At a Glance
- Tasks: Support product teams and customer deliveries by defining problems and capturing requirements.
- Company: Join ServisBOT, a leader in AI-driven enterprise automation for regulated industries.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on learning and career development.
- Why this job: Be at the forefront of AI innovation and make a real impact in enterprise solutions.
- Qualifications: 2+ years as a Business Analyst with strong communication skills and AI tool familiarity.
The predicted salary is between 40000 - 50000 € per year.
Location: Manchester, UK (Hybrid - 3 days per week in office)
About ServisBOT
ServisBOT is building the next generation of AI-driven enterprise automation for regulated industries — a secure, compliant SaaS platform where AI and humans work together to deliver outcomes our clients can trust. We partner with global customers across banking, insurance, and other highly controlled environments, delivering AI-enabled solutions that meet demanding security, compliance, and reliability requirements, without slowing innovation.
Role Purpose
As a Business Analyst, you’ll play a dynamic, hands-on role supporting both our product team and customer deliveries. You’ll help shape ideas into clear, actionable work — defining problems, capturing high-quality requirements, and keeping momentum across the full lifecycle of our conversational AI solutions. Day to day, you’ll flex across project coordination, product support, testing, and implementation — from discovery and design through release, hypercare, and ongoing change — using AI tools safely and responsibly to accelerate insight and delivery while keeping outcomes governed and customer-ready.
Key Responsibilities
- Problem Definition & Discovery (Supported Ownership)
- Support discovery activities for product initiatives and customer engagements
- Help analyse customer needs, business processes, and constraints
- Use AI tools to:
- Summarise discovery inputs
- Explore problem spaces
- Draft initial problem statements
- Validate AI-assisted outputs with senior BAs, Product Managers, and Customer Champions
- Produce clear, structured requirements and acceptance criteria under guidance
- Use AI to:
- Generate first-pass requirements
- Identify gaps, edge cases, and assumptions
- Ensure final requirements are:
- Understandable
- Testable
- Reviewed and approved by accountable stakeholders
- Contribute to the creation and refinement of analysis and discovery prompts
- Follow established prompt standards to ensure:
- Reusability
- Auditability
- Safe handling of customer and internal data
- Treat all AI outputs as drafts, applying human judgement before use
- Work closely with:
- Product Managers (product initiatives)
- Customer Champions (customer engagements)
- Engineers and QA during delivery and change
- Support impact analysis for customer change requests
- Help ensure customer-specific work does not unintentionally degrade product integrity
- Operate in line with ISO27001, ISO42001 and SOC II controls
- Ensure AI usage complies with:
- Data classification policies
- Customer data handling rules
- Maintain basic traceability of requirements and decisions where required
- Escalate risks, ambiguity, or uncertainty early
Skills & Experience
- Required
- Minimum 2 years experience in a Business Analyst, Junior BA, or similar role
- Experience working with:
- Requirements gathering
- User stories / acceptance criteria
- Stakeholder collaboration
- Strong written communication and attention to detail
- Comfort using AI tools (e.g. LLMs) to support analysis, with an understanding that:
- AI accelerates work
- Humans remain accountable
- Curiosity about AI-assisted delivery, prompt design, or responsible AI use
- Desirable
- Experience working with enterprise or regulated customers (banking, insurance, etc.)
- Familiarity with Agile or iterative delivery models
- Awareness of data security, compliance, or audit-driven environments
Ways of Working
At ServisBOT: AI-assisted work is the default, not optional. AI outputs are treated as drafts — humans own outcomes. Security, compliance, and auditability matter as much as speed. BA roles are supported, coached, and expected to grow. You’ll be encouraged to learn quickly, ask good questions, and build strong fundamentals in analysis, communication, and judgement.
Business Analyst (Conversational AI) in Warrington employer: ServisBOT
ServisBOT is an exceptional employer located in Manchester, UK, offering a hybrid work model that promotes flexibility and work-life balance. With a strong focus on employee growth, our culture encourages continuous learning and collaboration, particularly in the exciting field of AI-driven enterprise automation. Join us to be part of a dynamic team where your contributions directly impact innovative solutions for regulated industries, all while enjoying a supportive environment that values security, compliance, and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst (Conversational AI) in Warrington
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with professionals on LinkedIn. We can’t stress enough how personal connections can open doors that applications alone can’t.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their AI solutions and think about how your skills as a Business Analyst can add value. We want you to shine and show them you’re the perfect fit!
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle case studies or hypothetical scenarios during interviews. We believe showing your analytical thinking will impress potential employers and demonstrate your hands-on approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team at ServisBOT.
We think you need these skills to ace Business Analyst (Conversational AI) in Warrington
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Business Analyst role. Highlight your experience with requirements gathering and stakeholder collaboration, as these are key aspects of the job. We want to see how your skills align with our mission at ServisBOT!
Showcase Your AI Knowledge:Since this role involves working with AI tools, don’t forget to mention any relevant experience you have with AI-assisted delivery or prompt design. We’re looking for someone who’s curious about AI and can demonstrate a solid understanding of its applications in business analysis.
Be Clear and Concise:When writing your application, clarity is crucial. Use straightforward language and structure your thoughts logically. We appreciate attention to detail, so make sure your written communication reflects that — it’s a vital skill for a Business Analyst!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join the ServisBOT team!
How to prepare for a job interview at ServisBOT
✨Know Your AI Basics
Make sure you brush up on key AI concepts like prompt engineering and LLMs. Being able to discuss these topics confidently will show that you're not just familiar with the tools, but also understand how they can be applied in a business context.
✨Understand the Company’s Needs
Research ServisBOT and its focus on AI-driven enterprise automation. Familiarise yourself with their target industries, such as banking and insurance, so you can speak to how your skills align with their mission and the specific challenges they face.
✨Prepare for Problem-Solving Questions
Expect to tackle questions that assess your problem definition and discovery skills. Think of examples from your past experience where you successfully gathered requirements or collaborated with stakeholders to solve complex issues.
✨Showcase Your Communication Skills
As a Business Analyst, clear communication is key. Be ready to demonstrate your ability to produce structured requirements and acceptance criteria. Practice explaining your thought process clearly and concisely, as this will be crucial in your role.
