At a Glance
- Tasks: Lead customer strategy and drive growth in the M&E sector.
- Company: SES Engineering Services, a forward-thinking leader in the industry.
- Benefits: Competitive salary, flexible working, extensive corporate benefits, and generous leave policies.
- Other info: Diversity and inclusion are at our core; we welcome all backgrounds.
- Why this job: Shape long-term strategies and make a real impact in a dynamic environment.
- Qualifications: Strong leadership, business development experience, and excellent communication skills.
The predicted salary is between 60000 - 80000 £ per year.
The role involves seeking a well‑connected and forward‑thinking leader within the M&E sector, with a proven ability to build relationships, open new markets, and shape long‑term growth strategies. This position is suited to someone with a strong business development, pre‑construction, and operational delivery background, who can look several years ahead. The focus is on aligning capability, regional demand, and supply chain to create a sustainable pipeline of work.
With an established network across major clients and PQS organisations, you will be confident in influencing senior levels and positioning SES as a leader in the market. Reporting to the Regional Managing Director – Central, you will lead the development of new business opportunities, strengthen customer relationships, and drive the growth agenda across the region. You will work closely with the National Customer Strategy Director to ensure alignment with the wider customer and growth strategy across SES. Additionally, you will collaborate with cross‑functional teams—including marketing, product development, and operations—to ensure customer relations, partnerships, and pipeline are aligned with business goals.
Key Responsibilities:
- Conduct market research to identify trends, customer needs, and competitive dynamics to inform business strategy.
- Build and maintain strong client relationships, delivering tailored solutions that drive business value and support growth.
- Develop and implement regional growth strategies, generating targeted leads and building a quality pipeline to increase revenue.
- Collaborate with cross‑functional teams and report to the Regional Board on performance metrics, market conditions, and growth opportunities including MEP frameworks.
What you will bring:
We are looking for a dynamic and strategic leader with a strong commitment to diversity, equality, and inclusion, who can develop customer strategies that resonate with various demographics. The ideal candidate will have excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels and build strong relationships. The successful candidate will have strong industry experience in comparable roles, with a background that combines pre‑construction, operational delivery, and business development.
They will demonstrate a credible and practical approach to customer engagement, grounded in delivery experience and a clear understanding of how work is secured and executed. A track record of building trusted relationships, identifying opportunities, and contributing to sustainable business growth is essential. This person should demonstrate strong leadership capabilities, able to build and lead high‑performing teams while fostering a positive and inclusive culture. Analytical and strategic thinking abilities are essential, as is proficiency in CRM software and Microsoft Office. They must be adaptable, able to work both independently and as part of a team in a fast‑paced environment, and willing to travel for customer engagements and industry events.
What we will offer you:
- Competitive salary & bonus scheme
- Car Allowance / Car Scheme
- Flexible working
- Travel covered to any of our sites (subject to HMRC advisory rates)
- Extensive corporate benefits including Private Medical, Pension 6% employers' contribution, Health and Wellness programme, 26 days holidays + your Birthday off + bank holidays and much more …
- Excellent range of learning and development activity to support your career progression.
- Industry leading family leave benefits to include 26 weeks fully paid maternity, 12 weeks fully paid paternity.
Our commitments:
SES Engineering Services is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds. We encourage you to apply even if you don't meet every requirement, as we value transferable skills and assess all applications fairly. We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work. As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available, please contact us at …
Regional Customer Strategy Director in Birmingham employer: SES Engineering Services
SES Engineering Services is an exceptional employer that prioritises diversity, equality, and inclusion, fostering a positive work culture where every employee can thrive. With competitive salaries, extensive corporate benefits, and a strong commitment to professional development, we empower our team members to grow their careers while enjoying a flexible working environment. Located in a dynamic region, this role offers the unique opportunity to influence market strategies and build lasting client relationships, making a meaningful impact in the M&E sector.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Customer Strategy Director in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the M&E sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Building relationships is key to landing that Regional Customer Strategy Director role.
✨Tip Number 2
Do your homework! Research the companies you’re interested in and understand their growth strategies and market positions. This will not only help you tailor your conversations but also show that you’re genuinely interested in contributing to their success.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with decision-makers, highlight your past successes in business development and operational delivery. Use specific examples to demonstrate how you’ve built relationships and driven growth in previous roles.
✨Tip Number 4
Apply through our website! We love seeing candidates who are proactive. By applying directly, you’ll not only streamline your application process but also show us that you’re serious about joining our team and making an impact in the M&E sector.
We think you need these skills to ace Regional Customer Strategy Director in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in business development and operational delivery. We want to see how your skills align with the role of Regional Customer Strategy Director, so don’t hold back on showcasing your achievements!
Showcase Your Network:Since this role requires strong relationships within the M&E sector, let us know about your established connections. Mention any major clients or PQS organisations you’ve worked with, as this will demonstrate your ability to influence at senior levels.
Highlight Your Strategic Thinking:We’re looking for someone who can think ahead and develop long-term growth strategies. Use your application to share examples of how you've identified market trends and customer needs in the past, and how that informed your business strategies.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at SES Engineering Services
✨Know Your Market
Before the interview, dive deep into market research. Understand the current trends, customer needs, and competitive dynamics in the M&E sector. This knowledge will not only impress your interviewers but also help you articulate how you can shape long-term growth strategies.
✨Showcase Your Network
Highlight your established connections within major clients and PQS organisations. Be ready to discuss specific examples of how you've leveraged these relationships to influence senior stakeholders and drive business development. This will demonstrate your ability to position SES as a leader in the market.
✨Demonstrate Strategic Thinking
Prepare to discuss your approach to developing and implementing regional growth strategies. Share examples of how you've generated targeted leads and built a quality pipeline in previous roles. This will showcase your analytical skills and strategic mindset, which are crucial for this position.
✨Emphasise Team Collaboration
Since the role involves working closely with cross-functional teams, be ready to talk about your experience in collaborating with marketing, product development, and operations. Highlight how you've aligned customer relations and partnerships with business goals, showcasing your ability to foster a positive and inclusive culture.
