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For Companies At a Glance
- Tasks: Join our team to provide top-notch customer service and assist with restoration projects.
- Company: SERVPRO of Manchester/Mansfield is a leading cleanup and restoration service, female minority-owned.
- Benefits: Enjoy flexible hours, training opportunities, and a supportive work environment.
- Why this job: Make a real difference in people's lives while working in a dynamic and rewarding atmosphere.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Be part of a community-focused team that values customer satisfaction and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
Owner of SERVPRO of Manchester / Mansfield
About Us
SERVPRO of Manchester / Mansfield is available anytime you need help, 24 hours a day, including weekends and holidays. Call us for your residential and commercial cleanup, repair, and construction service needs.
SERVPRO of Manchester/Mansfield is a female minority-owned business.
Learn About the Team at SERVPRO of Manchester/Mansfield
Providing superior water, fire smoke, biochemical cleanup, and mold damage restoration services to homes and businesses in the Manchester and Mansfield, Connecticut area. We want you to know that hope is not lost after a tragic event and you won’t have to throw out all your precious belongings and start over with the experts at SERVPRO on the job.
Superior Customer Service
At the Manchester/Mansfield location, we believe that customer service is the most important aspect of our service. Customers are the lifeblood of our business and as such we want every single one to be 100% satisfied with our services. We try to always have someone on hand to answer the phone so you’re never left struggling with an automated system or playing phone tag. And if there is something about your service with which you’re not completely satisfied, we will do our utmost to make it right.
Highly Trained Staff
All of our employees begin training at SERVPRO's franchise training facility. There they learn the superior techniques that SERVPRO uses to thoroughly clean and restore different materials to their previous condition. They are also required to take regular refreshers to stay up to date on all the best cleaning and restoration techniques. Plus, as is normal for professionals in our industry they maintain regular IICRC industry certification.
A Commitment to Keep Restoration Costs Low
We’re already helping you save money by restoring your possessions rather than throwing them out and buying all new ones. However, we are committed to keeping even those restoration costs as low as possible.
Ongoing Customer Education
Another way we proudly serve our customers is by providing a wealth of information on our website about related topics. Check out our blog for lots of information. There, you’ll see everything from Manchester and Mansfield community events to tons of information on what to do during a natural disaster, how to prevent fires in your home or business, and how to be safe during a storm.
Overview of Our Services
What kind of cleaning and restoration services do we offer in the Manchester and Mansfield, CT area? Take a look at all the troubles we can help with.
- Water Damage Restoration Services
- Floodwater Recovery Services
- Mold Damage Cleanup and Restoration Services
- Fire Smoke Damage Restoration Services
- Biochemical Spills Cleanup
What Our Customers Say About Us
We’ve told you a lot about our little Manchester/Mansfield SERVPRO location. We hope you feel like you’re getting to know us! However, don’t just take our word for how we treat our customers. Check out what our customers appreciate about our team and our services.
Location
Where can you find us? Our teams are everywhere, offering restoration services to homes and businesses all around Manchester and Mansfield, CT. We’re also out serving our community through charity events, civic events, and other fun festivities.
Ready for the Best Water, Fire, Mold, or Biochemical Cleanup Services in Manchester/Mansfield, CT?
As soon as an event occurs causing damage to your home, call us at SERVPRO in Manchester, CT! The sooner our cleaning professionals are on the job, the faster your possessions can be restored to their previous condition.
Superior Customer Service employer: SERVPRO of Manchester/Mansfield
Contact Detail:
SERVPRO of Manchester/Mansfield Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Superior Customer Service
✨Tip Number 1
Familiarise yourself with SERVPRO's core values and mission. Understanding their commitment to superior customer service will help you align your approach during interviews and discussions, showcasing that you share the same dedication to customer satisfaction.
✨Tip Number 2
Research common scenarios in water, fire, and mould damage restoration. Being knowledgeable about these situations will allow you to engage in meaningful conversations with the team and demonstrate your proactive attitude towards learning and problem-solving.
✨Tip Number 3
Network with current or former employees of SERVPRO. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Prepare to discuss how you handle stressful situations. Given the nature of the job, demonstrating your ability to remain calm and effective under pressure will be crucial in showing that you can contribute positively to the team.
We think you need these skills to ace Superior Customer Service
Some tips for your application 🫡
Understand the Company Values: Before applying, take some time to understand SERVPRO of Manchester/Mansfield's commitment to superior customer service and community involvement. Reflect this understanding in your application to show that you align with their values.
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or restoration services. Use specific examples that demonstrate your ability to handle challenging situations and provide excellent service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping others and your understanding of the importance of quick response times in restoration services. Mention any relevant training or certifications that would make you a strong candidate.
Showcase Your Communication Skills: Since SERVPRO values direct communication with customers, emphasise your communication skills in your application. Provide examples of how you've effectively communicated with clients or team members in past roles.
How to prepare for a job interview at SERVPRO of Manchester/Mansfield
✨Understand the Company Values
Before your interview, take some time to research SERVPRO of Manchester/Mansfield and its commitment to superior customer service. Familiarise yourself with their mission and values, as this will help you align your answers with what they prioritise.
✨Showcase Your Customer Service Skills
Since the role focuses on superior customer service, prepare examples from your past experiences where you went above and beyond for a customer. Highlight your problem-solving skills and how you handled difficult situations to ensure customer satisfaction.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. This could include inquiries about team dynamics, training opportunities, or how they measure customer satisfaction. It shows your genuine interest in the role and the company.
✨Demonstrate Empathy and Communication Skills
In the restoration industry, empathy is key. Be ready to discuss how you communicate effectively with customers, especially in stressful situations. Share examples that illustrate your ability to listen and respond to customer needs compassionately.
