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- Tasks: Lead restoration projects, ensuring quality and customer satisfaction while supervising a team.
- Company: SERVPRO of Norfolk is a trusted leader in restoration services, dedicated to helping communities.
- Benefits: Enjoy competitive pay, flexible hours, and the chance to make a real difference.
- Why this job: Join a supportive team where you can grow and impact lives positively every day.
- Qualifications: High school diploma preferred; 1 year of experience in cleaning or restoration is ideal.
- Other info: Must be able to lift heavy objects and work in various environments.
SERVPRO of Norfolk is hiring a Restoration Supervisor!
SERVPRO of Norfolk offers:
- Competitive compensation
And more!
As the front-line representative of the SERVPRO brand, the Restoration Supervisor demonstrates the company’s Here to Help commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.
Key Responsibilities
- Coordinate and perform production processes as scheduled and ensure quality control
- Manage the customer and client experience and overall customer satisfaction tracked with online reviews
- Communicate clear expectations to restoration technicians and supervise their activities
- Document a detailed and accurate job file to support the services provided
- Manage labor and consumable item usage on assigned projects
- Communicate with restoration project manager and office staff on project progress and issues
Additional Responsibilities:
- Communicate and follow all OSHA guidelines for job safety
- Manage assets by protecting and using equipment and materials properly
- Coach and train restoration technicians
Position Requirements
- Valid driver’s license
- High school diploma/GED (preferred)
- At least 1 year of experience in cleaning, restoration, or construction
- IICRC certification a plus, not required
- Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
- Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
- Ability to repetitively push/pull/lift/carry objects
- Ability to work with/around cleaning agents
- Ability to successfully complete a background check subject to applicable law
Each SERVPRO Franchise is Independently Owned and Operated.
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.
Compensation: $20.00 per hour
Picture yourself here fulfilling your potential.
At SERVPRO , you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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WHY CONSIDER A CAREER WITH SERVPRO?
Service to the Community
Being Part of a Team
Stability & Growth
The Sales Manager does a great job working with customers. The overall job experience is great, with many tasks that involve face to face life experiences.
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Restoration Supervisor employer: Servpro Industries, Inc.
Contact Detail:
Servpro Industries, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restoration Supervisor
✨Tip Number 1
Familiarise yourself with SERVPRO's core values and mission. Understanding their commitment to customer service will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Highlight any relevant experience in restoration, cleaning, or construction during your conversations. Be prepared to discuss specific projects you've managed or contributed to, showcasing your leadership skills and ability to ensure quality control.
✨Tip Number 3
Network with current or former employees of SERVPRO. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
✨Tip Number 4
Prepare to discuss safety protocols and OSHA guidelines. As a Restoration Supervisor, you'll need to demonstrate your knowledge of safety practices, so be ready to share how you've implemented these in past roles.
We think you need these skills to ace Restoration Supervisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Restoration Supervisor position. Understand the key responsibilities and requirements, such as managing customer satisfaction and supervising restoration technicians.
Tailor Your CV: Customise your CV to highlight relevant experience in cleaning, restoration, or construction. Emphasise any leadership roles or supervisory experience you have, as well as your ability to manage projects and ensure quality control.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your commitment to service. Mention specific examples of how you've successfully managed teams or projects in the past, and how you align with SERVPRO's mission.
Highlight Relevant Certifications: If you have any certifications related to restoration or cleaning, such as IICRC certification, be sure to mention them prominently in your application. This can set you apart from other candidates and demonstrate your commitment to the industry.
How to prepare for a job interview at Servpro Industries, Inc.
✨Showcase Your Experience
Be ready to discuss your previous experience in cleaning, restoration, or construction. Highlight specific projects you've worked on and how you managed customer satisfaction during those times.
✨Understand the SERVPRO Brand
Familiarise yourself with SERVPRO's mission and values. Demonstrating knowledge about their commitment to helping customers will show that you're aligned with their goals.
✨Prepare for Safety Questions
Since safety is crucial in this role, be prepared to discuss OSHA guidelines and how you ensure a safe working environment for yourself and your team.
✨Demonstrate Leadership Skills
As a Restoration Supervisor, you'll need to lead a team. Share examples of how you've successfully coached or trained others in past roles, and how you communicate expectations clearly.
