At a Glance
- Tasks: Help people in tough situations by managing restoration projects and building customer relationships.
- Company: Join a supportive team at Servpro of Derry/Londonderry, dedicated to excellent service.
- Benefits: Full-time role with competitive pay, flexible hours, and opportunities for growth.
- Other info: Dynamic work environment with potential for local travel and career advancement.
- Why this job: Make a real difference in people's lives while developing your skills in project management.
- Qualifications: Strong communication skills and relevant experience; proficiency in Microsoft Office is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Servpro Of Derry/Londonderry is hiring a Restoration Sales/Project Manager! Do you love helping people through difficult situations? Then, don’t miss your chance to join our franchise as a new Restoration Sales/Project Manager. As a new Restoration Sales/Project Manager at Servpro of Derry/Londonderry, you will be a part of a team of quality people who focus on excellent service, fairness, and mutual respect.
The Restoration Sales/Project Manager is a hybrid position that focuses on growing and developing a customer base, cultivating relationships and directing all operation of a designated project, including being the primary single point of contact for all materially interested parties. This position is accountable for the project's execution and completion including production, safety, communication, complete timelines and maintaining a good Servpro Brand appearance.
Primary Responsibilities:
- Grow and develop customer base by identifying new prospects and cultivate relationships.
- Develop and maintain sales routes.
- Report loss details (types of loss, occupancy type, approximate square footage affected) to begin preparing the mobilization of resources.
- Conduct a walk-through of project sites, focusing on safety business interruption needs, customer concerns, stabilization and emergency services.
- Communicate with the customer and key stakeholders to share progress and next steps.
- Direct the efforts of all assigned personnel.
- Coordinate internal and external resources.
- Ensure all work and time is accounted for from the beginning of the project.
- Develop the full scope of services for the entire project.
- Create and finalize resource need timelines, projected milestones and defining the detail project tasks and work orders.
- Review the full scope of services with the Owner prior to submitting to the client.
- Conduct daily management meetings with the assigned personnel.
- Ensure the operations of the project are completed, documented, and communicated properly to all parties.
- Address customer needs daily as the job progresses.
- Define all daily work orders.
- Evaluate the progress of the project daily.
- Perform other job duties as assigned.
Skills and Qualifications:
- Excellent communication skills.
- Relevant work-related experience.
- Advanced problem-solving skills.
- Organisational skills.
- Proficient with Microsoft Office suite.
- Xactimate proficiency a plus.
- Knowledge of Sales Force a plus.
- IICRC preferred.
Normal Working Hours, Additional Working Hours and Travel Requirements: This is a full-time position, Monday-Friday, 40 hours per week. This position may include long hours beyond an 8-hour day, including some evening and weekend work (emergency service response). Travel is required and is primarily local; however, some out of area may be expected.
Each SERVPRO® Franchise is Independently Owned and Operated. All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise.
Picture yourself here fulfilling your potential. At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
Restoration Sales/Project Manager in Derry employer: Servpro
At SERVPRO of the Ohio/Kentucky/Indiana Tri-State Area, we pride ourselves on being an exceptional employer that values our team members through competitive compensation, comprehensive benefits, and ample opportunities for personal and professional growth. Our supportive work culture fosters collaboration and motivation, ensuring that every employee can thrive in their role while making a meaningful impact in the community. Join us to be part of a dynamic team where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Restoration Sales/Project Manager in Derry
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Servpro. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Servpro before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Restoration Sales/Project Manager in Derry
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Servpro:Your cover letter is your chance to shine! Tell us why you want to work at Servpro specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Servpro!
How to prepare for a job interview at Servpro
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
