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- Tasks: Be the friendly face of our credit union, helping members with their financial needs.
- Company: Join Alberta's largest member-owned credit union, celebrated for community impact and excellence.
- Benefits: Enjoy flexible work options, competitive pay, and opportunities for training and development.
- Why this job: Make a difference in people's lives while working in a supportive and inclusive environment.
- Qualifications: Customer service and sales experience required; finance education is a plus.
- Other info: Embrace a culture that values diversity and encourages unique perspectives.
The predicted salary is between 28800 - 43200 £ per year.
Posting Closes: Open until filled
Employment Status: Full-time, Permanent (37.5 hours per week)
We are currently looking for a full-time Member Experience Advisor for our Barrhead branch.
Servus Credit Union is Alberta\’s largest member-owned credit union, known for building strong, resilient communities by helping our members feel good about their money. One of Canada\’s Best Managed Companies for 20 consecutive years and ranked as one of the top banks in Canada on Forbes World\’s Best Banks list for two years in a row, we are a team of smart, gutsy and driven individuals.
Reporting to the Member Experience Manager, you play a vital role as the face of our Credit Union. As a first point of contact in the branch, you will provide a personalized and friendly experience for each member responding to their inquiries, identifying financial needs, and providing recommendations for Servus products.
More specifically, the scope of your responsibilities will include, but are not limited to:
- Providing competent and courteous service to members, exceeding their expectations, and making them feel at home
- With accuracy, processing member transactions such as deposits, withdrawals, loan and utility payments, money orders, credit card advances, calculation of foreign and domestic exchange & cheque cashing
- Understanding member needs and identifying opportunities to promote Credit Union products and services – referring them to appropriate team members and external partners as required
- Achieving or exceeding assigned sales and referral goals
- Resolving routine member concerns and complaints in accordance with our service standards and escalate issues where appropriate
- Learning and applying knowledge of policies, procedures, and loss prevention guidelines while performing member transactions to mitigate risk of loss to Servus Credit Union
- Contributing positively to branch morale and a cohesive work environment
To qualify, you must have customer service experience, proven sales experience, cash-handling experience, and a high school diploma.
Although not required, the following are valuable assets:
- Previous experience working with a Financial Institution
- Post-secondary education in Finance (or related studies)
Most importantly, we\’re looking for candidates whose personal values align with our cooperative values. These values are evident in everything we do everyday. We\’re not afraid to be different from our competitors and in fact we embrace these differences. We celebrate our credit union culture and history, and we pride ourselves on our strong commitment to our member-owners and to the communities we serve.
Working for Servus has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:
- Training & Development Opportunities
- Career Advancement Potential
- Flexible work options
- Competitive Compensation including performance-based incentive pay
- Meaningful work towards individual and corporate goals
- Opportunities to get involved and give back through an employee volunteer program
For information about these benefits and more, click here.
At Servus, our employees are also members. This means you\’ll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the services we provide … with a few additional perks!
What happens next?
Only those applicants selected for an interview will be contacted. Should you require any accommodations during the hiring process, please advise us at that time.
Discover a sense of belonging amongst a team of unique, authentic individuals working together to reimagine financial fitness. We value and celebrate the richness that diverse backgrounds and experiences bring to our community. Your skills, passion, and curiosity may find a sense of belonging at Servus, so even if you don’t check every box we encourage you to apply!
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Member Experience Advisor - Barrhead employer: Servus Credit Union
Contact Detail:
Servus Credit Union Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Experience Advisor - Barrhead
✨Tip Number 1
Familiarise yourself with Servus Credit Union's values and mission. Understanding their commitment to community and member service will help you align your responses during the interview, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Prepare to discuss specific examples from your past customer service and sales experiences. Highlight situations where you exceeded customer expectations or resolved complaints effectively, as these are crucial for the Member Experience Advisor role.
✨Tip Number 3
Research common financial products and services offered by credit unions. Being knowledgeable about these can help you demonstrate your ability to identify member needs and recommend appropriate solutions during your interview.
✨Tip Number 4
Show enthusiasm for community involvement and teamwork. Servus values a cohesive work environment, so expressing your willingness to contribute positively to branch morale and engage in community initiatives can set you apart from other candidates.
We think you need these skills to ace Member Experience Advisor - Barrhead
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Member Experience Advisor position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've exceeded customer expectations or resolved issues, as this is crucial for the role.
Showcase Sales Experience: Since the role involves achieving sales and referral goals, include any relevant sales experience in your application. Mention specific achievements or targets you have met in previous roles.
Align with Company Values: Research Servus Credit Union's cooperative values and culture. In your application, express how your personal values align with theirs, demonstrating your commitment to their mission and community focus.
How to prepare for a job interview at Servus Credit Union
✨Showcase Your Customer Service Skills
As a Member Experience Advisor, you'll be the first point of contact for members. Highlight your previous customer service experience and provide examples of how you've exceeded customer expectations in the past.
✨Demonstrate Financial Knowledge
While not mandatory, having a basic understanding of financial products can set you apart. Brush up on common banking terms and Servus Credit Union's offerings to show your enthusiasm and preparedness.
✨Align with Cooperative Values
Servus values candidates whose personal values align with their cooperative principles. Be ready to discuss how your values reflect those of the credit union and how you can contribute to their community-focused mission.
✨Prepare for Sales Scenarios
Since achieving sales goals is part of the role, prepare for questions about how you would identify member needs and promote relevant products. Think of specific situations where you've successfully made recommendations in the past.
