Billing Specialist

For more than 35 years, SERVPRO of Richmond, Chesterfield, Henrico, and Tri-Cities has been making a difference in our community. This locally owned and operated, family-run business started from the ground up to become one of the largest, most stable, and well-respected disaster restoration companies on the East Coast. We maintain a close-knit, family environment, and pride ourselves on helping people through their fire and water disasters.

We are currently seeking an experienced Billing Specialist to join our team in Midlothian, VA. The ideal candidate will perform accounting tasks related to the preparation and billing of restoration, reconstruction, and related services, while possessing a problem-solving attitude and a strong sense of ownership.

• Prepare and process daily billing for restoration, reconstruction, and related services, ensuring all customer files are complete and accurate prior to invoicing.
• Work with customers and SERVPRO employees to efficiently resolve any invoicing questions or disputes.
• Maintain accurate customer correspondence files related to billing activities.
• Assist Accounts Receivable Specialist with accounting tasks associated with accounts receivable processing.
• Issue purchase orders as requested for any purchases or subcontractor services.
• Process daily invoices, ensuring appropriate approval according to company policies.
• Record receipts and expenses on a daily basis, verifying that sales tax is paid correctly.
• Review and process monthly payment for Sales & Use Tax.
• Reconcile vendor statements and credit card accounts monthly, ensuring all entries are accurate and complete.
• Follow up on missing receipts and purchase orders to resolve discrepancies.
• Research and resolve discrepancies on invoices and statements in coordination with relevant team members.
• Reconcile franchise reports and process monthly royalty payments.
• Process requests for employee purchase/credit cards, ensuring proper approval is received.
• Respond to vendor inquiries via phone and email promptly and professionally.
• Maintain an organized filing system for all billing and accounts payable documents.
• Prepare ACH and check runs on a weekly basis to ensure timely payment of invoices.
• Monitor bank accounts daily to identify and address any unauthorized transactions.
• Provide supplemental support for any other accounting or billing tasks as needed.

• 2+ years of high-volume Billing and/or Accounts Receivables experience, restoration or insurance industry experience preferred.
• Proven work experience in the accounting field, preferably with Accounts Receivable or Billing experience.
• Strong knowledge and experience with QuickBooks and MS Excel.
• Solid knowledge of bookkeeping and accounting principles, laws and regulations.
• Ability to multi-task, prioritize work and manage deadlines with a strong attention to detail.
• Superb communication skills, with ability to professionally interact with customers and SERVPRO employees.

• High school diploma/GED.
• Associate's degree in accounting not required but preferred.

This is a largely sedentary role in an office environment. However, some filing is required, which would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

This is a full-time position working in-office 7:30 a.m.- 4:30 p.m. or 8:00 a.m.–5:00 p.m., Monday through Friday. This position may require longer hours and some flexibility in hours may be needed dependent upon the business needs.

$20.00 - $23.00 per hour.