurate and timely responses
- Monitoring and processing market transactions and data updates with the Market Operator
- Tracking jobs and coordinating with internal teams to ensure SLA targets are met
- Investigating and resolving complex queries across systems and operational teams
- Maintaining accurate property, supply point and billing records, including updates and corrections
- Producing performance reports and supporting continuous improvement of SLAs and OLAs
- Building strong relationships with retailers and acting as a key point of contact
- Participating in the standby rota to support out‑of‑hours requirements
- Supporting wider Customer Hub activity where required
What we’re looking for:
- Strong IT and systems skills, with confidence working across multiple platforms
- An analytical mindset with experience using data and spreadsheets to solve problems
- Excellent organisational skills and the ability to prioritise workload effectively
- Strong communication skills and a customer‑focused approach
- Ability to investigate issues and drive them through to resolution
- Experience in water, utilities or regulated environments is helpful but not essential
What’s In It For You?
- A competitive salary
- 23 days holiday rising to 27 over 5 years service
- Opportunity to buy or sell annual leave for added flexibility
- Opportunity to invest in Pennon Group plc through employee share schemes
- Support with wellbeing, including a free, confidential Employee Assistance Programme
- Flexible benefits scheme
- Access to thousands of discounts and offers via Pennon Perks
- Competitive contributory pension scheme
- And much more
Customer Service Advisor – Wholesale & Supply Queries in Bristol employer: SES Water
Contact Detail:
SES Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor – Wholesale & Supply Queries in Bristol
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about managing customer queries, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our Customer Hub team.
We think you need these skills to ace Customer Service Advisor – Wholesale & Supply Queries in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience, especially in managing customer queries and using IT systems, as this will show us you’re a great fit for the job.
Show Off Your Skills: We want to see your strong communication and organisational skills shine through. Use specific examples from your past experiences to demonstrate how you've effectively prioritised workloads or resolved complex issues.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read, so avoid jargon and make sure your key points stand out.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at SES Water
✨Know Your Systems
Since the role involves managing requests across multiple systems, make sure you brush up on your IT skills. Familiarise yourself with common platforms used in customer service and be ready to discuss how you've navigated similar systems in the past.
✨Show Off Your Analytical Skills
This position requires an analytical mindset, so prepare to showcase your problem-solving abilities. Bring examples of how you've used data and spreadsheets to tackle complex queries or improve processes in previous roles.
✨Communicate Clearly
Strong communication is key in this role. Practice articulating your thoughts clearly and concisely. You might even want to role-play potential scenarios where you need to explain complex information to customers or colleagues.
✨Demonstrate Customer Focus
The job is all about building relationships with retailers and customers. Think of specific instances where you've gone above and beyond for a customer. Be ready to share these stories to highlight your customer-focused approach during the interview.