Junior Business Analyst (Conversational AI) in Warrington

Location: Manchester, UK (Hybrid - 3 days per week in office)

About ServisBOT: ServisBOT is building the next generation of AI-driven enterprise automation for regulated industries — a secure, compliant SaaS platform where AI and humans work together to deliver outcomes our clients can trust. We partner with global customers across banking, insurance, and other highly controlled environments, delivering AI-enabled solutions that meet demanding security, compliance, and reliability requirements, without slowing innovation.

AI is embedded into how we build and deliver: accelerating insight, streamlining delivery, and helping teams move faster from idea to impact. And because trust matters, humans stay in control and accountable — with the governance, auditability, and operational rigor enterprises expect.

Role Purpose: As a Junior Business Analyst, you will play a dynamic, hands-on role supporting both our product team and customer deliveries. You will help shape ideas into clear, actionable work — defining problems, capturing high-quality requirements, and keeping momentum across the full lifecycle of our conversational AI solutions.

Day to day, you will flex across project coordination, product support, testing, and implementation — from discovery and design through release, hypercare, and ongoing change — using AI tools safely and responsibly to accelerate insight and delivery while keeping outcomes governed and customer-ready. You will become a go-to expert in ServisBOT's platforms and delivery tools, supporting effective implementation in client environments and ensuring we deliver measurable value.

You will also build confidence in key AI concepts like prompt engineering, LLMs, and RAG, helping translate customer needs into practical, trustworthy AI-enabled solutions.

Key Responsibilities:

• Problem Definition & Discovery (Supported Ownership): Support discovery activities for product initiatives and customer engagements. Help analyse customer needs, business processes, and constraints. Use AI tools to summarise discovery inputs, explore problem spaces, draft initial problem statements, and validate AI-assisted outputs with senior BAs, Product Managers, and Customer Champions.
• Requirements & Acceptance Criteria: Produce clear, structured requirements and acceptance criteria under guidance. Use AI to generate first-pass requirements, identify gaps, edge cases, and assumptions. Ensure final requirements are understandable, testable, reviewed, and approved by accountable stakeholders.
• AI-Assisted Analysis & Prompt Contribution: Contribute to the creation and refinement of analysis and discovery prompts. Follow established prompt standards to ensure reusability, auditability, and safe handling of customer and internal data. Treat all AI outputs as drafts, applying human judgement before use.
• Product & Customer Collaboration: Work closely with Product Managers, Customer Champions, Engineers, and QA during delivery and change. Support impact analysis for customer change requests and help ensure customer-specific work does not unintentionally degrade product integrity.
• Governance, Risk & Compliance Awareness: Operate in line with ISO27001, ISO42001 and SOC II controls. Ensure AI usage complies with data classification policies and customer data handling rules. Maintain basic traceability of requirements and decisions where required. Escalate risks, ambiguity, or uncertainty early.

Skills & Experience:

• Minimum 2 years experience in a Business Analyst, Junior BA, or similar role.
• Experience working with requirements gathering, user stories / acceptance criteria, and stakeholder collaboration.
• Strong written communication and attention to detail.
• Comfort using AI tools (e.g. LLMs) to support analysis, with an understanding that AI accelerates work and humans remain accountable.
• Curiosity about AI-assisted delivery, prompt design, or responsible AI use.

Desirable:

• Experience working with enterprise or regulated customers (banking, insurance, etc.).
• Familiarity with Agile or iterative delivery models.
• Awareness of data security, compliance, or audit-driven environments.

Ways of Working at ServisBOT:

• AI-assisted work is the default, not optional.
• AI outputs are treated as drafts — humans own outcomes.
• Security, compliance, and auditability matter as much as speed.
• Junior roles are supported, coached, and expected to grow.
• You will be encouraged to learn quickly, ask good questions, and build strong fundamentals in analysis, communication, and judgement.