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- Tasks: Handle customer enquiries and complaints while providing top-notch service.
- Company: SES Water, a leading water provider with a focus on customer satisfaction.
- Benefits: Competitive salary, standby earnings, pension scheme, and holiday perks.
- Other info: Flexible shifts and opportunities for career growth await you!
- Why this job: Join a supportive team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 27566 - 27566 £ per year.
SES Water is seeking an Operational Customer Service Advisor in Bristol. This role offers a full-time, permanent or a 12-month fixed-term contract with a competitive salary of £27,566 per annum, plus the chance to earn up to £1,000 yearly through standby arrangements.
You will handle customer enquiries and complaints, providing excellent service and support. The position includes structured training and offers various employee perks including a pension scheme and holiday benefits.
Customer Experience Advisor – Flexible Shifts & Growth in Bristol employer: SES Water
Contact Detail:
SES Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor – Flexible Shifts & Growth in Bristol
✨Tip Number 1
Research SES Water and their customer service approach. Knowing their values and how they handle customer enquiries will help you tailor your responses during interviews.
✨Tip Number 2
Practice common interview questions related to customer service. Think about scenarios where you've turned a complaint into a positive experience, as this will show your problem-solving skills.
✨Tip Number 3
Network with current or former employees of SES Water on platforms like LinkedIn. They can provide insider tips on the interview process and what the company values in a Customer Experience Advisor.
✨Tip Number 4
Apply through our website for a smoother application process. We want to see your enthusiasm for the role, so make sure to highlight your relevant experience and skills in your application.
We think you need these skills to ace Customer Experience Advisor – Flexible Shifts & Growth in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Advisor role. Highlight your relevant experience in customer service and how you can contribute to SES Water's mission of providing excellent support.
Showcase Your Skills: Don’t forget to mention any specific skills that align with the job description, like handling enquiries and complaints. We want to see how you can bring your unique talents to the team!
Be Genuine: Let your personality shine through in your application. We appreciate authenticity, so share your passion for customer service and why you’re excited about this opportunity at SES Water.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to review your details and get back to you quickly!
How to prepare for a job interview at SES Water
✨Know the Company Inside Out
Before your interview, make sure you research SES Water thoroughly. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Customer Scenarios
As a Customer Experience Advisor, you'll be dealing with customer enquiries and complaints. Think of specific examples from your past experiences where you've successfully handled similar situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
Excellent communication is key in this role. During the interview, practice clear and concise answers. Don’t forget to demonstrate active listening skills by engaging with the interviewer’s questions and responding thoughtfully.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready to ask about the role or the company culture. This shows that you're not just interested in the job, but also in how you can grow within SES Water. It’s a great way to leave a lasting impression!