At a Glance
- Tasks: Support product teams and customer deliveries in shaping AI solutions.
- Company: Join ServisBOT, a leader in AI-driven enterprise automation.
- Benefits: Hybrid work model, professional growth, and a collaborative environment.
- Other info: Dynamic coaching environment with opportunities for rapid learning.
- Why this job: Be at the forefront of AI innovation and make a real impact.
- Qualifications: 2 years in a Business Analyst role and strong communication skills.
The predicted salary is between 28800 - 48000 £ per year.
Location: Manchester, UK (Hybrid - 3 days per week in office)
About ServisBOT: ServisBOT is building the next generation of AI-driven enterprise automation for regulated industries — a secure, compliant SaaS platform where AI and humans work together to deliver outcomes our clients can trust. We partner with global customers across banking, insurance, and other highly controlled environments, delivering AI-enabled solutions that meet demanding security, compliance, and reliability requirements, without slowing innovation.
AI is embedded into how we build and deliver: accelerating insight, streamlining delivery, and helping teams move faster from idea to impact. And because trust matters, humans stay in control and accountable — with the governance, auditability, and operational rigor enterprises expect.
Role Purpose: As a Junior Business Analyst, you will play a dynamic, hands-on role supporting both our product team and customer deliveries. You will help shape ideas into clear, actionable work — defining problems, capturing high-quality requirements, and keeping momentum across the full lifecycle of our conversational AI solutions.
Day to day, you will flex across project coordination, product support, testing, and implementation — from discovery and design through release, hypercare, and ongoing change — using AI tools safely and responsibly to accelerate insight and delivery while keeping outcomes governed and customer-ready. You will become a go-to expert in ServisBOT's platforms and delivery tools, supporting effective implementation in client environments and ensuring we deliver measurable value.
You will also build confidence in key AI concepts like prompt engineering, LLMs, and RAG, helping translate customer needs into practical, trustworthy AI-enabled solutions.
Key Responsibilities:
- Problem Definition & Discovery (Supported Ownership): Support discovery activities for product initiatives and customer engagements. Help analyse customer needs, business processes, and constraints. Use AI tools to summarise discovery inputs, explore problem spaces, draft initial problem statements, and validate AI-assisted outputs with senior BAs, Product Managers, and Customer Champions.
- Requirements & Acceptance Criteria: Produce clear, structured requirements and acceptance criteria under guidance. Use AI to generate first-pass requirements, identify gaps, edge cases, and assumptions. Ensure final requirements are understandable, testable, reviewed, and approved by accountable stakeholders.
- AI-Assisted Analysis & Prompt Contribution: Contribute to the creation and refinement of analysis and discovery prompts. Follow established prompt standards to ensure reusability, auditability, and safe handling of customer and internal data. Treat all AI outputs as drafts, applying human judgement before use.
- Product & Customer Collaboration: Work closely with Product Managers, Customer Champions, Engineers, and QA during delivery and change. Support impact analysis for customer change requests and help ensure customer-specific work does not unintentionally degrade product integrity.
- Governance, Risk & Compliance Awareness: Operate in line with ISO27001, ISO42001 and SOC II controls. Ensure AI usage complies with data classification policies and customer data handling rules. Maintain basic traceability of requirements and decisions where required. Escalate risks, ambiguity, or uncertainty early.
Skills & Experience:
- Minimum 2 years experience in a Business Analyst, Junior BA, or similar role.
- Experience working with requirements gathering, user stories / acceptance criteria, and stakeholder collaboration.
- Strong written communication and attention to detail.
- Comfort using AI tools (e.g. LLMs) to support analysis, with an understanding that AI accelerates work and humans remain accountable.
- Curiosity about AI-assisted delivery, prompt design, or responsible AI use.
Desirable:
- Experience working with enterprise or regulated customers (banking, insurance, etc.).
- Familiarity with Agile or iterative delivery models.
- Awareness of data security, compliance, or audit-driven environments.
Ways of Working at ServisBOT:
- AI-assisted work is the default, not optional.
- AI outputs are treated as drafts — humans own outcomes.
- Security, compliance, and auditability matter as much as speed.
- Junior roles are supported, coached, and expected to grow.
- You will be encouraged to learn quickly, ask good questions, and build strong fundamentals in analysis, communication, and judgement.
Junior Business Analyst (Conversational AI) in Warrington employer: ServisBOT
ServisBOT is an exceptional employer that fosters a collaborative and innovative work culture, where AI-driven solutions are at the forefront of enterprise automation. Located in Manchester, our hybrid working model allows for flexibility while ensuring employees receive hands-on support and coaching to grow their skills in a dynamic environment. With a strong emphasis on security, compliance, and personal development, we empower our team members to thrive and make meaningful contributions to the future of AI technology.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Business Analyst (Conversational AI) in Warrington
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with professionals on LinkedIn. We can’t stress enough how personal connections can open doors that applications alone can’t.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to business analysis and AI. We recommend role-playing with a friend or using mock interview platforms to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills through projects or case studies. If you’ve worked on relevant projects, be ready to discuss them in detail. We love seeing how you’ve applied your knowledge in real-world situations!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are eager to learn and grow with us.
We think you need these skills to ace Junior Business Analyst (Conversational AI) in Warrington
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Junior Business Analyst role. Highlight your experience with requirements gathering and stakeholder collaboration, as these are key aspects of the job. We want to see how your skills align with our mission at ServisBOT!
Showcase Your AI Curiosity:Since we’re all about AI-driven solutions, don’t forget to mention any experience you have with AI tools or your curiosity about AI-assisted delivery. This will show us that you’re not just a fit for the role, but also excited about the future of AI in business analysis.
Be Clear and Concise:When writing your application, clarity is key! Use straightforward language and structure your thoughts well. We appreciate attention to detail, so make sure your application is free from typos and errors. Remember, this is your chance to impress us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re proactive and keen to join the ServisBOT team!
How to prepare for a job interview at ServisBOT
✨Know Your AI Basics
Make sure you brush up on key AI concepts like prompt engineering and LLMs. Understanding these terms will not only help you in the interview but also show that you're genuinely interested in the role and the technology behind it.
✨Prepare Real-World Examples
Think of specific instances from your past experience where you've gathered requirements or collaborated with stakeholders. Being able to share these examples will demonstrate your hands-on experience and how you can apply it to the Junior Business Analyst role.
✨Familiarise Yourself with Compliance Standards
Since ServisBOT operates in regulated industries, it's crucial to understand compliance standards like ISO27001 and SOC II. Showing that you have a grasp of these will highlight your readiness to work in a secure environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to AI and how they ensure governance and compliance. This not only shows your interest but also helps you gauge if the company aligns with your values and career goals.
