At a Glance
- Tasks: Lead restoration projects and teams, ensuring top-notch service and quality work.
- Company: Join a dynamic team at SERVPRO, dedicated to making a difference.
- Benefits: Enjoy competitive pay, health benefits, paid time off, and career growth.
- Other info: Exciting opportunities for personal and professional development await you.
- Why this job: Make a real impact by helping customers in their time of need.
- Qualifications: High school diploma, management experience, and a valid driver's license required.
The predicted salary is between 39000 - 65000 € per year.
As the Restoration Manager, you will oversee all aspects of projects and crews ensuring excellent customer service and quality work. This front-line management position leads their team to operational excellence.
Key Responsibilities
- Ensure an accurate scope of work for restoration projects and prepare statements of work utilizing industry specific estimating software.
- Negotiate with customers and/or clients for approval of restoration activities.
- Schedule, coordinate and oversee crews, assets, and subcontractors to provide service on active projects.
- Review job site documentation to support the services provided and ensure proper client requirements and billing process.
- Maintain all communications with customers, teammates, vendors, and insurance representatives.
- Manage production expenses including labor, equipment, vehicles, and other assets.
- Manage the customer and client experience and overall satisfaction. Provide priority response to potential customers, as needed.
- Actively engage in recruiting, hiring, and training restoration teammates.
Position Requirements
- High school diploma/GED.
- Valid driver's license.
- At least 1 year of management and/or supervisory experience.
- At least 3 years of industry experience a plus.
- IICRC certification a preferred.
Skills/Physical Demands/Competencies
- Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance.
- Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics).
- Ability to repetitively push/pull/lift/carry objects.
- Ability to work with/around cleaning agents.
Restoration Manager employer: Servpro
At SERVPRO, we pride ourselves on being an excellent employer, offering competitive salaries and superior benefits including health and dental insurance, paid time off, and opportunities for personal and professional development. Our work culture fosters teamwork and operational excellence, allowing you to make a meaningful impact in the lives of our customers while enjoying career progression in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Restoration Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the restoration industry and let them know you're on the lookout for a Restoration Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to project management and customer service. We recommend role-playing with a friend or using online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 3
Showcase your skills! Create a portfolio that highlights your past projects, including any successful restorations you've managed. This visual evidence can really set you apart from other candidates during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team at SERVPRO and making a difference in people's lives.
We think you need these skills to ace Restoration Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Restoration Manager role. Highlight your management experience and any relevant industry skills that match what we're looking for.
Showcase Your Experience:When detailing your work history, focus on your supervisory roles and any projects you've managed. We want to see how you've led teams and ensured quality service in past positions.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and qualifications at a glance.
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, we can ensure your application gets to the right people quickly and efficiently!
How to prepare for a job interview at Servpro
✨Know Your Restoration Stuff
Make sure you brush up on your restoration knowledge and industry-specific software. Being able to discuss the scope of work and estimating processes confidently will show that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
As a Restoration Manager, you'll be leading teams. Prepare examples of how you've successfully managed projects or teams in the past. Highlight your ability to negotiate and maintain excellent customer service – these are key to impressing your interviewers.
✨Understand the Customer Experience
Be ready to talk about how you would manage customer satisfaction and communication. Think of specific strategies you've used before to ensure clients feel valued and informed throughout the restoration process.
✨Prepare for Physical Demands
Since the role involves physical tasks, be honest about your capabilities. If you have experience working in challenging environments, share those stories. It shows you're not only aware of the demands but also prepared to meet them head-on.
